00:00Excuse me, can you help me? My suitcase is missing.
00:02Of course. Did you wait until the baggage carousel stopped?
00:05Yes, everyone else got their bags, but mine never came out.
00:08I'm sorry about that. May I see your baggage receipt?
00:11Sure.
00:11Thank you. What does your suitcase look like?
00:14It's large, dark blue, and it has a red tag.
00:17Okay, let me check the system.
00:19Do you think it's lost?
00:21It may have been put on another flight.
00:23Oh no, what should I do?
00:25Don't worry. Please fill out this form and give us your hotel address.
00:30Will you deliver it if you find it?
00:32Yes. We'll contact you as soon as we locate it.
00:36Okay. I really hope you find it soon.
00:39We'll do our best.
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