00:01What we're hearing our network members and advocates across the country is numerous stories
00:06of older people being charged what we feel are unreasonable and prices for some of these
00:14things that really could be considered part of a standard offering that should be provided
00:18in aged care.
00:19We're really seeing now and we're really concerned that we're creating a two-tid system of really
00:23the haves and the have-nots, those that can afford to pay these high everyday living fees
00:28and those that can't.
00:29Some of this is just good aged care and some of these things like a hot breakfast should
00:34be included as part of a standard package.
00:36OPAN's position is that some of these things, like if the staff are getting Wi-Fi for free,
00:41residents should get that for free.
00:43It's part of our standard communication mechanism these days.
00:46A television that's on the wall should not be being charged at $3,000.
00:51It really should be considered as part of the offering in aged care.
00:55Government does need to fund aged care appropriately and providers need to be viable but some of
01:00these charges just don't fit the pub test.
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