00:00The August 10 earthquake left thousands of homes damaged or destroyed, and with them
00:05Thousands of questions about insurance. Do I have one? What exactly does it cover? How do I activate it? Do I already know
00:10Did I miss the deadline to file a claim? We answer your most frequently asked questions. Do I have insurance? And
00:15How do I know? 9 out of 10 homes in Colombia are uninsured, but you could have it without insurance.
00:21To know. There are three common situations. If you bought your home with a mortgage, the law requires
00:27Check with your bank that the loan automatically includes fire and earthquake insurance.
00:33or financial institution. If you live in a building or residential complex, the co-ownership must have
00:39insurance that covers common areas, facades, stairs, elevators, and circulation areas.
00:45Ask the administration. And if you're unsure about either, you can consult the
00:51Single insurance registration on rus.com. What does it cover and what doesn't it? Here's where the confusion lies.
00:57Frequent. Mortgage insurance covers the building's structure, walls, columns,
01:03Foundations and roofs are covered. Furniture, appliances, and computers are not covered. The insurance
01:10The co-ownership fee covers the common areas. It does not cover the interior of your individual apartment.
01:16To protect your personal belongings, you need additional contents coverage.
01:22within a voluntary home insurance policy. And if your home becomes uninhabitable, some policies
01:28Volunteers cover temporary accommodation costs. Check if yours does.
01:33What to do if your home was affected? First, do not enter any building that may be affected.
01:38be unstable. Safety always comes first. Second, when it's safe to do so, document the
01:46Damages with photographs and videos. Third, contact your insurer directly through their
01:52Official channels. At fasecolda.com you will find the complete list of customer service channels for all
01:59The companies. In Cali, there is also a physical point of contact at the Chamber of Commerce. Main office
02:05Monday through Friday, from 8 a.m. to 5 p.m. Fourth, do not make permanent repairs.
02:12Do not discard damaged items before receiving guidance. And do not hand over money or information.
02:18Banks that offer to expedite compensation payments to third parties. That's a sign of fraud.
02:24Did I miss the deadline to file a claim? No. You have up to two years from August 10th to file.
02:31your formal claim. Once submitted, the insurer has one month to respond. If it exceeds
02:37Within that timeframe, they will have to pay late payment interest. The sector has already received more than 10,000 complaints.
02:43for an estimated value of 281 billion pesos. Fasecolda assures that it has the reserves
02:49sufficient to respond, further backed by reinsurers. These are entities
02:57international companies that function, simply put, as insurers of insurers.
03:03How much will you be paid? It depends on the coverage you purchased, the insured value of your policy, and the
03:09A technical assessment will be conducted by an adjuster sent by the insurance company. This professional will evaluate the damages.
03:16and determines the amount of compensation. The insurance company arranges and pays for it, not you. If you are not in
03:23Depending on the assessment, you can contact the financial consumer ombudsman or the superintendency.
03:28Financial. A lesson for the future. The earthquake reminded many families of something they had forgotten.
03:34Considered. Insurance is also prevention. It's not about getting it after the fact.
03:40emergency. It's about knowing, before something happens, what's covered and what isn't. Today is a good
03:46Time to review your policy.
