00:00Excuse me. I was wondering if you had this in a smaller size.
00:13You know what? We actually keep these in a special part of the store. I'll take you to it, huh?
00:17Awesome. Thank you so much. No problem. Just doing my job.
00:20Oh, great.
00:30Hey. Pretty loud over here, Becky. You dropping something?
00:47Oh, just a couple of coins. It must have slipped in my hands.
00:52Uh-huh. Yeah. Funny how that happens when you open the register, huh?
00:59Look, I just saw you put some coins into your pocket.
01:05Come on, Mark. It's just a few cents. No one's gonna miss it.
01:11Maybe not. But that's not the point, is it? I mean, we're supposed to be running a business here, Becky, not running side hustles.
01:19Oh, lighten up, Mr. Perfect. It's not like I'm robbing a bank. Just making up for what they don't pay us.
01:27Becky, you're better than this. I mean, if management finds out, it's not gonna end well. I'm saying this as your friend.
01:37You don't get it, Mark. Not everyone can afford to be like goody-two-shoes. Some of us need to find ways to get by.
01:45I get it, Becky. I really do. But this... This isn't the way. Just think about it, okay?
01:55Yeah, whatever. I'll think about it.
01:59Oh, hey there. Um, did you find everything you needed today?
02:08I'm just gonna take this one piece.
02:10Great.
02:16Actually, um, this might be a strange question, but I was wondering, do you actually enjoy working here?
02:25Um, yeah, I guess. I mean, it's your job, right?
02:32Well, it seems like you've got a pretty laxed approach here on your phone and stuff. I was just wondering.
02:39Well, you know, you gotta keep things chill. No need to stress out over folding shirts.
02:46Becky, maybe you should focus on the customer. It's kind of our job after all.
02:50Yep. Yeah, I got it, Mark. No need to babysit me.
02:55I think he's just trying to make sure the customer has a good experience.
03:00It's actually nice to see someone take pride in their work.
03:05Sure. Sure. We all have our different styles, I guess.
03:11Okay, lady. That's going to be $29.
03:16Alright, $29. Let's see here. Um, alright.
03:21Here we go.
03:36Hey, uh, Becky? Wait, I think you miscounted the change. Let me fix that.
03:40What? No, I didn't. It's fine.
03:44Hey, I'm sorry, ma'am.
03:53Mistakes happened, Becky. Okay? Better to fix them right away.
03:57Yeah. Sure.
03:59Thank you, Mark.
04:01Thank you for, um, your honesty. It's absolutely refreshing.
04:07Trying to do my job, ma'am.
04:09And I appreciate that so much.
04:12Um, well, thank you. I hope you enjoy your shift.
04:18Excuse me. Sorry to bother you so close to closing, but I forgot to pick up something really important.
04:36I need a blazer for a really big meeting tomorrow.
04:40Oh, yeah. Sure. It's somewhere over there. Help yourself.
04:47Okay. Good evening, ma'am. Back again, I see.
04:50What can I help you find?
04:52Yes, I completely forgot I needed to pick up a blazer for a really important meeting.
04:57Do you think you can help me find one?
04:59Absolutely. We have a few styles that you might love. Perfect for you.
05:03For you? Let's go. Follow me.
05:07Okay. Um...
05:10Oh! Here we go.
05:12How about this one?
05:13Nice, clean look. Very professional. Very good for a meeting.
05:17Oh, I think it's perfect, Mark. Thank you so much.
05:21Absolutely. My pleasure. Let's get you set up at the register, huh?
05:24All right.
05:25Oh, I love it.
05:28I think I found the blazer I wanted.
05:31All righty. Let's ring it up.
05:37Awesome.
05:38Oh!
05:40That would be 75.
05:41And by the way, the card machine is down, so you need to pay in cash.
05:46That's strange.
05:48I just saw you using the card machine earlier, and it was fine. Are you sure it's down?
05:54Um, yeah. It was acting up earlier. Sometimes it does that, you know, close to the closing time. You know how it is.
06:03All right. But, um, 75? That seems a little bit high for this blazer. Could you just double check the price for me?
06:12Yeah, sure.
06:14But that's what the system says, so, um...
06:20Hey, uh, excuse me. Becky, mind if I take a look?
06:24Sure. But, it's fine. I already checked it.
06:29Yeah, let's just be sure, right? It's only gonna take a second.
06:36Blazer's actually $60. I'm not sure why. It was entered in at 75.
06:42I must have made a mistake. You know, at the end of the day, things get a little hectic.
06:51That's not a mistake, Becky. That's deliberate. And I happen to know that the credit card machine isn't down either.
07:01Now, before you say anything else, let me just introduce myself.
07:05I'm Natasha Reynolds, the CEO of this store chain. And I came here today because I've been receiving complaints.
07:12And I wanted to see for myself what exactly was happening here.
07:17Wait, wait, wait. I can explain. It was just, it was just a little mistake. I swear.
07:23No, no, no. That's the problem. It wasn't a mistake.
07:27You've been stealing from customers. And tonight, you tried to steal from me.
07:34That's not acceptable. It's actually very unacceptable. And I will not tolerate it.
07:40I'm sorry, Becky. But you're fired. Effective immediately.
07:45Fine. Whatever. This place sucks anyways.
07:56Thanks for stepping in, Mark. Your honesty and professionalism didn't go unnoticed. And I so appreciate it.
08:01Just doing my job, ma'am. Thank you.
08:03And you're doing it very well. Have a good night, Mark. And I'll see you soon.
08:09Looks like a raise is coming your way.
