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00:00My name is Erica Laurie. I speak over 10 languages in the construction field.
00:05I've brought in over $100 million in deals and acted as the main bridge to our biggest overseas client.
00:10Pretty impressive, right? But I've kept it all hidden for six years. Nobody knows.
00:16The new boss came in looking to make his mark, and guess who he targeted first? Me.
00:22You! That $300 monthly language bonus you get? Gone. Starting this month.
00:28Mr. Terry, I've been doing French translation for this company for six years.
00:32But you're an administrative coward. Translation is not within your job responsibilities.
00:38Six years, and not a single work order. Right?
00:42There's been no work order. But all French-related matters have always been handled by me.
00:46Exactly. No work order, no official duty. You took it upon yourself.
00:52The company doesn't owe you a dime.
00:59I said nothing more.
01:01After the meeting, I went back to my desk. I turned on my computer.
01:05Three French emails were waiting in my inbox.
01:07All contract clause confirmations from the French side, full of specialist construction terminology.
01:13Yet a single glance was all it took for me to spot every key point.
01:17Normally, I would have handled all of these by the afternoon,
01:20translated them into English, and sent it to the project team.
01:24Now, I mark them as red, and close my inbox.
01:28Not official? Then I don't do it.
01:31Mrs. Laurie, you've seen those French emails?
01:33Project departs waiting on the translations.
01:38Get Terry to sign a work order, then we talk.
01:40Huh? But you've always just...
01:41That was before.
01:43Mr. Terry said that without a work order, it isn't part of my job.
01:47I'm just an administrative clerk. I can't go beyond my job description.
02:06Laurie, there's something I think you should know ahead of time.
02:11At the end of the month, Mr. Martin, the French side's biggest client,
02:15is coming for a three-day business visit,
02:17and he'll need a full-time French escort interpretation.
02:20This is your chance.
02:23Forget about Terry. You have to seize this.
02:30What does it have to do with me? I'm just an administrative clerk.
02:33Maya didn't know my real abilities,
02:35and Terry never understood my value to the company.
02:39In his eyes, I was just a low-level employee,
02:41quibbling over a $300 foreign language stipend,
02:45someone who couldn't see the bigger picture.
02:50Really?
02:56Oh my God, it's Martin,
02:58vice president of France's MTB Construction Group.
03:00He's worth $2 billion.
03:02I heard he's here with a $900 million international project,
03:04and he's looking to sign exclusively with our company.
03:06If I could land this project,
03:08I could afford a villa and then some.
03:10Stop daydreaming.
03:11This kind of top client is way above our pay grade.
03:13They'll need a professional interpreter for the reception.
03:15Mr. Martin came for a business visit every year,
03:18and I was always the one assigned to interpret for him
03:20and look after him while he was here.
03:21Six years straight,
03:22and not one mistake.
03:29Hey, you.
03:30Yes, you.
03:31Come here.
03:32You must know about Mr. Martin's visit at the end of the month.
03:35You'll handle the translation and reception.
03:37Mr. Terry,
03:38you told me just last week that translation wasn't part of my job.
03:41This is different.
03:42Mr. Martin is one of the company's most important clients.
03:45Then will the stipium be reinstated?
03:47The company has already changed the policy.
03:50We're not making an exception just for you.
03:51Log the extra hours,
03:53and we'll give you some time off later.
03:54Six years.
03:55More than a thousand documents translated.
03:57Dozens of international clients hosted.
03:59Over 20 high-stakes negotiations interpreted.
04:01Not one mistake.
04:02And to them,
04:03six years of flawless work was worth exactly one day off.
04:06Mr. Terry,
04:06I suggest you find a professional translation company.
04:09What do you mean?
04:10My French?
04:11Not that great.
04:11Wouldn't want to mess up the group's big deal.
04:13Erica, Lori,
04:14you're giving this attitude now?
04:15I wouldn't dream of it.
04:16I'm merely an administrative clerk.
04:18Translation isn't part of my job.
04:20Your words.
04:21Fine.
04:23Get out of my office.
04:30What did he say?
04:31He wants me to do the translation at the end of the month.
04:34And you?
04:35I'm...
04:38Are you crazy?
04:41That's Mr. Martin.
04:42A $900 million project.
04:44Even $9 billion wouldn't have anything to do with me.
04:47He said translation isn't my job.
04:50Then what does he plan to do?
04:52He said he'd find a translation company.
04:55Outside translation companies can't handle specialized French interpretation in the construction
04:58engineering field.
04:59You know that.
05:01I know.
05:02And I also know he won't reinstate my stipation.
05:05So it's not my problem anymore.
05:07That afternoon, several groups of people went in and out of Ruby Terry's office.
05:11I could hear him making phone calls,
05:13his voice getting louder and louder.
05:16I took that thing to it!
05:17I'm out!
05:18What do you mean there's no one qualified?
05:20You can't find a single one in the entire area?
05:24Money is no object.
05:26But $80,000 for three days?
05:28That's highway robbery!
05:29What?
05:30Next Wednesday is the earliest you can get someone here?
