00:03I was advised that there's a $50 charge for the loaner car.
00:12No, with this particular, you always, and this particular brand,
00:16and, you know, you go, if you buy a car from a particular BMW dealer,
00:20that's just part of, they give you a loaner car if it's in for legitimate service.
00:24And now they've changed their policy.
00:26Now they want $50 for the loaner car for a high-end BMW.
00:30I'm like, what?
00:31No, I'm not paying $50.
00:33So I got notified the part is in now.
00:36So now I got to bring the car back.
00:37They need it for maybe a day to fix the door.
00:40And I want a loaner car, but I'm not paying you 50 bucks for a loaner car.
00:45So here's my problem with, I got two problems.
00:48Well, you can take an Uber.
00:48Well, hang on a minute.
00:49Here's problem number one.
00:51When I bought that car, loaners were free.
00:54You can't change the rules on a customer midstream.
00:58If you want to start charging for loaners, no, you can't.
