00:05A big investment and a dream to live close to family shattered.
00:10I'm sitting on my house pad and I would really love to be sitting on my veranda, not a house
00:14pad.
00:1679-year-old Patricia Elliott planned to live with her husband in a modular home on her son Peter's property
00:22in Jinjin.
00:23Her superannuation used to pay the builder, Bella Modula, a $90,000 deposit.
00:29But the family are yet to see the granny flat after initially being told it would be finished last Christmas.
00:36Old people to lose that sort of money, it's just not fair.
00:39So as far as we know there is some steel there.
00:42But three weeks ago the production manager was telling me, yes we can do this.
00:46With no indication that the company was about to fold.
00:49Bella Modula sent an email to clients last week informing them of significant financial difficulties.
00:55According to a creditor watch report, the company has an Australian taxation office debt of more than half a million
01:02dollars.
01:03Bella Modula told customers a new manufacturer had agreed to complete the projects.
01:08A spokesperson for the company told the ABC they were for the clients
01:12and spending day and night working on deals to ensure customers get what they deserve.
01:17One young family says they felt lucky to get their modular home soon after receiving the company's letter.
01:24There were people there that have spent $160,000 and got nothing to show for it.
01:31Consumer Protection investigating after some customers' complaints.
01:35Consumer Protection will definitely be looking at whether there have been any breaches of the legislation.
01:40It's too early to know whether there have even been breaches of the legislation.
01:44The WA government keen for modular options to be part of the state's housing landscape.
01:49So if there's some lessons to be learnt from this we'll obviously make sure that we take them on board.
01:53Impacted customers have been urged to contact Consumer Protection.
01:57Go to the Australian jumbo and the state's housing that's a new regulation.
01:58So if we want to identify those residences and have a nature of their provision in the state's置,
02:00the state's housing that we're getting 개 of the local smuggled, the state
02:01by state, our state, our state, and North Texas. So if
