00:10you're late I'm very sorry sir I had a bit of trouble finding the building I
00:13don't care about your excuses man just game my pizza yes sir certainly that'll
00:17be 1095 1090 for a medium pizza why don't you just rob me why don't you come
00:24on man one two three four five six seven eight nine ten eleven what's wrong with
00:39there's real money in it yes yes sir it it it is all right you're looking for a tip
00:50well you ain't done great for me I'm sorry sir it's just us delivery drivers rely on tips to
00:56make a living mm-hmm that that that sounds like something that you need to fix on your own time
01:02sound to me like you need a better job because you're the one desperate for money you're the one
01:08that needs help I would sir but it's hard in this economy oh yeah and how is that my problem
01:15I got
01:16problems too but you don't see me out here asking folks for handouts yes sir I'm sorry sir I'm just
01:20I've just been really stressed recently I'm raising my daughter on my own and her school supplies just
01:26got really expensive take that to the next guy you drop the pizza off to I'm sure you'll give you
01:34a tip
01:34for that story my tip get a better job bless peace pizza cold and everything I'm making no sense
01:43hi ma'am did you order a pizza yeah yeah I did thank you so much of course that'll be
01:471095 great
01:52um here take this I overheard you saying that your daughter needed money for her school supplies and
01:59I recently lost my job but I believe a child's education is really important so I want her to
02:04have this for her studies wow ma'am I can't possibly accept this money oh please I'm happy to help
02:11a
02:11child in need you don't know what this means to me I don't know how I can repay you don't
02:18worry
02:19about repaying me I believe when you help others it comes back well you have a great day and thank
02:28you
02:28so much thanks one two three and all is all right and I hope but I hope but I hope
02:50that it's life one two three and all is all right
02:55And I hope, and I hope, and I hope that it's life
02:59One, two, three, and all is a ride
03:02And I hope, and I hope, and I hope
03:14Oh, hi. I don't believe I ordered a pizza.
03:19You didn't. I brought this as a gift.
03:21Well, like I said, that's really not necessary.
03:24It absolutely is. The day you tipped me, I was completely broke.
03:28I couldn't buy supplies for my daughter, or even food.
03:32Well, I'm happy to hear I could help.
03:35And I remember you saying you lost your job.
03:38I know how that feels. Maybe pizza would help?
03:42Oh, thank you. It really is good pizza.
03:47Also, I want to offer you a job.
03:51Not only did I get those supplies, but I was promoted to general manager for my exceptional customer service.
03:58And I know you lost your job, and this is my way of repaying your generosity.
04:05I don't believe it. Thank you. No one's ever been so kind to me.
04:10Before your tip, no one had ever been that nice to me.
04:13But, as someone said, when you're kind to others, they're kind to you in return.
04:19Oh, and my daughter wanted me to give you this.
04:24Aw, thank you.
04:26The address of the shop is in the back.
04:29Will I see you Monday?
04:31Absolutely. Thank you so much.
04:33It's my pleasure.
04:55Hello, ma'am. I have your grocery delivery.
04:57Oh, don't call me ma'am. How do I look?
05:00Uh, it's just short for madam.
05:01I know, ma'am. Don't send notes.
05:05Look, I didn't mean to offend you.
05:07Where could I put your groceries?
05:10Uh, normally the kitchen is good, but just sit in here on the bench, please.
05:15Careful.
05:17Okay, I'm gonna get the rest from my car.
05:19No, you wait right here.
05:20I just, I want to look through them and make sure everybody is secure.
05:22Every time I order, things are working.
05:25Oh, boy.
05:25Here, no problem. I, I double checked it back at the store, so I can assure you everything's in there.
05:30Huh.
05:31You didn't take something.
05:33Uh, look, you can look through it. I can go get this.
05:36No, no. You wait right here.
05:38Do I look like I was born yesterday?
05:40You could take a joy ride in your car and take all my groceries with you.
05:44No, I, I would never do that. I'm just trying to make it time.
05:47I have other deliveries that I don't want any food to get for.
05:51Are, are you saying my, my food is spoiled?
