00:00Did you get a cute-ass nose?
00:03Oh, you look just like your mommy.
00:06Glad you didn't get your daddy's nose.
00:08Oh, no, no, no, no, no. Mommy's sorry.
00:11Okay, you're getting fussy. All right, baby girl.
00:16Okay, let's...
00:19Excuse me, ma'am, but you need to stop doing what you're doing immediately.
00:23I'm sorry, what?
00:24This isn't the appropriate place or time for such activities.
00:27You'll need to stop right now.
00:29I don't understand. Why do I need to stop?
00:32My daughter is hungry and she needs to eat.
00:34This is first class.
00:36Our passengers expect a certain level of decorum and sophistication when they're traveling with us.
00:41What you're doing is inappropriate and it's making other passengers uncomfortable.
00:45I'm breastfeeding. It's legal. I'm covered. I'm not doing anything wrong.
00:50I'm being discreet and I'm not bothering anyone.
00:53You may think you're being discreet, but others are noticing.
00:56Some have already given me looks.
00:58Oh, looks. That must be serious. Should I apologize for having a child?
01:04You need to be considerate of the atmosphere we're trying to maintain.
01:08People pay a premium for peace and professionalism.
01:11Peace and professionalism. Don't include shaming mothers for feeding their babies.
01:17I know what's best for the cabin environment and you are definitely bothering other passengers, even if they're too polite
01:23to say anything directly to you.
01:26No one has said a word to me. Just you. You're projecting your discomfort onto everyone else.
01:32I'm simply enforcing our standards. If you don't respect that, perhaps first class wasn't the right place for you.
01:39Excuse me?
01:40You heard me. We have expectations up here. And certain behaviors aren't acceptable, no matter what excuses people give.
01:48Um, actually, you're not bothering me at all. In fact, I think it's wonderful to see a mother caring for
01:54her child.
01:55Sir, I appreciate your opinion, but you're just one passenger. I have a responsibility to everyone in this cabin.
02:02And that responsibility includes respecting people's rights. She's not breaking any rules and she's certainly not disturbing anyone until you
02:10made a scene.
02:11You're obviously just being a gentleman and you're too polite to complain, but I know you must be uncomfortable with
02:17this situation.
02:18All of our passengers deserve to travel in comfort.
02:21I can assure you that I'm genuinely not bothered by this at all. Please continue feeding your daughter. The baby's
02:26needs should come first.
02:27Thank you. I really mean it.
02:30Fine. You can finish this time, but you need to be done before the meal service begins.
02:35I don't want to see this behavior during our food service. Is that understood?
02:40Yes. I understand. I'll be finished before then.
02:45Good. I'm glad we have an understanding.
02:52How are you doing? Are you feeling better after that unpleasant interaction?
02:56I have to admit, what she said really upset me. She made me feel like I was doing something wrong.
03:02Even though I know I have every right to feed my baby.
03:05You know, you should just try to ignore her behavior.
03:08Some people are unhappy with their own lives or their jobs, and they take out their frustrations on others for
03:14no good reason.
03:15Thank you for saying that. It really means a lot to have someone supportive, especially since I'm traveling alone with
03:21the baby for the first time.
03:23Is this your first child?
03:24Yes, she's six months old. And this is our first flight together. I was already nervous about traveling with the
03:31baby, and the flight attendant's attitude made everything so much worse.
03:36You know, I have two children myself, though. They're all grown up now. God, I miss those early days when
03:42they were babies. You know, seeing you with your daughter brings back such wonderful memories.
03:46I can already tell I'm going to miss this phase when she gets older, despite how exhausting it can be
03:53right now. Every day she changes. It's just a little bit more that I can't deal with.
04:00Treasure these moments. Don't let anyone make you feel ashamed for being a good mother. What you're doing is the
04:07most natural thing in the world. And you should be proud of how well you're caring for your child.
04:12You're very kind. I wish more people understood that mothers are just trying to do their best for their children.
04:19Most people do understand. Unfortunately, there are always a few who think they know better than everyone else.
04:27I keep thinking about what I should have said to her. I hate that I just agree to her demands
04:33instead of standing up for myself.
04:34No, no. You handled it perfectly. You stayed calm, you protected your daughter, and you avoided escalating the situation. That
04:41takes real strength.
04:42I suppose you're right. I just don't want anyone to think that I'm being unreasonable or causing problems.
04:48Trust me. You're not the one causing problems here.
04:51I think she's finally getting drowsy. Maybe we both can get some rest before we land.
04:57Sounds like a perfect plan.
05:12I specifically told you not to be doing this when I returned for the food service.
05:16I'm so sorry, but she woke up hungry again, and I can't ignore a crying baby on a plane full
05:21of people. You understand, don't you?
05:23What I understand is that you were given clear instructions, and you chose to ignore them. That shows a lack
05:29of respect for my authority and for the other passengers around you.
