00:00Hi viewers, in this video I am going to show you how to fix the unable to update your podcast's
00:07RSS feed error in Spotify for Creators. If you are trying to update the RSS feed of an existing show
00:14but Spotify keeps showing this error even though your new RSS feed is working correctly,
00:21don't worry, I will walk you through the complete solution step by step.
00:25So make sure to watch this video until then, my name is Sazam Antanoli, let's get started.
00:31So viewers, you can see I am getting this error, unable to update your podcast's RSS feed,
00:38please contact our support team. In my case, this is the link to my RSS feed,
00:45since I do not have a hosting provider, I selected other, I don't know.
00:50As you can see, my RSS feed contains the show name, Otto Intern Benny, and my latest episode
00:58titled, Taxing Cows by Size, A New Approach to Urban Congression. This shows that the RSS feed
01:07contains published podcast information. Now, let's look at my other Spotify for Creators account,
01:17where the show already exists. As you can see, the latest episode on this show has exactly the same
01:27title, Taxing Cows by Size, A New Approach to Urban Congression. This is the same episode that appears
01:36in my RSS feed, confirming that the feed is already associated with this existing Spotify show.
01:45So, when I try to use the same RSS feed while creating a new show on my other account,
01:53Spotify displays error because the feed is already connected to an existing show.
01:59However, you may notice that there is no option to delete the show directly from the Spotify for Creators
02:08settings. So, what you need to do is contact Spotify for Creators Support. First, open Google and search
02:17for Spotify for Creators Support. You should find the Browse Help Articles Hypertext and the
02:26link must be https//support.spotify.com and click on it. Once you are on the Spotify
02:33support website, scroll down and click on contact us. Then click on the start messaging button to open
02:41the support chat. I have given the link in description. You can go from there directly to the page
02:48where you will see start messaging button. Now, you need to send a message explaining your issue to
02:57Spotify support. I have provided a message in the video description so you can copy it from there.
03:03Before contacting support, I recommend opening Notepad or Microsoft Word and posting the message there.
03:12In this message, you will need to include your show URL and your RSS feed,
03:18URL. Let's see how to find your show URL. Simply open the list and show that you want
03:26Spotify support to remove. At the top of your browser, you will see the show's URL. Copy the URL and
03:34paste it
03:35into the message. Next, copy your RSS feed URL and paste it in the message. Once you have added both
03:42URLs,
03:43copy the complete message and paste it into the Spotify 4k to support chat. Then send the message.
03:52After sending your message, the Spotify 4k to support bot may respond with the following message.
04:00We are gathering your Google information. This will only take a few seconds. The bot may also ask you
04:09which option best fits your issue. In that case, select something else. After that, wait for the next
04:17response. The bot should offer to connect you with the support advisor. Reply sure. You should then be
04:24connected with the Spotify support advisor. Once you are connecting with the advisor, they may ask whether you
04:32want to delete the existing show. Confirm that you want to delete it. The advisor may then ask you to
04:39confirm the email address associated with your Spotify 4k to support your account. You will need to verify
04:45your identity. Click on the verify identity button provided in the chat. Spotify will send a verification
04:51code to the registered email address. Open your email inbox, copy the notification code and enter the security
04:59code. Once Spotify support has confirmed that the old show has been removed. Then go to that show on
05:06which you are trying to update the RSS feed. Click on the update button. Go back to Spotify for creators.
05:13Now paste the same RSS feed URL and then click on next button. Then in the hosting provider, I will
05:20select
05:20then I don't know and then again I will click on next button and you can see that the error
05:25has gone.
05:25Now I will click on the submit button. Now the RSS feed has been updated.
