00:00Amica currently has the strongest claim to the highest insurance customer satisfaction in the U.S.,
00:05but the answer depends on the type of insurance and whether you mean overall service or claim
00:10satisfaction. As of September 2026, the latest available J.D. Power results show several leaders
00:17by category. 1. Amica, Home Insurance Claims Asterisk Ranked No. 1 in the 2026 U.S. Property
00:25Claims Satisfaction Study with 773-1000, 71 points above the study average. Claims were fully resolved
00:353.4 days faster overall than the previous year. 2. Erie Insurance
00:40Auto Claims Asterisk Ranked No. 1 in the 2025 U.S. Auto Claims Satisfaction Study with 743-1000,
00:49000, ahead of NJM at 731 and Liberty Mutual at 730. 3. Amica, Home Owners Insurance Asterisk Ranked No. 1
00:59in the 2025 U.S. Home Insurance Study with 705-1000, ahead of Chubb, 677 and Erie, 676. Amica also
01:12ranked
01:12first for renter's insurance at **711**. 4. Auto Insurance Asterisk There is no single nationwide winner in
01:21the 2026 J.D. Power Study because satisfaction varies by region. Erie leads the Mid-Atlantic **704**,
01:30North Central **688**, and Southeast **691**, while Amica leads New England **702**.
01:40Therefore, if you want one practical answer, Amica is the strongest overall choice for customer
01:46satisfaction, particularly for home insurance and claims, while Erie is particularly strong for auto
01:52insurance and auto claims. The ranking can change significantly by state, insurance type, price,
01:59and claims experience, so compare the leading insurers available in your specific zip code before
02:04choosing a policy. Finally, remember that everything we discussed today is for educational purposes
02:10only and does not constitute financial advice. Good luck to everyone and see you in the next video.