05:33Mr. Martin arrives next Tuesday!
05:38So what?
05:39It has nothing to do with me anyway.
05:42The news that Ruby Terry couldn't find an interpreter quickly got to Mr. Babbitt's ears.
05:47Mr. Babbitt called an emergency meeting.
05:50Besides Mr. Babbitt and Ruby Terry, people from the project, business, and external relations department were all present.
05:57A new face was sitting beside Ruby Terry.
06:00Martin's arriving next week.
06:02We need to lock in the translation and reception plan today.
06:05Terry, give us the status.
06:06Mr. Babbitt, I've contacted three translation companies.
06:09French Interpretation Specializing in Construction Engineering is indeed quite scarcing.
06:13The quotes are high and the timing doesn't work.
06:16However, I found someone better.
06:18Monica Rosa.
06:19Master's from Leon Business School in France.
06:22Studied and worked in France for three years and just joined our administration department last month.
06:26Hello, everyone.
06:27I lived in France for three years, so daily French is absolutely no problem.
06:32I've done some business interpreting, too.
06:34You can count on me.
06:35And construction engineering terms?
06:37Are you familiar with those?
06:38I mean, I can prep.
06:40Wasn't Erika Laurie on this?
06:41She's done it six years, knows the French side inside out.
06:43Mr. Babbitt, Erika's an admin clerk.
06:46Translation's not in her job sample.
06:47The old setup was loose.
06:48I tightened it up.
06:49Moreover, Monica Rosa has formal training and studied in France.
06:52Her level of professionalism is higher than Erika Laurie's.
06:54Erika Laurie, what do you say?
06:56Mr. Babbitt, Mr. Terry is right.
06:59Translation's not my job.
07:00I did it six years because the company needed it.
07:02I didn't say no.
07:03Now, Mr. Terry has made new calls, and Monica Rosa has spent three years in France.
07:07She's surely more professional than me.
07:09Have Monica prepare.
07:11Erika, pull together all the old translation files and hand them over.
07:15Help her out.
07:19Oh, Erika, you're just as nice as they say.
07:23Those previous French translation materials, I'd appreciate it if you could compile them
07:27for me as soon as possible so I can get familiar with them beforehand.
07:30I could tell.
07:30She was polite on the surface.
07:31When she looked at me, there was a clear sense of superiority.
07:34This afternoon.
07:35Erika, don't take it personal.
07:37It's not that anyone's trying to steal your work.
07:38Mr. Terry just thought it was too much for an administrative clerk to also do translation,
07:44so he brought me to share the load.
07:46Have you passed ACTF Superior?
07:48What?
07:49Have you passed the ACTF Superior?
07:51I'm a business school grad.
07:53We don't take that.
07:54What about ATA certification?
07:56I do commercial translation.
07:58I don't need that.
08:01Mr. Martin is here to discuss a joint R&D agreement on pre-stensored concrete prefabricated building
08:05technology.
08:06It involves a lot of technical jargon in structural engineering, material mechanics, and construction
08:11methods.
08:12Do you know what break on thread means?
08:18When the time comes, I'll just say hi in French.
08:21It's all about charm, okay?
08:23Mr. Terry hasn't said a thing, so back off!
08:25You don't even know the basics.
08:27No one's gonna trust you.
08:28Better prep while you still can.
08:34Why help her?
08:35Let her make a fool of herself then.
08:37Isn't that better?
08:39I wasn't helping her.
08:40Then why did you tell her about those terms?
08:43I was showing her she's in over her head.
08:47Oh, now I get it.
08:48Six years' worth of translation records, termology lists, and meeting menials all neatly organized
08:53in this one folder.
08:54I focal copied them from Monica that afternoon.
08:57The originals?
08:58Rocked back in my drawer.
09:00After Monica Rosa got the materials, she pared over them at her desk for the entire afternoon.
09:05Out of the corner of my eye, I watched her expression sink.
09:08Six years of accumulated construction engineering French terminology, over 300 commonly used
09:12entries alone, each one followed by contextual annotations and notes on Mr. Martin's speaking
09:17habits.
09:17This isn't something you can cramsh for overnight.
09:24Monica!
09:33How's the prep going?
09:35Mr. Terry, there are so many technical terms.
09:37You spent three years in France!
09:39But I studied business.
09:40Construction engineering.
09:41Then why didn't you mention that when you told me your French was no problem?
09:45Monica Rosa's voice dropped, and I couldn't make out the rest.
09:50A moment later, the door swung open.
09:52She stormed out, went straight to her desk, and slammed the files down.
10:04Ruby called two more agencies today.
10:06One quoted $12,000 for three days.
10:08Rush.
10:09The other said they can't handle French interpretation for construction engineering.
10:12He agreed to pay $12,000?
10:15No.
10:16Mr. Babley approved a budget cap of $5,000.
10:18He wouldn't dare go over it.
10:20Then there's nothing we can do.
10:22There's something else.
10:23Ruby reported to Babel today.
10:25He said Monica's fully prepped and ready.
10:28He knows Monica Rosa can't do it.
10:30Of course he knows.
