00:06Emma, what the hell is wrong with you?
00:08I'm sorry, what's wrong?
00:10The inventory numbers are completely screwed up. Someone completely destroyed our entire system.
00:14Uh, I don't understand. I follow the same procedures I always do.
00:17Don't give me excuses, okay? The numbers are wrong and I look like an idiot to corporate.
00:21Maybe there was an error on the computer? I can help figure out what happened.
00:25I don't want to hear it, okay? You're going to recount every single item in the store before we close
00:29tonight,
00:29or you're fired.
00:31Ethan, that's impossible to do alone. There are thousands of items here.
00:35I don't care if it's impossible. Maybe you're just not cut out for retail work.
00:41Please, I need this job. I'll do my best, but maybe we could get some extra help from other employees?
00:46Your best isn't good enough, and there are no other employees available.
00:51Okay, I'll try.
00:52Yeah, perfect, okay? Maybe I can count on you.
00:57Now, has our job applicant arrived yet?
00:59Um, yes. Claudia got here about ten minutes ago. She's browsing while she waits for the interview.
01:05Okay, wonderful. I love punctuality and a candidate.
01:09Good. She seems very professional.
01:11Okay, excellent. Thank you for letting me know.
01:14Oh, and Emma, don't forget about that inventory count. Every single item.
01:22Every single item.
01:26Oh, God.
01:39You must be Claudia. I'm Ethan, store manager.
01:43Yes. Nice to meet you, Ethan. Thank you for making time to see me today.
01:47Thank you for being so punctual. I really appreciate that in a candidate.
01:50Of course. I believe being on time shows respect for other people's schedules.
01:55Absolutely. I can already tell we're going to get along well.
01:58So, Claudia, I had a chance to look over your application, and I have to say I'm really impressed with
02:02your retail experience.
02:03Thank you. I've always enjoyed working in retail.
02:06Why don't you tell me about your background? Walk me through your career journey.
02:09I'd be happy to. I started as a sales associate at Beauty Sky about eight years ago.
02:15Great company. Very professional standards.
02:17Exactly. I learned so much about customer service and product knowledge there.
02:23After two years, I was promoted to assistant manager.
02:26Oh, impressive. That's not an easy promotion to earn.
02:29I worked hard for it. I consistently had the highest sales numbers in my department and trained several new employees.
02:35Right. Those are exactly the kind of results we're looking for here.
02:39What happened next?
02:40After Beauty Sky, I moved to a smaller chain where I became the store supervisor.
02:45I managed a team of 12 employees and was responsible for inventory, scheduling, and customer relations.
02:53Wow. 12 employees. That's significant management experience.
02:57It taught me a lot about leadership and problem solving. Every day brought new challenges.
03:02I can see why your references spoke so highly of you.
03:05I do have one question though. I noticed a gap in your work history. You were unemployed for several months
03:11last year.
03:11Yes. I was in a serious car accident that required extensive physical therapy and recovery time.
03:18Oh, that's horrible. I'm so sorry to hear that happen to you. Are you okay now?
03:23Yes. It took me some time to heal, but I'm fine now. The accident doesn't affect my work performance at
03:31all.
03:32Of course not. It's actually admirable that you took the time to heal properly.
03:37Thank you for understanding. A lot of people don't realize that recovery takes time.
03:41I completely respect people who prioritize their health. That shows good judgment.
03:46So, Claudia, tell me why you left your last position? I see you were there for three years?
03:51Unfortunately, the company was sold to a larger corporation. The new owners decided to lay off most of the existing
03:57management team.
03:58It's terrible. These big buyouts never considered the human cost.
04:02Exactly. But I'm looking at it as an opportunity to find a stable position where I can really use my
04:09skills to help a store succeed.
04:11Well, I can assure you that our company values loyalty and treats employees well.
04:16That's wonderful to hear. Good companies are hard to find these days.
04:21You know, I have to say, Claudia, this has been one of the best interviews I've had in a while.
04:25Thank you so much. I really appreciate you taking the time to get to know me.
04:30I've heard such great things about this company and I'd love to be a part of the team.
04:35I think you fit in perfectly here. Here, let me give you a tour of the space.
04:38For sure.
04:45Is everything alright?
