00:00Excuse me, my train has been cancelled.
00:03I'm sorry to hear that. Where were you going?
00:06To London. Can I get a refund?
00:08Of course. Do you have your ticket?
00:11Yes, here it is. Thank you.
00:14Did you pay by card?
00:16Yes, I did.
00:17OK, I can refund the full amount.
00:20That's great. How long will it take?
00:22About five working days.
00:25Perfect. Thank you for your help.
00:29You're welcome. Have a nice day.