10:32But he can't admit that he just kicked you out and immediately couldn't find a replacement
10:35that would be a slap in the face.
10:37He doesn't speak French.
10:38Much less understand how rare French expertise is.
10:41He's just grasping at straws.
10:43So he'd rather risk a $900 million project.
10:49Wow.
10:50That afternoon, Paul Carter from the project department came to see me.
10:54He's the deputy manager of the department, and knows the French partnership inside out.
10:59Erica, I'll be straight with you.
11:00Rosa's French level can't handle Martin.
11:03I know.
11:04Could you...
11:04Carter, Mr. Terry assigned Monica Rosa.
11:06I'm an admin clerk.
11:08Not my place.
11:09This isn't about place.
11:10Martin's here to close the tech transfer terms for phase two.
11:1380 pages.
11:14The technical appendix alone is 80 pages of French text.
11:17Do you expect Monica Rosa to translate that?
11:18Go talk to Mr. Terry.
11:20I did.
11:20He said Monica Rosa's is fine.
11:22Then there's no problem.
11:25Erica, Laura, you've changed.
11:27I haven't.
11:29Someone just told me that what I do doesn't count as work.
11:33After Paul Carter left, I started working on administrative reports.
11:36I did translation work for six years.
11:38Never once late.
11:38Never once made an error.
11:39Never once asked for a cent of overtime pay.
11:41The only compensation?
11:42A monthly language bonus.
11:44300 bucks.
11:45Now even that is gone.
11:47So let the chips fall where they may.
12:01ACTO superior.
12:02Perfect score.
12:03ATA level I written translation certification.
12:05Ranked third nationally.
12:07ATA certification level one interpreting.
12:09Ranked first in the certified member.
12:10IOAC certified member.
12:11There are fewer than 20 IOAC certified French interpreters in the entire country.
12:15Six years.
12:16And no one at the company knows about these certificates.
12:19Even fewer know that besides French, I also speak German, Japanese, Arabic,
12:2210 languages in total.
12:25Since that's the case, let them remain in silence forever.
12:28Friday.
12:29Four days until Mr. Martin's is it.
12:31Monica Rose's condition keeps getting worse.
12:33Her desk is buried in papers.
12:34Her notebook crammed with hand-scrolled terms.
12:36But her approach is all wrong.
12:38She's memorizing translations word by word without understanding the engineering behind them.
12:42She doesn't get it.
12:43Translation isn't dictionary goad out.
12:45Technical interpretation especially requires truly grasping the concept in order to accurately
12:49convert it during a conversation.
12:51Otherwise, the moment the other party rephrases something, you're lost.
12:54Sure enough, Monica Rosa came looking for me soon enough.
12:56Miss Laurie, can I ask you something?
13:00Go ahead.
13:03This term, Beton Fibre I Ultra Ose Performance.
13:05Our materials call it ultra high performance fiber enforced concrete.
13:08But my dictionary says high performance fiber reinforced cementious composites.
13:11Which one is correct?
13:13Both are.
13:13Then which do I use?
13:14It depends on context.
13:16Use the latter for material specs.
13:17Use the former for construction plans.
13:19Mr. Martin tends to say BFUP, the abbreviation.
13:22If he uses the abbreviation, just translate it directly as ultra high performance fiber
13:25reinforced concrete.
13:27And this one?
13:28Monica Rosa.
13:29What you need to memorize isn't just terminology.
13:31It's also Mr. Martin's speaking habits.
13:33He talks fast, likes to use slang, and often drops a joke into formal class discussions.
13:38If you can't keep up with his pace, there will be awkward silences.
13:42I suggest you go to Mr. Terry and report the situation honestly.
13:46I don't want to fail my year-end evaluation.
13:48If you don't want to teach me, I have plenty of other ways to learn.
13:52There's no need to act so high and mighty.
13:55Talking as if you know Mr. Martin so well, don't flatter yourself.
14:04But Monica's arrogance doesn't last long.
14:06The French side sends the official Brayton Terry letter, all in French, four pages.
14:11Ruby Terry hand the letter to Monica Rosa to translate.
14:14Monica Rosa submitted her translation.
14:16Half an hour later, Ruby Terry called her into his office.
14:19The door was shut tight, but I could still hear his fury.
14:23I just ran your translation through professional software and found that you translated clause
14:27to recitate as resolution clause.
14:28It's a termination clause.
14:30And this, guaranteed decanary, you translated it as 10-year warranty?
14:33It's a 10-year liability guarantee.
14:35You can't even get legal concepts right?
14:37Mr. Terry, I...
14:38Don't waste my time.
14:40I may not speak French, but you can't fool me.
14:43You will get this translation done, or you'll be facing a lawsuit.
14:47Get out!
14:59You read that letter?
15:03I did.
15:04The French side secretary has a shared inbox.
15:06So you knew I'd screw up?
15:08That letter?
15:09Legal French.
15:10Not your average business French.
15:12Leon Business School doesn't teach that.
15:14You set me up!
15:15Monica Rosa, remember this one thing.
15:17In this game, there are no shortcuts.
