00:00 Long queues, lots of luggage and long waits. Welcome to silly season travel.
00:07 Bryce and Ruby had daughter Coda in tow when they discovered their flight was cancelled
00:13 ten minutes before check in.
00:14 Now I've got to go home, unpack everything, go buy everything again for her for another
00:18 day to come back again tomorrow.
00:20 It's a joke. Now we've got to get an $80 Uber back home.
00:25 Others were facing lengthy delays.
00:26 Virgin have cancelled flights, they don't know why. And our one o'clock flight is now
00:31 9.30 tonight.
00:32 The last two years I've flown with Virgin, every single time the flight has been cancelled
00:38 or postponed for some reason.
00:40 We just had enough, we just want to get home now.
00:43 New data shows the chances travellers will face Christmas delays and cancellations remain
00:48 high.
00:49 Just over 64% of domestic flights arrived on time last month, and nearly 3.7% were cancelled
00:54 - better than last year but far worse than average at just over 2%.
01:01 Of the major airlines, Virgin had the worst cancellation rate, followed by Qantas and
01:06 Jetstar.
01:07 Unions say ongoing shortages of ground staff and lack of pilots are to blame.
01:12 We need to make sure that those airlines are directing that money that they're making
01:16 in profit back to ensuring that services for the travelling public are sufficient.
01:20 Major airlines say they've scheduled extra flights over Christmas and summer to cope
01:25 with an estimated 12 million passengers who are expected to fly during December and January.
01:31 Qantas says it's also rostered on extra staff to cope with any potential sick leave.
01:37 Travellers are urged to be prepared and remain patient.
01:40 patient.
01:43 [BLANK_AUDIO]
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