05:34With all due respect, your instructions don't override my daughter's needs. She's an infant. She doesn't understand timing or service
05:42cards.
05:42And yet, somehow, every other parent on every other flight manages to show a bit more cooperation.
05:48I'm doing the best I can. You're treating me like I'm being difficult, and I'm not. I'm being a mom.
05:55Since you chose to disregard my specific instructions, you will not be receiving your meal until later, after everyone else
06:02has been served.
06:03Maybe that will help you remember to follow the rules next time.
06:07Wait, you're withholding food from me because I fed my baby?
06:10Why are you punishing her? She doesn't deserve this kind of treatment.
06:14Sir, I'm simply enforcing standards. This passenger chose to ignore a direct request. There are consequences for that.
06:22I can't believe we're still talking about this.
06:25Consequences for her not feeding her child?
06:27This isn't about the baby. It's about the cooperation and respect for cabin rules.
06:32No, it's about control. And you're trying to assert it in the most demeaning way possible.
06:37There's no rule that says a breastfeeding mother can't feed her child during meal service.
06:43I didn't ask for this. I just wanted to feed her quietly.
06:48Exactly. She wasn't asking for attention. You made it an issue.
06:52She's feeding her child discreetly, quietly, legally.
06:56You've done nothing but escalate, embarrass, and now punish her for it.
07:01That's no professionalism. That's harassment.
07:04With all due respect, sir, you're not a part of the crew. You don't know what it's like to maintain
07:10order in a cabin at 35,000 feet.
07:13I know exactly what it's like to maintain standards. And this, this isn't order. This is personal bias dressed up
07:21as airline policy.
07:22You don't have to do this. I can just...
07:24You don't have to shrink to make someone else comfortable. You've done nothing wrong.
07:28If you're that uncomfortable with how I'm handling it, feel free to file a complaint after landing.
07:34But right now, I'm in charge of this cabin and I've made my decision.
07:37And I'm telling you it's the wrong one. Completely out of line.
07:41I won't have passengers undermining me in front of others. If you continue interfering, I'll have to report this to
07:47the captain.
07:48This is so frustrating.
07:50It's okay. Don't worry.
07:52Sir, for the last time, I need you to mind your own business. This matter is between me and this
07:58passenger, not you.
07:59Actually, this absolutely is my business.
08:02What do you mean by that?
08:03I'm David Martinez, CEO of this airline. I make it a point to travel on our flights regularly to observe
08:10the quality of service firsthand.
08:12Oh, my God. There's been a misunderstanding, sir. I was just trying to maintain our standards. I didn't mean... I
08:20was just doing my job.
08:21What I've witnessed is not maintaining standards. It's harassment and discrimination against a mother who is simply caring for her
08:29child.
08:30But I was just following company policy. We have rules about these things.
08:34No, there is no company policy against breastfeeding. In fact, our airline strongly supports the rights of nursing mothers.
08:40We've had that policy in place for over five years.
08:44I must have been thinking of some other guideline. I really was just trying to ensure passenger comfort.
08:50You're terminated from your position with this airline, effective immediately upon landing.
08:54Your behavior is a liability to this company and completely unacceptable.
08:58You can't do this. I'll file a complaint about this decision. This is completely unfair and unreasonable.
09:04Well, you're welcome to file any complaint you choose. But no reasonable person or tribunal would side with someone who
09:10harassed a nursing mother.
09:12This airline has zero tolerance for discrimination of any kind.
09:16Ma'am, I'm deeply sorry that you had to experience this treatment on my airline.
09:20Jessica's behavior is in no way represents our company's values or the way we want our passengers to be treated.
09:28I...I don't know what to say. I never expected.
09:31As a gesture of goodwill, I'd like to offer you complimentary first-class travel for you and your daughter for
09:36the next two years.
09:37Along with priority boarding and any special accommodations you might need when traveling with your child.
09:43That's incredibly generous. I don't know how to thank you. I never expected such kindness from a complete stranger.
09:50You shouldn't have to thank me for treating you with basic human decency. That's the minimum you should expect from
09:55any airline.
09:57I want you to immediately bring this passenger the finest meal we have available in first class.
10:02And then I want you to leave both mother and baby completely alone for the remainder of this flight. Is
10:07that understood?
10:08Yes, sir.
10:10You should never have to apologize for being a good mother.
10:13My airline will always welcome families. And I'll make sure every member of our staff understands that.
10:18Thank you so much. You turned what was becoming a terrible experience into something I'll remember for all the right
10:26reasons.
10:27I'll enjoy the rest of your flight. Please don't hesitate to let me know if there's anything else you or
10:31your daughter needs.
10:35You hear that, baby? We got flight for two years. First class. We going to Paris. Mon chéri.
10:48First class.
10:49Today.
10:49Winter reference.
10:49First class.
10:49Alright, I do think this is...
10:50The sex club hues in a place.
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