15:19Whether it's three years or 30, that doesn't make you a professional interpreter.
15:23Just speaking French isn't enough.
15:32Erica, weren't you a bit too harsh?
15:34I wasn't harsh.
15:36I've been where she is.
15:37Six years ago, the first time I interpreted for Mr. Martin, I was so nervous the night
15:41before that I didn't sleep a wink.
15:43But before I ever took that on, I spent four years getting every certification I could.
15:48So you've been hiding your abilities all along?
15:50With skills this great, you should tell everyone and really put Terry and Rosa in their place.
15:54Why put up with all this mistreatment for no reason?
15:58Right now, I just do my own job.
16:00I don't want to rock the boat.
16:02That's exactly it.
16:04Because you never push back.
16:05They walk all over you.
16:06Tonight, MBT Group VP Martin lands at MIA.
16:10Everyone dress formally and bring the French welcome letters!
16:20Hi, Erica.
16:21This is Fofia, Mr. Martin's U.S. liaison.
16:23He says he's very much foring foring forward to seeing you again.
16:26There's no need for a large reception party at the airport.
16:28Just you alone will do.
16:30Erica, Lori, I've already put Monica Rosa in charge of the airport reception this time.
16:33You don't need to participate.
16:34You may have served Mr. Martin before, but he's long since forgotten all about you.
16:37Don't get ahead of yourself.
16:43Ruby Terry is dead set on keeping you out of sight.
16:45When Mr. Martin arrives and doesn't see you, won't he wonder where you are?
16:50That depends on how Ruby swings it over.
16:56Evening comes.
16:57Everyone follows Ruby to the airport for the pickup.
17:00After finishing up my own tasks, I went home.
17:02I ate dinner, washed up, and had just flopped onto the sofa and turned on the TV when my phone
17:08rang.
17:11Hey!
17:12Something big happened with Monica Rosa at the airport!
17:21Assist with French translation, support Monica Rose with translation, and reception during VP Martin's visit.
17:27Six years, and the first work order I've ever received is to serve as someone else's backdrop.
17:37Something huge happened with Rosa at the airport.
17:40The first thing Mr. Martin said when he got off the plane was to ask in French where you were.
17:45Monica Rosa didn't understand at all.
17:47She thought he was talking about something else and replied with,
17:50Bienvenue aux Etats-Unis.
17:51Her answer was completely off the mark.
17:54She even tried to do the French cheek-kissing greeting with Mr. Martin on,
17:57and his face went dark right then!
18:01Ruby Terry had Monica Rosa read the French welcome letter, but she got stuck after three sentences.
18:05Martin's assistant asked,
18:07Where's your usual translator?
18:09Terry said,
18:10You were on leave!
18:11Mr. Martin didn't say a word.
18:13He got straight into the car.
18:16He didn't open his mouth the entire way.
18:22Erica Laurie, you must be present tomorrow's business meeting.
18:24This is a work assignment!
18:26Mr. Terry, please issue a formal work order.
18:31You'll get it.
18:32Remember, you're just an assistant translator.
18:34No matter how poorly Monica Rosa did last night, she's the star today.
18:37When you're not needed, keep quiet and shut your mouth.
18:40Don't show your face in front of Mr. Martin.
18:53Mr. Martin, I'm responsible for the mistake of yesterday.
18:56Today, I...
18:56I don't want to interpret this.
18:57A night is enough to prepare yourself.
19:00Is that your attitude?
19:02A visit as important as you send me an amateur to hurt me.
19:05I'm just an ordinary employee.
19:07Ruby Terry has explicitly warned me not to show my face.
19:10Besides, even my $300 monthly stipules has been cut.
19:13Why should I bother?
19:14But this project is the company's largest order of the year.
19:17And Mr. Martin has great confidence in me.
19:20If this deal falls through, both sides take a big hit.
19:23Mr. Martin, the fact is that, since it's the choice of your Verity Construction Group,
19:27very well, this cooperation of $900 million is suspended from Yampnan.
19:32And I will contact Array all the great companies Aledanier
19:34to finish all collaboration with your Verity Construction Group.
19:40Mr. Martin!
19:49My name is Erica Laurie.
19:51I speak over 10 languages in the construction field.
19:53I've brought in over 100 million in deals
19:55and acted as the main bridge to our biggest overseas client.
19:58Pretty impressive, right?
19:59But I've kept it all hidden for six years.
20:02Nobody knows.
20:04The new boss came in looking to make his mark.
20:07And guess who he targeted first?
20:08Me.
20:10You!
20:11That $300 monthly language bonus you get?
20:14Gone.
20:15Starting this month.
20:17Mr. Terry, I've been doing French translation for this company for six years.
20:20But you're an administrative cowork.
20:23Translation is not within your job responsibilities.
20:26Six years and not a single work order.
20:29Right?
20:30There's been no work order.
20:31But all French-related matters have always been handled by me.
20:35Exactly.
20:36No work order.
20:37No official duty.
20:38You took it upon yourself.
20:41The company doesn't owe you a dime.
20:48I said nothing more.
20:50After the meeting, I went back to my desk.