04:49You failed to mention your condition during the interview.
04:52My condition? I told you about my accident and recovery.
04:57You didn't mention that you were disabled.
04:59I'm not disabled. I use a cane to help with walking. There's nothing wrong with me.
05:05You were dishonest by not disclosing this up front. This changes everything about your candidacy.
05:10Exactly how does using a cane affect my ability to sell clothes? I've been walking around your store just fine
05:17for the past hour.
05:18There are liability concerns, okay? Insurance issues. What if you fall? What if customers feel uncomfortable?
05:26Customers feel uncomfortable? Are you serious?
05:29I have to think about the business implications, okay? You might slow down operations.
05:34What you're saying is completely illegal under the Americans with Disabilities Act.
05:39Legal technicalities.
05:41Employers cannot discriminate based on disability as long as the person can perform the job duties.
05:45Like I said, I don't care about legal technicalities.
05:49Well, you should care. This company's reputation depends on treating people fairly.
05:54What do you really know about this company anyway?
05:55I know more than you think.
05:57Right. Look, I need to clear some things up. Follow me to the front.
06:07Emma, stop what you're doing right now.
06:09Yes, Ethan?
06:09I need to ask you something and I want you to be honest, okay?
06:13When this woman came into the store, did you notice that she uses a cane?
06:18Yes.
06:19And you didn't think to mention that to me?
06:22Why would I mention it?
06:26You can't threaten your employees like this.
06:28Stay out of this. Answer me! Why didn't you warn me?
06:33Warn me about what? She uses a cane, so what?
06:36So what? You wasted my time with an interview when you should have told me about her situation up front.
06:43Her situation? Wait, what situation?
06:45Look at her! She's disabled!
06:47Stop treating her like this. She did nothing wrong.
06:50This is perfect. This is exactly what always happens to me.
06:54Ethan, what's wrong with you?
06:55People trying to trick me, okay? They make me look like the bad guy.
06:58And I'm just trying to run a business.
07:00Using a cane doesn't make someone less capable of doing retail work.
07:07Claudia has excellent qualifications. You said so yourself during the interview.
07:12She's right. You were ready to hire me before you noticed my cane.
07:15That proves my disability doesn't affect my abilities.
07:18I was ready to hire you before I saw your problem.
07:22My problem? This cane helps me walk. It's not a problem.
07:28You know what, Ethan? You've always treated people with differences poorly, and it needs to stop.
07:33You see? You're ganging up on me. Everyone always gangs up on me.
07:39You get out of my store. And you, you're fired. Get your things and get out.
07:44You can't fire me for standing up for someone.
07:47Actually, he can't fire you at all. Because I'm the CEO of this company.
07:53What? That's impossible.
07:55My name is Claudia Johnson. I'm the chief executive officer of this retail chain.
08:00Wait, you're really the CEO?
08:02I've received multiple complaints about discrimination at this location.
08:06Particularly about how the manager treats people with disabilities and other differences.
08:12Okay, well, wait. I can explain everything.
08:15I decided to go undercover to see the behavior firsthand.
08:18And what I witnessed today was exactly what was described in the complaints.
08:23I was one of those people who filed the complaint.
08:26I know. Your letter was very detailed and professional.
08:32Okay. Claudia, Ms. Hernandez, please. I can change. I was just having a bad day.
08:37This isn't about one bad day, Ethan.
08:39Your behavior shows you're not fit to manage people.
08:43Okay, well, I could be different, okay? Just give me a chance.
08:46You discriminated against me because of my disability.
08:49You threatened to fire Emma for defending me.
08:52You created a hostile work environment.
08:55Okay, this is ridiculous, okay? I was just trying to protect the business.
08:59My decision is final. You're terminated effective immediately.
09:03Of course. The disabled CEO fires the guy who was just trying to do his job.
09:08If you can demonstrate real personal growth and change, you might be considered for a different position in the future.
09:14Right. Like that'll ever happen.
09:17Think of it as a chance to grow. Like my recovery time after my accident.
09:21Fine. Whatever.
09:23But I still think hiring people with disabilities is just asking for trouble.
09:28Good luck running this place without me.
09:34Some people never learn.
09:40You're gonna say?
09:41You're gonna say okay.
09:41Okay, what?
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