00:00You should be here any minute.
00:02His resume was interesting.
00:04That's one way to put it.
00:06Let's see what he's really like in person.
00:09Gentlemen.
00:11Lady.
00:12I've decided to downgrade myself from pilot to head flight attendant
00:15because I want to fix customer service problems plaguing modern aviation.
00:20Miss, could you take my jacket and hang it up?
00:22I don't want it getting wrinkled.
00:24I'm sorry, what?
00:26My jacket?
00:27I assume you have somewhere to hang it up properly.
00:29I just quit my job as a captain at the other airline
00:32because their management couldn't handle my innovative ideas.
00:35You know, Chuck Yeager, personally, right?
00:38Great guy.
00:38We had dinner last month.
00:40Chuck Yeager has been dead for several years.
00:43Right, right.
00:44I meant his successor.
00:46Anyway, I've already told Aviation Weekly and Flight Magazine about my career change.
00:51They were planning feature articles about the captain who became a flight attendant to revolutionize customer service.
00:57Something seems off about your uniform.
01:00That jacket doesn't match any airline I know.
01:04Custom made by European designers.
01:07Look, regular airline uniforms are beneath my standards.
01:10Plus, this costs more than most people make in a month.
01:13I see.
01:15Well, shall we begin the actual interview?
01:18Fire away.
01:19Though I should warn you, probably overqualified for this position.
01:23Why don't you demonstrate some basic flight attendant safety procedures for us?
01:27Safety demonstrations?
01:29Please, that's elementary compared to flying commercial aircraft, but sure.
01:34I'll show you how it's really done.
01:36Well, this should be good.
01:38Ladies and gentlemen, welcome aboard.
01:41Now, in the unlikely event of an emergency, your nearest exit is right there.
01:46Now, for your seatbelt, you simply...
01:48And if cabin pressure drops, these oxygen masks will fall from above and you put them on just like this.
01:54That's not...
01:55Please don't interrupt.
01:56I'm demonstrating advanced techniques here.
02:00All right.
02:01Now, in case of a water landing, use your seat cushion as a swimming pool.
02:06Turn that off.
02:07Remember, in an emergency, panic is your best friend.
02:10You need to stop.
02:12All right?
02:12Everything you're saying is wrong.
02:13Excuse me, but ground crew should not interrupt when a pilot is speaking.
02:17Ground crew?
02:18I'm a senior flight attendant.
02:20Right.
02:21Right.
02:21And I've been flying plans since before you learned how to walk.
02:24Now, in case of an alien invasion, we use the secret purple emergency signal.
02:28And if we encounter turbulence caused by time travel, everyone must hold hands and sing the national anthem backwards.
02:34Is he serious right now?
02:40Oh my...
02:41Alarm system.
02:42Emergency.
02:43Emergency.
02:44All passengers prepare for evacuation.
02:47Uh, this...
02:48Guys, this is intentional.
02:50I was testing the responsiveness of the safety systems.
02:53Do you know how to turn this off?
02:55Of course I do.
02:56I'm a pilot.
02:57Let me handle this.
03:04Okay, let's try something a little different.
03:07Jill, would you mind role playing a difficult passenger?
03:10Bob, can you show us your customer service skills?
03:13Excellent.
03:14My pilot training makes me superior at handling passenger psychology.
03:18Excuse me, sir, but I'm really upset about my flight being delayed.
03:21How can you help me?
03:22Hey, listen here, you ungrateful passenger.
03:24Do you have any idea how hard it is to run an airline?
03:27I should have removed you from this aircraft by security.
03:30Bob, that is not...
03:31Don't tell me how to handle passengers.
03:32Because I've dealt with thousands of them.
03:34Okay, the correct response would be to acknowledge her concern and offer assistance.
03:38Hey, I don't need advice from some washed up flight attendant who never had the intelligence
03:42to become a pilot.
03:44You probably peaked in high school.
03:46I see.
03:47Like, I don't need this.
03:48None of you understand what real aviation expertise looks like.
03:52I should mention that I'm not just a senior flight attendant.