20:52I turned on my computer.
20:54Three French emails were waiting in my inbox.
20:56All contract clause confirmations from the French side,
20:59full of specialist construction terminology.
21:01Yet a single glance was all it took for me to spot every key point.
21:05Normally, I would have handled all of these by the afternoon,
21:08translated them into English,
21:10and sent it to the project team.
21:12Now, I mark them as red,
21:14and close my inbox.
21:16Not official?
21:18Then I don't do it.
21:19Mrs. Laurie, you've seen those French emails?
21:21Project Departs waiting on the translations.
21:26Get Terry to sign a work order, then we talk.
21:28Huh? But you've always just...
21:29That was before.
21:32Mr. Terry said that without a work order,
21:33it isn't part of my job.
21:35I'm just an administrative clerk.
21:37I can't go beyond my job description.
21:39No.
21:54Laurie, there's something I think you should know ahead of time.
22:00At the end of the month,
22:01Mr. Martin, the French side's biggest client,
22:03is coming for a three-day business visit,
22:05and he'll need full-time French escort interpretation.
22:08This is your chance.
22:11Forget about Terry.
22:13You have to seize this.
22:19What does it have to do with me?
22:20I'm just an administrative clerk.
22:22Maya didn't know my real abilities,
22:24and Terry never understood my value to the company.
22:27In his eyes, I was just a low-level employee,
22:30quibbling over a $300 foreign language stipend,
22:33someone who couldn't see the bigger picture.
22:36I can't wait for you, come on.
22:38What are you doing?
22:39Let me rip my legs from you,
22:41and you know I could take it to you,
22:43I could take it to you.
22:44Oh my God, it's Martin,
22:46vice president of France's MTB construction group.
22:49He's worth $2 billion.
22:50I heard he's here with a $900 million international project,
22:53and he's looking to sign exclusively with our company.
22:55If I could land this project,
22:56I could afford a villa and then some.
22:58Stop daydreaming.
22:59This kind of top client is way above our pay grade.
23:01They'll need a professional interpreter for the reception.
23:04Mr. Martin came for a business visit every year,
23:06and I was always the one assigned to interpret for him
23:09and look after him while he was here.
23:10Six years straight, and not one mistake.
23:18Hey, you, yes you, come here.
23:21You must know about Mr. Martin's visit at the end of the month.
23:23You'll handle the translation and reception.
23:26Mr. Terry, you told me just last week
23:28that translation wasn't part of my job.
23:30This is different.
23:31Mr. Martin is one of the company's most important clients.
23:34Then will the stipium be reinstated?
23:36The company has already changed the policy.
23:38We're not making an exception just for you.
23:40Log the extra hours,
23:41and we'll give you some time off later.
23:43Six years, more than a thousand documents translated,
23:46dozens of international clients hosted,
23:47over 20 high-stakes negotiations interpreted,
23:49not one mistake.
23:50And to them, six years of flawless work
23:52was worth exactly one day off.
23:54Mr. Terry, I suggest you find
23:56a professional translation company.
23:57What do you mean?
23:58My French? Not that great.
24:00Wouldn't want to mess up the group's big deal.
24:02Erika Laurie, you're giving this attitude now?
24:04I wouldn't dream of it.
24:05I'm merely an administrative clerk.
24:07Translation isn't part of my job.
24:09Your words.
24:10Fine.
24:11Get out of my office.
24:19What did he say?
24:20He wants me to do the translation at the end of the month.
24:22And you?
24:24I...
24:27Are you crazy?
24:29That's Mr. Martin, a $900 million project.
24:32Even $9 billion wouldn't have anything to do with me.
24:36He said translation isn't my job.
24:38Then what does he plan to do?
24:41He said he'd find a translation company.
24:43Outside translation companies can't handle
24:45specialized French interpretation
24:46in the construction engineering field.
24:48You know that.
24:49I know.
24:51And I also know he won't reinstate my stipation.
24:53So it's not my problem anymore.
24:55That afternoon, several groups of people
24:58went in and out of Ruby Terry's office.
25:00I could hear him making phone calls,
25:02his voice getting louder and louder.
25:04I took that thing to the mouth!
25:07What do you mean there's no one qualified?
25:08You can't find a single one in the entire area?
25:12Money is no object.
25:14But $80,000 for three days?
25:16That's highway robbery!
25:18What?
25:19Next Wednesday is the earliest you can get someone here.
25:21Mr. Martin arrives next Tuesday!
25:26So what?
25:27It has nothing to do with me anyway.
25:30The news that Ruby Terry couldn't find an interpreter
25:33quickly got to Mr. Babbitt's ears.
25:35Mr. Babbitt called an emergency meeting.
25:38Besides Mr. Babbitt and Ruby Terry,
25:41people from the project, business,
25:42and external relations department were all present.
25:45A new face was sitting beside Ruby Terry.
25:49Martin's arriving next week.
25:50We need to lock in the translation and reception plan today.
25:53Terry, give us the status.
25:55Mr. Babbitt, I've contacted three translation companies.
