00:00You may dread delivering bad news. Strong communication skills can help make
00:05telling someone something they probably don't want to hear a bit easier. Forbes
00:11points out that one example of delivering bad news, a flight delay, resulted in a
00:15rather grateful reception from passengers. The reason for the flight
00:20delay was communicated clearly and there was total transparency as to why the
00:25delay was happening. If you're delivering bad news by email it's important to
00:29first gather all the facts. Being informed means you're more likely to be able to
00:33answer any questions the recipient may have. Decide the best method to deliver
00:38the bad news. Is it email? Maybe it's a face-to-face or a phone call. Your tone
00:43should fit the situation. Share the news right at the beginning and give an
00:48explanation. If you're at fault, apologize. Provide a solution if possible and a way
00:53to contact you should questions arise.
