00:00Microsoft says its efforts to fix a major outage affecting Outlook are not going as planned as users around the
00:07world continue to face disruption.
00:09The outage began on Thursday and has affected Outlook teams and the AI assistance co-pilot.
00:15Microsoft said elevated load across several regions is causing connectivity problems and is now pursuing alternative ways to restore capacity.
00:25The company has not said when services will be fully restored.
00:28The disruption spread to 74 countries and territories according to Outage Tracker Down Detector.
00:35Microsoft has reported limited recovery in some areas but says users may experience a gradual return to service as connections
00:43are restored.
00:45Microsoft initially said it was investigating outage reports in the Americas but later confirmed that the issue apparently affected Microsoft
00:53365 service connectivity for users in any region.
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