25:58French Interpretation Specializing in Construction Engineering
26:00is indeed quite scarcing.
26:01The quotes are high and the timing doesn't work.
26:04However, I found someone better.
26:07Monica Rosa.
26:08Masters from Lyon Business School in France.
26:10Studied and worked in France for three years
26:12and just joined our administration department last month.
26:14Hello, everyone.
26:15I lived in France for three years,
26:17so daily French is absolutely no problem.
26:21I've done some business interpreting, too.
26:23You can count on me.
26:24Construction engineering terms?
26:25Are you familiar with those?
26:26I mean, I can prep.
26:28Wasn't Erika Laurie on this?
26:29She's done it six years, knows the French side inside out.
26:32Mr. Babbitt, Erika's an admin clerk.
26:34Translation's not in her job sync.
26:36The old setup was loose.
26:37I tightened it up.
26:38Moreover, Monica Rosa has formal training and studied in France.
26:40Her level of professionalism is higher than Erika Laurie's.
26:43Erika Laurie, what do you say?
26:45Mr. Babbitt, Mr. Terry is right.
26:47Translation's not my job.
26:48I did it six years because the company needed it.
26:51I didn't say no.
26:52Now, Mr. Terry has made new calls,
26:53and Monica Rosa has spent three years in France.
26:56She's surely more professional than me.
26:58Have Monica prepare.
27:00Erika, pull together all the old translation files and hand them over.
27:03Help her out.
27:07Oh, Erika, you're just as nice as they say.
27:11Those previous French translation materials,
27:14I'd appreciate it if you could compile them for me as soon as possible
27:16so I can get familiar with them beforehand.
27:18I could tell.
27:19She was polite on the surface.
27:20When she looked at me, there was a clear sense of superiority.
27:22This afternoon.
27:24Erika, don't take it personal.
27:25It's not that anyone's trying to steal your work.
27:27Mr. Terry just thought it was too much for an administrative clerk to also do translation,
27:32so he brought me to share the load.
27:35Have you passed ACTF Superior?
27:37What?
27:37Have you passed the ACTF Superior?
27:40I'm a business school grad.
27:41We don't take that.
27:42What about ATA certification?
27:45I do commercial translation.
27:46I don't need that.
27:49Mr. Martin is here to discuss a joint R&D agreement
27:52on pre-stensored, concrete, prefabricated building technology.
27:54It involves a lot of technical jargon in structural engineering,
27:58material mechanics, and construction methods.
28:00Do you know what pre-confer means?
28:07When the time comes, I'll just say hi in French.
28:10It's all about charm, okay?
28:11Mr. Terry hasn't said a thing, so back off!
28:13You don't even know the basics.
28:15No one's going to trust you.
28:17Better prep while you still can.
28:22Why help her?
28:23Let her make a fool of herself, then.
28:26Isn't that better?
28:27I wasn't helping her.
28:29Then why did you tell her about those terms?
28:32I was showing her she's in over her head.
28:35Oh, now I get it.
28:37Six years' worth of translation records,
28:39termology lists, and meeting manuals
28:40all neatly organized in this one folder.
28:43I focal copied them from Monica that afternoon.
28:45The originals?
28:46Locked back in my drawer.
28:49After Monica Rosa got the materials,
28:51she pared over them at her desk for the entire afternoon.
28:54Out of the corner of my eye,
28:55I watched her expression sink.
28:56Six years of accumulated construction engineering
28:58French terminology,
29:00over 300 commonly used entries alone,
29:02each one followed by contextual annotations
29:04and notes on Mr. Martin's speaking habits.
29:06This isn't something you can cramsh for overnight.
29:13Monica!
29:21How's the prep going?
29:23Mr. Terry, there are so many technical terms...
29:26You spent three years in France!
29:27But I studied business.
29:29Construction engineering...
29:30Then why didn't you mention that
29:31when you told me your French was no problem?
29:34Monica Rosa's voice dropped,
29:35and I couldn't make out the rest.
29:38A moment later, the door swung open.
29:41She stormed out,
29:42went straight to her desk,
29:43and slammed the files down.
29:52Ruby called two more agencies today.
29:54One quoted 12 grand for three days.
29:57Rush.
29:57The other said they can't handle
29:59French interpretation for construction engineering.
30:01He agreed to pay $12,000?
30:03No.
30:04Mr. Babley approved a budget cap of $5,000.
30:07He wouldn't dare go over it.
30:08Then there's nothing we can do.
30:11There's something else.
30:12Ruby reported to Babel today.
30:14He said Monica's fully prepped and ready.
30:17He knows Monica Rosa can't do it.
30:19Of course he knows.
30:20But he can't admit that he just kicked you out
30:22and immediately couldn't find a replacement.
30:24That would be a slap in the face.
30:25He doesn't speak French,
30:27much less understand how rare French expertise is.
30:30He's just grasping at straws.
30:31So he'd rather risk a $900 million project.
30:38Wow.
30:39That afternoon,
30:40Paul Carter from the project department
30:41came to see me.
30:43He's the deputy manager of the department
30:44and knows the French partnership inside out.
