00:00A major outage is affecting Microsoft users with access to suite platforms including Outlook, Teams and Copilot becoming unexpectedly unavailable.
00:10Aussie schools, businesses and government agencies that rely on the technology have reported being amongst those globally affected by the
00:18outage.
00:19Services NSW reported its transaction services and call centres have been made unavailable.
00:25In a statement, a Services NSW spokesperson said customers are encouraged to delay their visit to a service centre and
00:33to complete transactions online where possible.
00:37Service centres and call centres remain open, however some transactions may be offline.
00:43Services NSW has a priority callback system in place for those unable to complete urgent transactions during this outage.
00:51Microsoft posted to X saying it was aggressively pursuing a fix for the outage affecting its servers.
00:59The company posted,
01:01We're opening all available pathways to restore services as our actions taken thus far have not provided the anticipated relief.
01:10We found a call process on affected servers is becoming overwhelmed, causing capacity loss.
01:16We're aggressively pursuing all pathways to reduce impact.
01:20The cause of the outage remains under investigation.
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