00:00 People can't live without shopping.
00:03 And sometimes there will be some disputes in the business.
00:06 For example, the consumers are not satisfied with the service of the merchant.
00:08 Or they are not satisfied with the goods they got.
00:11 But the merchants pretend to be deaf and mute when they talk to the merchants.
00:14 What should we do?
00:15 You can go to the Consumer Court.
00:18 The chairman of the Consumer Court in Denmark, Hamidu,
00:21 reminded everyone when he was interviewed by the Newspaper.
00:23 They are even very low-priced products.
00:26 If there is a problem, they can help you to solve it.
00:30 For example, they can help you to solve the electric train ticket that costs 80 cents per coin.
00:34 Or even the screw that costs less than a coin.
00:39 Hamidu said, if you find that the rights of consumers are neglected,
00:43 don't be silent.
00:44 Don't say you are unlucky.
00:46 Go to the Consumer Court.
00:47 Because he said, "Let justice be silent, that is not justice."
00:51 Hamidu said, from 2019 to May 2023,
00:54 the Consumer Court of China, which is a part of the Ministry of Commerce and Life Expenses,
00:59 has received 26,397 cases of compensation of more than 190 million coins.
01:06 But it doesn't mean that the consumer should pay as much as the merchant should pay.
01:11 In this close to 200 million coins of compensation,
01:13 the Consumer Court ruled a total of 5,920 million coins of compensation.
01:19 There are not so many requirements for the compensation party,
01:21 but the number is indeed a lot.
01:23 The most important thing is that consumers and merchants can state their situation
01:28 and get equal opportunities in the Consumer Court.
01:31 He said, the Consumer Court will be judged and sentenced in an independent and fair way.
01:37 In China, which services are the most dissatisfied with consumers
01:41 and go to the Consumer Court to seek justice?
01:43 According to reports, before the outbreak of the epidemic in 2020,
01:49 the travel agency's travel accessories were not in line with the order.
01:54 But since 2021, the complaints of house decoration have been in the front row for three years.
02:02 Last year alone, there were 757 complaints.
02:04 Then there are car maintenance services, travel agencies, and short-term rental services involving accommodation.
02:10 In terms of goods, the most complaints are related to electronic products, cars, furniture, mobile phones, and clothing.
02:18 What are the benefits of seeking a Consumer Court?
02:21 Simply put, it saves time, money, and effort.
02:25 If the dispute between the buyers and sellers is to go to court, it is a very troublesome matter.
02:30 Generally, it is a civil lawsuit.
02:32 If the consumer wants to sue the merchant in a civil court,
02:36 they must appoint a lawyer.
02:38 The lawyer must pay the lawyer's fee.
02:40 And sometimes, because the amount of compensation is too small,
02:43 there is no way to proceed with the legal procedure.
02:46 Although the consumer is dissatisfied, there is no way to appeal.
02:49 Even if there is a way to appeal, it will cost a certain amount of money.
02:53 This will often force the consumer to withdraw the case.
02:56 At this time, the Consumer Court can play a role.
02:59 The Consumer Court plays the role of a substitute for the Civil Court to solve the dispute in terms of consumption and trade.
03:07 Hamidou said that compared with the Civil Court,
03:10 the compensation party only needs to pay 5 yuan, 5 cents.
03:15 With the Consumer Court, the public does not need to appeal in court,
03:18 does not need to find a lawyer,
03:19 and can solve the dispute in a more convenient, faster, and more economical way.
03:24 This consumer provides a new hope,
03:26 and allows them to quickly and easily use the judicial system to help them solve the problem.
03:32 If a consumer has decided to go to the Consumer Court to sue the merchant,
03:36 what should he do?
03:38 Hamidou said that before the hearing,
03:41 all parties must collect relevant evidence.
03:43 This evidence includes the agreement on the book,
03:46 the conversation records of both parties,
03:48 the information sent by the consumer and the merchant during the communication process,
03:52 any communication clues about the compensation,
03:55 and the payment receipt,
03:57 whether it is an online receipt or a physical receipt, etc.
04:00 With these materials,
04:02 the Chairman of the Consumer Court will issue a verdict based on his assessment of facts and law.
04:07 If the Consumer Court has issued a verdict and the consumer has won,
04:10 but the merchant does not care about the Consumer Court,
04:12 does not care about the consumer,
04:14 and does not make any compensation,
04:16 what should he do?
04:18 Hamidou said that those who do not comply with the ruling within 14 days
04:22 can be fined less than 10,000 yuan,
04:25 or be sentenced to two years in prison or both.
04:28 If the merchant or consumer is not satisfied with the ruling,
04:31 and wants to make a point,
04:32 they can actually apply to the Supreme Court for judicial review.
04:36 If the consumer wants to apply to the Supreme Court,
04:38 they can log on to this website.
04:40 But if you still have to pay attention to a few points,
04:43 the first is that the Supreme Court can only deal with cases
04:46 that do not exceed 50,000 yuan in value and service.
04:50 Then there is the consumption dispute that occurs within three years.
04:53 The second is that the consumer cannot simultaneously
04:55 file the same case in the Supreme Court and the Civil Court.
05:00 Hamidou also said that in the case of feasibility,
05:02 each case can be resolved within 60 days of the first hearing.
05:08 But some more complicated cases,
05:09 such as house renovation,
05:11 take longer,
05:12 because the case involves structural reports
05:15 and material assessment documents.
05:18 (Music)
