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A smoother experience starts with using accurate information from the beginning. Instead of looking for shortcuts around account verification, users should create and maintain their own account through Remitly's official channels and make sure the information provided during registration matches their real details.
Here are seven practical areas to understand before using a Remitly account.
Start With Your Own Account
The first step is creating an account through the official Remitly website or mobile application. Personal information should be entered accurately and consistently.
Remitly's US agreement states that its personal service is intended for consumers using the service for themselves and that a customer should not create an account or submit a transaction on behalf of another person. The same agreement also states that only one active personal account may be maintained.
This makes accurate registration more useful than attempting to obtain an account that was created by somebody else.
Keep Your Registration Information Accurate
Small differences between registration information and identity documents can create unnecessary delays.
When a verification request appears, users may need to provide information or documentation that confirms their identity. Remitly explains that identity verification can involve government-issued identification and, depending on the situation and market, additional verification steps.
Before submitting information, check spelling, date of birth, address details, and other account information carefully.
Understand Identity Verification
Identity verification is a normal part of using regulated services. It is commonly referred to as Know Your Customer, or KYC.
Remitly describes KYC as a process used to confirm who a customer is and explains that verification can help protect system and customers from fraudulent activity.
Depending on the country and circumstances, verification may involve an identification document, a selfie, or other information. Users should complete these steps through the official Remitly service rather than sending sensitive documents to an unknown person.
Check Your Transfer Details Before Sending
Before confirming a transfer, review the recipient, destination, amount, payment method, delivery method, fees, and exchange-rate information shown by the service.