30:47Erica, I'll be straight with you.
30:48Rosa's French level can't handle Martin.
30:51I know.
30:52Could you...
30:53Carter, Mr. Terry assigned Monica Rosa.
30:55I'm an admin clerk.
30:56Not my place.
30:57This isn't about place.
30:59Martin's here to close the tech transfer terms
31:01for phase two.
31:0280 pages.
31:03The technical appendix alone
31:04is 80 pages of French text.
31:05Do you expect Monica Rosa to translate that?
31:07Go talk to Mr. Terry.
31:08I did.
31:09He said Monica Rosa's is fine.
31:11Then there's no problem.
31:13Erica, Lori, you've changed.
31:16I haven't.
31:17Someone just told me
31:18that what I do doesn't count as work.
31:22After Paul Carter left,
31:23I started working on administrative reports.
31:25I did translation work for six years.
31:26Never once late.
31:27Never once made an error.
31:28Never once asked for a cent of overtime pay.
31:30The only compensation?
31:31A monthly language bonus.
31:32300 bucks.
31:34Now even that is gone.
31:36So let the chips fall where they may.
31:50ACTO Superior.
31:51Perfect score.
31:52ATA Level I Written Translation Certification.
31:54Ranked third nationally.
31:55ATA Certification Level I Interpreting.
31:57Ranked first in the certified member.
31:59IOAC certified member.
32:00There are fewer than 20 IOAC certified French interpreters
32:02in the entire country.
32:04Six years.
32:05And no one at the company
32:06knows about these certificates.
32:07Even fewer know that besides French,
32:09I also speak German, Japanese, Arabic.
32:11Ten languages in total.
32:13Since that's the case,
32:15let them remain in silence forever.
32:17Friday.
32:18Four days until Mr. Martin's is it.
32:19Monica Rose's condition keeps getting worse.
32:21Her desk is buried in papers.
32:23Her notebook crammed with hand-scrolled terms.
32:25But her approach is all wrong.
32:26She's memorizing translations word by word
32:28without understanding the engineering behind them.
32:31She doesn't get it.
32:32Translation isn't dictionary goad out.
32:33Technical interpretation especially
32:35requires truly grasping the concept
32:37in order to accurately convert it during a conversation.
32:39Otherwise, the moment the other party rephrases something,
32:41you're lost.
32:42Sure enough,
32:43Monica Rose came looking for me soon enough.
32:45Miss Laurie,
32:46can I ask you something?
32:49Go ahead.
32:51This term,
32:52Beton Fibre I-Ultra-Oost Performance,
32:54our materials call it
32:55Ultra High Performance Fiber Enforced Concrete,
32:57but my dictionary says
32:58High Performance Fiber Reinforced Cementious Composites.
33:00Which one is correct?
33:01Both are.
33:02Then which do I use?
33:03It depends on context.
33:04Use the latter for material specs.
33:06Use the former for construction plans.
33:07Mr. Martin tends to say BFUP,
33:09the abbreviation.
33:10If he uses the abbreviation,
33:12just translate it directly
33:13as Ultra High Performance Fiber Reinforced Concrete.
33:16And this one,
33:17Monica Rosa,
33:18what you need to memorize
33:18isn't just terminology,
33:20it's also Mr. Martin's speaking habits.
33:22He talks fast,
33:23likes to use slang,
33:24and often drops a joke
33:25into formal clause discussions.
33:27If you can't keep up with his pace,
33:28there will be awkward silences.
33:30I suggest you go to Mr. Terry
33:32and report the situation honestly.
33:34I don't want to fail my year-end evaluation.
33:37If you don't want to teach me,
33:39I have plenty of other ways to learn.
33:41There's no need to act so high and mighty.
33:43Talking as if you know Mr. Martin so well,
33:45don't flatter yourself.
33:52But Monica's arrogance doesn't last long.
33:55The French side sends the official
33:56Brayton Terry letter,
33:57all in French,
33:58four pages.
34:00Ruby Terry hand the letter
34:01to Monica Rosa to translate.
34:02Monica Rosa submitted her translation.
34:05Half an hour later,
34:06Ruby Terry called her into his office.
34:08The door was shut tight,
34:10but I could still hear his fury.
34:11I just ran your translation
34:13through professional software
34:14and found that you translated
34:15clause to recitate
34:15as resolution clause.
34:17It's a termination clause.
34:18And this guarantee decanary,
34:20you translated it as 10-year warranty.
34:21It's a 10-year liability guarantee.
34:24You can't even get legal context right.
34:25Mr. Terry, I...
34:27Don't waste my time.
34:29I may not speak French,
34:30but you can't fool me.
34:31You will get this translation done
34:33or you'll be facing a lawsuit.
34:36Get out!
34:47You read that letter?
34:51I did.
34:52The French side secretary
34:53had the shared inbox.
34:55So you knew I'd screw up?
34:56That letter?
34:57Legal French.
34:59Not your average business French.
35:01Leon Business School
35:01doesn't teach that.
35:02You set me up!
35:04Monica Rosa,
35:05remember this one thing.