03:56I'm also the wife of this airline's CEO.
03:59My husband asked me to observe interviews to help identify toxic candidates.
04:04You're...
04:05You're what?
04:06Yeah, I've been recording this entire interview as part of our new hiring documentation policy.
04:11Every moment of your behavior has been captured.
04:15You can't...
04:16That's not legal!
04:18Actually, it's completely legal.
04:20You were informed about recording policies when you signed the interview consent forms.
04:24Hey, give me that!
04:25Oh, my clothes!
04:27Oh my gosh, you should clean this up right now!
04:29Hey, stop!
04:30Cleaning is beneath someone of my caliber.
04:32I mean...
04:33I mean, what I meant was...
04:35We heard exactly what you meant.
04:37You know what?
04:37You were all very dramatic.
04:39Did you know that?!
04:39Well, Bob, thank you for your time.
04:41I think we have everything we need.
04:43Excellent!
04:43So...
04:44When do I start?
04:45And also, what's my salary gonna be?
04:47And I assume you want me to begin training your other flight attendants immediately.
04:51I can also help redesign your safety procedures.
04:54I mean, what I demonstrated today was just the beginning.
04:56Yeah.
04:57I'm afraid I have some news for you, Bob.
05:00Want a signing bonus?
05:02Not exactly.
05:03You won't be getting this job.
05:05In fact, your behavior has been so unprofessional that I'm recommending you be banned from applying
05:10to any airline in our corporate network.
05:13That's impossible!
05:14I am clearly the most qualified candidate you've ever seen!
05:18Actually, that brings me to another point.
05:21Your pilot credentials are completely fake.
05:25What are you talking about?
05:27During your emergency lightning fiasco, I texted my husband.
05:32He has relationships with every major carrier.
05:35No airline has heard of you, and your pilot's license doesn't exist in any database.
05:39Oh!
05:42That's because I work for something very classified.
05:47Very classified operations.
05:49Very hush-hush-hush stuff.
05:52Also, I recognize your uniform.
05:53I bought the same one for my boyfriend's costume party last year.
05:57It's from PartyCity.com for $39.99.
06:00Okay, that is impossible.
06:01That is custom European design.
06:03There's still a side sticker on the back of your collar.
06:07You know what?
06:07Fine.
06:08You want the truth?
06:09Hmm?
06:10I was testing you!
06:11This was all an elaborate quality control experiment to see if you would hire someone
06:16unqualified.
06:17A quality control experiment, huh?
06:20Exactly!
06:21And you, you, failed the test.
06:25By not hiring someone with fake credentials who threw things and screamed at passengers?
06:32You clearly don't understand the complexity of what I was doing here.
06:35Bob, our airline values honesty, competence, and respect for colleagues above all else.
06:41You've demonstrated none of these qualities.
06:43Your deception about your background makes you unsuitable for any position within our company.
06:48I should also mention that this interview recording, it'll be used for our training programs as an example of what
06:53not to do in an interview.
06:55You can't do that!
06:57Thousands of airline employees will see your performance for years to come. You'll be a legendary example of interview failure.
07:04You know what, fine. But I'll post a negative review about your airline all over the internet.
07:09Hey, I have connections to the media.
07:11That's interesting, because impersonating a federal aviation professional is actually a very serious crime.
07:17Your fake pilot credentials and costume uniform could get you in real legal trouble.
07:23Legal trouble?
07:25The FAA takes pilot impersonation very seriously. Especially when it's done to deceive potential employers.
07:35This isn't over.
07:37Actually, it is.
07:45Well, that was...
07:47Unbelievable.
07:49This is going to make quite the training video.
07:52At least we know our screening process works. Eventually.
07:57I feel sorry for whatever airline he tries next.
08:00After today, I don't think there will be a next airline.
08:05You know what the scary part is?
08:06He actually believed he was qualified.
08:10That's what makes people like him so dangerous.
08:12They have no idea how incompetent they are.
08:14At least our passengers will never have to deal with him.
08:17Amen to that.
08:20$39.99 for a costume uniform?
08:23I gotta remember to tell my husband about that one.
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