00:09In this warehouse we have more than 20 to 30,000 parts in this warehouse and every
00:17day we will ship around 600 organized, depending how busy we are. My name is Steven, I'm the
00:24warehouse supervisor who work in this warehouse. So in the morning we just check
00:34from the system and try to get the order from yesterday and we saw the order
00:40from the interstate and for the metro area and use the scanner and try to look
00:46what kind of product we have to pick. There's a lot of different special parts
00:52like the wheel, panel, windscreen, especially this battery. So here's all the
00:59battery we stock in the warehouse and for the battery order there's always be the
01:03first priority we have and dispatch in the same day as soon as possible. So
01:09everything around this area is all ready to go. So some hotel they will go to
01:14Western Australia and this one will go to Queensland and they are all waiting for
01:19the truck for pickup. As a part coordinator in BYD I will say my team and all BYD we
01:28see ourselves as an invisible engine behind the customers to keep them on the
01:33road. The warehouse is always ready for the new orders. Our fastest turnaround allows
01:40our customer to receive their parts within 24 hours. I think it's a peace of mind
01:45because our customers don't have to worry about the international shipping delay
01:50because our team have already worried about it before. For me a very good day
01:56when a dealership or customers say thank you Tina for helping us with the parts. I
02:03can have a very relaxed drive back to home and thinking about the next day. A good day.
02:12The good day like to me is like even we have more than 600 order line for today and we
02:18still dispatch in
02:19the same day and on time. Make sure everyone can deliver for the next day and just help the
02:25people back to the road.