35:06In this game,
35:07there are no shortcuts.
35:08Whether it's three years or 30,
35:10that doesn't make you
35:10a professional interpreter.
35:12Just speaking French
35:12isn't enough.
35:20Erica,
35:21weren't you a bit too harsh?
35:23I wasn't harsh.
35:24I've been where she is.
35:26Six years ago,
35:27the first time I interpreted
35:28for Mr. Martin,
35:29I was so nervous the night before
35:30that I didn't sleep a wink.
35:31But before I ever took that on,
35:33I spent four years
35:35getting every certification I could.
35:37So you've been hiding
35:38your abilities all along?
35:39With skills this great,
35:40you should tell everyone
35:41and really put Terry and Rosa
35:42in their place
35:43Why put up with all this mistreatment
35:44for no reason?
35:47Right now,
35:48I just do my own job.
35:49I don't want to rock the boat.
35:51That's exactly it.
35:52Because you never push back.
35:53They walk all over you.
35:54Tonight,
35:56MBT Group VP Martin
35:57lands at MIA.
35:59Everyone dress formally
36:00and bring the French
36:00welcome letters!
36:09Hi, Erica.
36:10This is Sophia,
36:10Mr. Martin's U.S. liaison.
36:12He says he's very much
36:13foring, foring, foring, for
36:13to seeing you again.
36:14There's no need for a large
36:15reception party at the airport.
36:16Just you alone will do.
36:18Erica, Lori,
36:19I've already put Monica Rosa
36:20in charge of the airport
36:21reception this time.
36:22You don't need to participate.
36:23You may have served
36:24Mr. Martin before,
36:24but he's long since
36:25forgotten all about you.
36:26Don't get ahead of yourself.
36:32Ruby Terry is dead set
36:33on keeping you out of sight.
36:34When Mr. Martin arrives
36:35and doesn't see you,
36:36won't he wonder where you are?
36:38That depends on how
36:39Ruby sings it over.
36:44Evening comes.
36:46Everyone follows Ruby
36:47to the airport for the pickup.
36:48After finishing up my own tasks,
36:50I went home.
36:51I ate dinner,
36:52washed up,
36:53and had just flopped
36:54onto the sofa
36:54and turned on the TV
36:55when my phone rang.
36:59Hey!
37:00Something big happened
37:01with Monica Rosa
37:02at the airport!
37:29The first thing Mr. Martin
37:30said when he got off the plane
37:31was to ask in French
37:32where you were.
37:33Monica Rosa didn't
37:34understand at all.
37:35She thought he was talking
37:36about something else
37:37and replied with,
37:38Bienvenue aux Etats-Unis.
37:40Her answer was
37:41completely off the mark.
37:42She even tried to do
37:43the French cheek-kissing greeting
37:45with Mr. Martin on
37:46and his face went dark
37:47right then!
37:49Ruby Terry had Monica Rosa
37:51read the French welcome letter,
37:52but she got stuck
37:53after three sentences.
37:54Martin's assistant asked,
37:55where's your usual translator?
37:57Terry said,
37:59you were on leave.
37:59Mr. Martin didn't
38:01say a word.
38:02He got straight
38:03into the car.
38:05He didn't open
38:06his mouth
38:06the entire way.
38:10Erica, Laura,
38:11you must be present
38:12tomorrow's business meeting.
38:13This is a work assignment!
38:14Mr. Terry,
38:15please issue
38:15a formal work order.
38:19You'll get it.
38:20Remember,
38:21you're just
38:21an assistant translator.
38:22No matter how poorly
38:23Monica Rosa did last night,
38:25she's the star today.
38:26When you're not needed,
38:27keep quiet
38:27and shut your mouth.
38:28Don't show your face
38:29in front of Mr. Martin.
38:41Mr. Martin,
38:42I'm responsible for the
38:43mistake of yesterday.
38:44Today, I...
38:45I don't want this
38:45to be able to be able
38:46to prepare for a night.
38:47It's not enough to be prepared.
38:49Is that your attitude?
38:50A visit as important
38:51and you send me
38:52an amateur to be mad?
38:53I'm just an ordinary employee.
38:55Ruby Terry has explicitly warned me
38:57not to show my face.
38:58Besides,
38:59even my $300 monthly
39:00stiples has been cut.
39:02Why should I bother?
39:03But this project
39:03is the company's
39:04largest order of the year
39:05and Mr. Martin
39:06has great confidence
39:07in me.
39:09If this deal
39:09falls through,
39:10both sides
39:11take a big hit.
39:12Mr. Martin,
39:13the fact is that
39:14you can use the choice
39:14of your Verruti Construction
39:16very well.
39:17This cooperation
39:18of 900 millions
39:19is suspended
39:19from Yampnan.
39:20and I contact
39:21all the great
39:22employees
39:22to finish
39:23all the collaboration
39:24with your
39:25Verruti Construction.
39:29Mr. Martin.
39:32Erika.
39:33It's been a long time,
39:33Mr. Martin.
39:53coming up with me.
39:54Thank you.
39:54Bye.
39:54Grazie a tutti.

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