00:00Do not lie, exaggerate, or intentionally hide relevant facts from your insurance company.
00:05False information can lead to a denied claim, cancellation, or other penalties.
00:10When communicating with an insurer, the safest approach is to be accurate, concise, and limited to facts you actually know.
00:18Avoid saying you are 100% sure about details you cannot verify, guessing dates or costs,
00:24admitting fault before the facts are established, or describing an incident in a way that could contradict your policy or
00:31claim records.
00:32You should also avoid volunteering unrelated personal information that is not relevant to the policy or claim.
00:38The appropriate response changes by context.
00:411. Auto insurance asterisks do not speculate about speed, fault, injuries, or the exact sequence of events if you are
00:49unsure.
00:50Report what you directly observed.
00:522. Home insurance asterisks do not minimize or exaggerate damage, and do not claim an item was stolen, damaged, or
01:00owned if you cannot substantiate it.
01:023. Life or health insurance asterisks never conceal material medical, smoking, medication, or lifestyle information when the application specifically asks
01:12for it.
01:13Inaccurate disclosures can affect coverage or future claims.
01:174. During a claim asterisk do not destroy evidence, alter documents, coordinate stories with witnesses, or provide knowingly false statements.
01:26If you make a mistake, correct it promptly in writing rather than trying to maintain the original version.
01:32Laws and disclosure duties vary substantially by country and by policy, so there is no universal list of information you
01:39are legally forbidden to tell an insurer.
01:424. Practical rule asterisk answer questions truthfully, stick to verifiable facts, keep copies of communications and supporting documents, and ask
01:51for clarification before answering anything you do not understand or cannot accurately recall.
01:565. Finally, remember that everything we discussed today is for educational purposes only and does not constitute financial advice.
02:04Good luck to everyone, and see you in the next video.
02:07Good luck to everyone, and see you in the next video.