05:54No, of course not.
05:56I just want to make sure I get all my deliveries done in time.
06:00The, this doesn't really feel like the pound that I, that I asked for.
06:05Did you eat some of them?
06:07No, you, the package is still sealed. You still see the tape on it.
06:10Do not talk back to the customer. It's rude, but typical, I guess.
06:16You could go get the rest of my groceries, but be inconspicuous.
06:19My neighbors get very nervous when strange people are around the neighborhood.
06:26You do not deliver groceries to your neighbor before. They didn't seem to have a problem with me.
06:31Well, they're nice people who just turn their heads when questionable people pop up, so.
06:37Okay, um, that's fine. I'll speak back.
06:40I thought you were in a hurry to make the other deliveries.
06:43You, seem like you're really taking your time.
06:46Well, you asked me to be careful, so I'm just doing just that.
06:49You know, you remind me of a professor I had at college.
06:52She used to always make me wait by her desk while she checked for work.
06:56You, you went to college. Uh, diversity quota, I imagine.
07:01No, I got to college because of my good grades and my family.
07:05They believed in me and supported me, and that's how I got there.
07:08And now you deliver groceries for a living.
07:12They must be very proud.
07:14It's just something I'm doing while I'm getting my master's degree.
07:16Studying international economics doesn't pay all the bills at the moment.
07:20Guess it's all here. You can go now.
07:22Um, if everything's okay, would, do you mind giving me a positive review?
07:27It would really help me get more deliveries if my ratings are high.
07:30All you have to do is hit the five-star button on your phone and help me out a lot,
07:33and I'd appreciate it.
07:35No, can't do that.
07:38Why not? You said everything was fine and all your groceries were here.
07:40Oh yeah, the groceries were fine, but your appearance is unprofessional and intimidating.
07:49And those basketball shoes there, that's so inappropriate.
07:53I don't know if you're delivering my groceries or trying to break into my house.
07:57I always try to be professional, ma'am. I don't need a suit to deliver groceries.
08:04You need to get off my property and stop looking for handouts.
08:07And just so you know, I'm going to tell all my neighbors not to buy from your establishment ever again.
08:14Okay, okay, will you just not leave me a review?
08:17Oh, leaving me nothing would be more than a one-star review that will hurt my delivery process.
08:22Yeah, I'm sure the money you're making is not going to word school.
08:26Okay, have a good day.
08:29You too.
08:33Hey, I was just about to start dinner. How was your day?
08:37Oh, the usual. Can I help you with these?
08:40Yeah.
08:41Okay, and I've got a question to ask.
08:45Sure.
08:46I would love to throw a dinner party for a few of the colleagues from work.
08:51It'd be in a couple days.
08:53Of course. I love hosting and I want to support your work.
08:57So I will plan a meal, find a good Marlowe. It'll be great.
09:02Good.
09:03Yeah.
09:03Good.
09:05Good.
09:12Hey.
09:13Hey, Tom. I didn't know you lived here. Am I the first one?
09:16You are. You're always prompt, you know, unlike the other colleagues right now.
09:21So, I can't believe that you haven't been here before.
09:25I mean, we've talked about it how many times?
09:27Yeah.
09:28Really. It's been a long time.
09:30Just a minute.
09:32This is Joe.
09:33He's been doing some contract work for us lately. I'm hoping to push him up to full time.
09:39He gets his masters pretty soon and he's going to be an excellent part of our business development team.
09:47We met, actually.
09:50Really? When?
09:51He delivered our groceries the other day. I didn't know you were friends.
09:59Yeah. I worked part time between the organization and school and I guess you didn't realize I wasn't just a
10:04delivery driver.
10:05Well, I hope you made a good impression.
10:10It wasn't the best, Tom.
10:12I'm sorry, Tom. I didn't know he was important for my business.
10:16It doesn't matter if he's important for my business or not.
10:21It doesn't matter what a person does. You respect them no matter what their job is.
10:26You need some time by yourself. Don't wait up.
10:32Hold yourgehen.
10:34Hold your breath until you leave.
10:37Hold your breath.
10:38We need some time.
