00:02At 85, Marjorie Jones says navigating technology is like learning another language.
00:09I managed my life really well without computers.
00:15And I just don't seem to be able to switch on to the same wavelength as computers.
00:21Trouble is, she increasingly needs them to bank, pay bills and book appointments.
00:26I start getting nervous and I feel stupid because I don't understand.
00:33Luckily, her younger sister Wendy lives next door.
00:37When Marjorie had to apply online for aged care support, Wendy became her digital navigator.
00:44What if we get it wrong? We've had no training, we're just using our common sense.
00:48More than 65% of Australians over 75 struggle to access, afford or operate technology.
00:55The responsibility is falling on those closest to them to bridge the digital divide,
01:01whether that's family, friends or even nursing home staff.
01:04Some people don't have families, so this is a place that they can become part of a family, if you
01:08like,
01:09and ask the questions and contact me.
01:11This Brisbane retirement village introduced digital seminars as more residents reported falling for scams.
01:18I'm only just grabbing the little bits and pieces that I need, you know.
01:21I'm not going to go right into it because otherwise you'll be, you know, bamboozled for the rest of your
01:25life.
01:26And I ain't got much left.
01:29Best of all, the service is face to face.
01:31I like getting into technology now.
01:34But I, instead of reading about it, like people give you books or give you something to read.
01:39That's not me. I like to be shown.
01:41We have to acknowledge that things are moving increasingly to being digital first,
01:46but they can't be digital only because it actually does discriminate against older people.
01:51The problem is not just the person.
01:51We have to remember things.
01:52We've got people as people.
01:53We have to remember things.
01:53People know what we are doing and we have to remember things.
01:53You
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