00:00I have a concern.
00:02Oh, what kind of concern?
00:04I wasn't expecting to be sharing a hotel with someone like him.
00:11Ma'am.
00:13I am not trying to be rude. I'm being honest. I have a right to feel comfortable.
00:19Yes, every guest here has that right.
00:22Then you understand my concern.
00:25What I understand is that this gentleman is a guest at this hotel, same as you.
00:32Mr. Harris' comfort is as much as my concern as yours.
00:36That's not what I meant.
00:39You can tell me what you meant.
00:41Okay, I have a reservation. I have a right to be here, same as you.
00:45I wasn't speaking to you.
00:47Okay, well, you've been speaking about me for the last two minutes. That's close enough.
00:51I'm having a private conversation.
00:53In an open lobby.
00:55I'm a loyal customer, and I want to speak to your manager right now.
00:59The owner is in the building.
01:02Good, because I am not going to stand here feeling unsafe in a hotel I'm hanging for.
01:09Unsafe?
01:10I'm Deborah. I own this hotel. What's the concern?
01:14Oh, thank goodness you're here.
01:17Oh, I am not comfortable sharing this hotel with certain guests.
01:24Okay, can you be more specific?
01:26I chose this hotel for a reason.
01:30The reputation.
01:31The reviews.
01:33I had certain expectations.
01:36Okay, I'd like to hear something specific.
01:39I think it's fairly obvious.
01:42I'd like you to say it.
01:44I don't feel safe when I don't know who I'm sharing a building with.
01:48I don't think that's unreasonable.
01:51You don't know any of the guests here.
01:53That's the nature of a hotel.
01:55There's a difference between not knowing someone and not feeling safe around them.
02:01What's the difference in your case?
02:03I think you know what I mean.
02:05Well, I'd prefer you to say it.
02:07Yeah, she can't say it plainly because she knows exactly how it sounds.
02:11I wasn't asking for your input.
02:13Okay, well you made me a part of this the moment you gestured to me.
02:16I was speaking to the staff.
02:18About me, without stopping to consider whether I could hear you or not.
02:21That is not the point.
02:22Okay, well that's exactly the point.
02:23I was addressing concern about my safety.
02:27Your safety was never at risk.
02:29That's not a feeling.
02:29That is a fact.
02:31I understand you're uncomfortable.
02:33I take that seriously.
02:35Are you alright?
02:36I'm fine.
02:37I just want to check in.
02:38Of course.
02:39I cannot act on a feeling.
02:41Mr. Harris has a valid reservation.
02:44So do you.
02:45I'm proceeding with both check-ins.
02:48You're ignoring my complaint.
02:51I heard every word of your complaint.
02:53And?
02:54And I cannot remove a guest from the hotel based on how he looks.
02:58That is not something I'm willing to do.
03:00That is not what I asked.
03:02That's exactly what you asked.
03:04I'm paying for a certain standard of experience.
03:08So is he.
03:10I will be leaving a review about how this was handled.
03:14I hope the rest of your stay is uneventful.
03:17For everyone.
03:19All right.
03:20Now can I please take your packs up?
03:26Yes!
03:27Yes!
03:32This is your room right here.
03:35Um, I just wanted to apologize for what happened downstairs on behalf of the hotel, but also personally.
03:42I appreciate that.
03:44I really, I, I should have shut it down the moment she opened her mouth.
03:49No, you, you did what you could.
03:51I know, but it wasn't enough.
03:53No, it wasn't.
03:56A woman who walks in and does that, she shouldn't have gotten a room key.
04:00You're right.
04:01I know I am.
04:03Uh, for what it's worth, Deborah, my manager, she heard it, but she didn't like it.
04:08Good.
04:10Because it wasn't likable.
04:11No, it wasn't.
04:12The question is what she does about it.
04:14I know.
04:15I'm hoping that she will get there on her own before this stay is over.
04:20Okay.
04:21Before or after the next incident, though?
04:24Before.
04:24Before.
04:25That's what I'm counting on.
04:27Yeah.
04:28Well, enjoy your stay.
04:34Bye.
04:36Bye.
04:40Bye.
04:46Bye.
04:50Bye.
04:52Bye.
04:53Bye.
04:54Bye.
04:55Bye.
04:57Bye.
04:58Bye.
04:59Bye.
04:59That little weasel.
05:03There has been a robbery.
05:06My necklace has been stolen.
