00:00Preparing for the SAP MRC's Customer Engagement Certification?
00:03Here's how to get exam ready for C-C4H22, SAP's new 2026 format, with erpprep.com.
00:12C-C4H22, Associate Level, Scenario-Based Assessment, Passing Score 60%.
00:18You get 24 scenario simulations and 120 skill drills to practice with.
00:24This is your skill map.
00:25SAP expects you to master six skill areas for C-C4H22, from platform fundamentals and
00:32contact data management, through omni-channel channels and campaign execution, all the
00:37way to data inputs, integrations, and implementation configuration.
00:41Every drill and every scenario on erpprep is tagged to one of these areas, so you always
00:47know which part of the map you're standing on.
00:49In 2026, SAP exams became performance-based.
00:53S-Y-B-A tests real system tasks.
00:56S-B-A tests consultant judgment in realistic scenarios.
01:00C-C4H22 uses the S-B-A format.
01:04Y-E-R-P-Prep, Performance-Based Practice, a skill-by-skill readiness signal, independent
01:09and community-driven content, built for and around SAP learners, not a faceless vendor,
01:15and a money-back guarantee.
01:17You practice four ways.
01:18Micro-skill drills, 120 short, targeted sets on one competency at a time, so you can hammer
01:24a single weak domain.
01:25Unified scenario simulations, 24 connected business cases, tiered from foundation to
01:31core to advanced.
01:32The consultant thinking path.
01:34After every answer, the reasoning a working consultant would use, not just which option
01:39was right, but why the others were wrong.
01:41And tiered validation.
01:42Stuck on a question?
01:43You get a conceptual hint first, then a diagnostic insight, and only then the technical reference.
01:48You work it out instead of reading the answer.
01:51And all of it feeds one number per skill.
01:53Every attempt updates your readiness signal, area by area, so your weak domains are impossible
01:58to hide from.
01:59Green means locked in.
02:00Amber means one more pass.
02:02Red means go back to the drills.
02:04Your result history keeps the whole trend, so you can see whether you're actually improving
02:08or just repeating what you already know.
02:10It's a practice signal, never a pass guarantee.
02:13But it's the closest thing you'll get to knowing whether you're ready before you pay
02:16for the real exam.
02:18Now, C underscore C4H22 is a scenario-based assessment, which means the exam doesn't
02:24just ask what you know, it questions your judgment.
02:26So there's scenario role play.
02:28An AI character plays a client stakeholder and puts you in the conversation.
02:32You make a recommendation, and it pushes back.
02:34Asking why you ruled out the alternative.
02:37What happens to the dependency you skipped?
02:39How you defend that decision to the business?
02:41Every objective is scored on what you actually said, in your own words, and you get unlimited
02:46attempts on every scenario.
02:47That's the difference between having read the answer and being able to hold the room.
02:51The plan?
02:53Review the syllabus, study the learning journey, drill every topic, run full scenario simulations,
02:59and book the exam only when every skill shows green.
03:02Time for real MRC's customer engagement sample questions.
03:06Try to answer before the timer runs out.
03:09Question 1.
03:10Tarn Mora Textiles, a home linens brand in Ljubljana, is adopting SAP MRC's to run its
03:16marketing after years of sending the same weekly newsletter to Evrio.
03:19How should the marketing lead best describe the core purpose of SAP MRC's to her team?
03:24The full scenario and all options are on screen.
03:26Pause the video if you need more time.
03:33The correct answer is A.
03:35MRC's unifies customer data and orchestrates personalized engagement across email, web,
03:41and mobile, which is exactly the individualized cross-channel outcome she wants.
03:45The full reasoning is on screen.
03:47Question 2.
03:49Tarnstead Cosmetics in Tallinn is moving its subscriber list into SAP MRC's for the first
03:54time.
03:54What should the analyst configure so the import updates existing shoppers instead of creating
03:59duplicates?
03:59The full scenario and all options are on screen.
04:02Pause the video if you need more time.
04:09The correct answer is B.
04:11An external identifier as the match key lets the import recognize an existing contact and
04:16update it, preventing the duplicate's leadership fears.
04:19The full reasoning is on screen.
04:21Question 3.
04:22Tarnwick Bakery, a subscription pastry service in Porto, wants to email a specific group.
04:28Customers who live near its new southern pickup point and have oared.
04:31Which approach best gives Tarnwick an always current audience for this send?
04:35The full scenario and all options are on screen.
04:37Pause the video if you need more time.
04:44The correct answer is C.
04:46A criteria-based segment re-evaluates its rules against live data, so the group is always
04:51current without any manual rebuild.
04:53The full reasoning is on screen.
04:56Question 4.
04:57Tarnly Cycles in Bruges builds its emails by hand each week, and every designer copies last
05:02week's file and edits it.
05:04What should Tarnly use to keep branding consistent while varying each campaign's content?
05:08The full scenario and all options are on screen.
05:11Pause the video if you need more time.
05:18The correct answer is D.
05:20Templates lock the shared frame and styling yet leave defined blocks editable, giving consistency
05:25with percent flexibility.
05:26The full reasoning is on screen.
05:29Now the unified scenario.
05:31Elmora Textiles.
05:32Standing up SAP MRCs for personalized customer engagement.
05:36Pause to read the business context on screen.
05:39Question 1.
05:40Elmora's records hold the same shopper several times under slightly different spellings.
05:44As the import is set up, what best prevents duplicate contacts?
05:48The full scenario and all options are on screen.
05:50Pause the video if you need more time.
05:57The correct answer is A.
05:59A unique key lets the import recognize an existing contact and update it, which is how
06:04duplicates are prevented at load time.
06:06The full reasoning is on screen.
06:08Question 2.
06:09Elmora wants consistent branding across emails while still varying the content each sent.
06:14What should you recommend?
06:16The full scenario and all options are on screen.
06:18Pause the video if you need more time.
06:25The correct answer is C.
06:27A template locks the shared frame and styling, yet leaves defined blocks editable, giving consistency
06:32with percent flexibility.
06:34The full reasoning is on screen.
06:37Question 3.
06:38Elmora wants new subscribers greeted automatically the moment they sign up.
06:42Which approach fits?
06:43The full scenario and all options are on screen.
06:46Pause the video if you need more time.
06:53The correct answer is A.
06:54An automation reacts to the subscribe trigger and delivers the welcome without manual effort,
06:59matching the requirement.
07:00The full reasoning is on screen.
07:03Question 4.
07:04Leadership asks whether the emails drive sales, not just opens.
07:08Which focus answers that?
07:09The full scenario and all options are on screen.
07:12Pause the video if you need more time.
07:18The correct answer is C.
07:20Click-through and conversion show whether opens turn into action and revenue, which opens alone
07:25cannot.
07:26The full reasoning is on screen.
07:2815-plus years of SAP exam prep, 100,000 candidates prepared, and a 4.6 out of 5 learner rating,
07:36independent and community-driven.
07:38Full access.
07:39$54.80.
07:41One time.
07:42With 60 days of access.
07:43No subscription.
07:44No auto renewal.
07:45And the scenario roleplay bundle is $89.90, with 90 days of access.
07:52Start today at erpprep.com.
07:54Free sample links are in the description.
07:57Like and subscribe for more SAP certification prep.
08:00All the best.
