00:00A Telco customer paid more than Php 100,000 instead of just Php 1,000.
00:10He's asking for help in paying the fine, so he called you, Kapuso Action Man.
00:21Celia has been crying almost every day and has been forced to borrow money.
00:26Her name is not real.
00:28When her payment to the PLDT was overdue this December,
00:31her bill was more than Php 1,400 but her payment was more than Php 147,000.
00:40Celia admitted that she made a mistake in her payment and she immediately went to the PLDT for a refund.
00:48But the company has no definite answer as to when the overdue payment will be returned.
00:53Your Kapuso Action Man went to the PLDT.
00:58According to the company, they have forwarded the request for reversal of overpayment to their billing management department.
01:05They still need to process all the documents that were sent to them before making a refund.
01:11With the help of your Kapuso Action Man, the money has been returned to the account.
01:15Celia is very thankful.
01:18Mission accomplished, Kapuso.
01:24For your updates, just send it to the Kapuso Action Man Facebook page.
01:28Because no matter what kind of complaints, abuse or mistrust,
01:31your Kapuso Action Man has the right action.