05:09I'm sorry, what?
05:10My necklace, it's gone.
05:13I know who took it.
05:15Okay, let's slow down.
05:17Describe it for me.
05:19Silver chain, small pendant, my grandmother's.
05:23It was in my jewelry pouch when I arrived.
05:26When did you last see it?
05:27Before I arrived.
05:29I always keep it in the same pocket.
05:32It doesn't disappear on its own.
05:35I mean, how could anyone have gotten access to it?
05:38At the desk during check-in.
05:41Well, someone was standing right next to my bag.
05:48What's going on?
05:50Oh, you know exactly what's going on.
05:54No, I really don't.
05:56My necklace is missing.
05:59You were right next to my bag at check-in.
06:02Okay, no, I was right here at the front desk, three feet away, waiting for a key card.
06:07Close enough.
06:08Close enough for what?
06:09I never touched your bag, not once.
06:11You had the opportunity.
06:13Opportunity is not evidence.
06:14I know what I saw.
06:16Okay, well, what did you see?
06:17Tell me.
06:17You standing next to me.
06:20Someone waiting at a shared front desk?
06:22That's your whole case?
06:23It's enough.
06:24No, it's not.
06:25It's nothing.
06:25I wanted to know where my necklace is.
06:29Okay, well, so do I.
06:30Because I didn't take it.
06:32Ma'am, this is not how this works.
06:34It isn't.
06:35You're both defending him?
06:37I'm making a formal complaint of theft.
06:40And Mr. Harris is being accused of a crime with zero evidence.
06:44I have every reason to believe.
06:46Name one.
06:47One specific reason that has nothing to do with what I look like.
06:51All right, you made a complaint the second you walked through that door before I said
06:55one word, before I did anything except stand in the room.
06:58You looked at me and decided, and now I'm standing in this lobby accused of theft.
07:03That's not what this is about.
07:05Then tell me, what is it about?
07:07I am the victim here.
07:08Your necklace hasn't even been confirmed missing yet.
07:11It's missing.
07:12I checked everywhere.
07:14Then it fell.
07:15Or it's in a pocket you haven't checked.
07:17It didn't walk out the door with me.
07:19Listen, I walked Mr. Harris to his room myself.
07:23He went from this elevator to his door.
07:26That's firsthand.
07:28You were busy.
07:30You were typing.
07:32I know exactly what I watched happen.
07:34Tit, tat, tit, tat.
07:36You missed it.
07:38I didn't miss a thing.
07:39You can't be sure of that.
07:41I am sure of it.
07:47Is this the one?
07:49What?
07:50Where?
07:51Where did she?
07:52Right here.
07:53Face of the desk.
07:54The exact spot you were standing during check-in.
08:01It must have slipped.
08:03I was stressed from the drive.
08:06I had no way of knowing it.
08:07Stop.
08:08Okay?
08:09The necklace isn't even the point anymore.
08:11You accused me of a crime in the lobby in front of witnesses based on nothing except what
08:15I look like.
08:16That is what happened here.
08:17I made a mistake.
08:19You made an accusation.
08:20There's a difference.
08:21I'm trying to explain.
08:23Your explanation sucks.
08:24I was scared.
08:25I panicked.
08:26You weren't scared.
08:27You were certain.
08:28There's a difference between those two things as well.
08:30All right?
08:31If she stays in the hotel, I'll pursue this formally.
08:35Okay?
08:35Everything at check-in, everything today written, documented.
08:37And I will back that fully, in writing if needed.
08:41This has gotten completely out of hand.
08:45I made an honest mistake.
08:49Surely you see that?
08:51We're both women.
08:52You don't have to let these two turn this into something bigger than it is.
08:58This hotel does not tolerate racial harassment of its guests.
09:02I need you to check out.
09:04This is completely absurd.
09:06But I am the one who was wronged.
09:09You have five minutes to collect your things.
09:11We'll process a refund for the unused nights.
09:14Oh, I leave every review I can on every platform I can find.
09:21That is well within your rights.
09:26I'm so sorry.
09:28Genuinely, this shouldn't have happened here.
09:30Well, I appreciate you handling it the way you did.
09:32I'd like to offer complimentary stays for the following year.
09:35I hope you'll come back.
09:37I mean, thank you.
09:39I'll think about it.
09:41I really hope this stops happening, though.
09:42Very, very much.
09:45Yeah.
