00:00I just was wondering if the kitchen has anything it was going to throw out.
00:04You know, just anything.
00:06And some water, if that's alright.
00:08Do not worry about the leftovers.
00:10I really don't want to put anyone out.
00:13You are not putting anyone out.
00:15Are you sure?
00:17I can, um...
00:21Everyone deserves a good meal.
00:23We have a daily special.
00:25A hearty chicken soup.
00:26Let me bring you that with some bread and butter.
00:29And a cup of coffee.
00:31Are you sure?
00:32I'm sure.
00:34Thank you. Really.
00:36My name's Michael, by the way.
00:38Tammy. Nice to meet you.
00:40It's nice to be met.
00:42I'll be back in a few minutes.
00:49One special.
00:50Soup, bread, butter, coffee.
00:53For the corner?
00:55Yeah.
00:55Got it.
00:59Tell him it's a big bowl today.
01:01Thanks, Derek.
01:06Tammy.
01:08Yeah?
01:09What is happening at that table?
01:11I took an order.
01:13Whose order?
01:14His.
01:15His.
01:16His.
01:16Okay.
01:20Walk me through this.
01:22He asked for leftovers.
01:25Leftovers?
01:27Whatever the kitchen was going to throw out.
01:31He asked nicely.
01:33I told him we had a special, and I offered him a bowl.
01:37You offered?
01:38Yes.
01:40On the house?
01:41Yes.
01:42And if that's a problem, I'll cover it myself.
01:45No, that is not the problem.
01:49You just set a precedent.
01:51I gave one person a bowl of soup.
01:54That is what a precedent is.
01:56Lisa.
01:57If word gets out, there is a line out that door by Thursday.
02:00There's not going to be a line.
02:02This is a restaurant.
02:04It is not a soup kitchen.
02:05The distinction matters.
02:07He's not done anything wrong.
02:09The point is he is sitting in our dining room.
02:16Hi.
02:18Sorry, I couldn't help but overhear, and, um, look, I don't want to cause any trouble.
02:23You're not causing any trouble.
02:25Please, sit down.
02:27Is it all right?
02:29I...
02:29I think it's time for you to go.
02:30Lisa.
02:32Sir?
02:34I am sorry.
02:35It is time.
02:37Thank you, Taney.
02:39My goalie.
02:39It's...it's okay.
02:41Um, could I use the restroom before I go?
02:44Of course.
02:45Of course.
02:50You did not have to do that.
02:52Refocus.
02:53Paying customers.
02:54This is closed.
02:56He paid in dignity.
02:58He asked for leftovers, and thanked me, like I handed him something real.
03:04Dignity does not keep the lights on.
03:06Neither does treating him like that.
03:09Tammy.
03:10There is something to be said for community.
03:13For what it would feel like to be in his position.
03:19Kindness does not pay the bills.
03:22Kindness is why we eat in rooms instead of caves.
03:24This conversation is over.
03:37Sir.
03:38Sir.
03:39Thought I made myself clear.
03:41No, you did.
03:42I'm sorry.
03:42I'm leaving.
03:43No, using the restroom is one thing.
03:46Lingering is another.
03:48Oh, no, no.
03:49I'm not lingering.
03:50I'm...
03:50Do not get clever with me.
03:52Lisa.
03:53Enough.
03:54Excuse me?
03:55He is leaving.
03:57He was leaving.
03:59Tammy.
04:00Let him go.
04:02Then let him go without your commentary.
04:06This is the last straw.
04:08Lisa.
04:08You directly disobeyed a managerial instruction.
04:11I told a man he could use the bathroom on the way out.
04:16You undercut me in front of a guest.
04:19You treated him like he was not a guest.
04:23Today is your last day.
04:25Please, don't do that.
04:26I'm sorry?
04:27No, do not fire over this.
04:29It's not worth what is happening.
04:31Your opinion is not relevant here.
04:34I understand.
04:35If you do not leave immediately, I will call security.
04:41You did the right thing.
04:45Michael.
04:48Tammy.
04:51I'm sorry.
04:53It's fine.
04:55I'd do it again.
04:57I know you would.
05:11Tammy.
05:13That man from earlier, is he how it is.
05:17He is?
05:18Yeah.
05:18He looks completely different.
05:21Different how?
05:22Just look.
05:30Excuse me.
05:31I'd like to speak to the manager.
05:34She's here.
05:35She's here.
05:36Oh.
05:37Yeah.
05:39Me.
05:40You think shaving changes anything?
05:43No.
05:45You're still not welcome here.
05:48May I tell you who I am?
05:51You may leave.
05:53Oh.
05:53Well, my name is Michael.
05:55I heard you the first time.
05:57Right.
05:58I'm also the CEO of this company.
06:02Excuse me?
06:04Well, I was not entirely honest earlier about my situation.
06:07I owe Tammy an apology for that, and don't worry.
06:11I'll give her one.
06:12I do not owe you one.
06:14Prove it.
06:16Happy to.
06:19Anyone can hand me a card.
06:22The promotional event next Tuesday is unannounced.
06:26The recipe for the signature soup has cream added at the second heating, not the first.
06:31The office safe combination is 7-14-22.
06:34I can call the regional manager.
06:36I can pull out our quarterly reports.
06:40You don't have to.
06:44But, but, why?
06:47Why what?
06:49Why come in like that?
06:51The clothes, the corner table, the leftovers.
06:54Why any of it?
06:55Before, I was homeless once.
06:57I know exactly what it is to stand outside a restaurant like this one and look through the glass and
07:02feel invisible.
07:03I did not.
07:04I'm not finished.
07:05I built this company with a specific promise to myself.
07:09That the people inside my restaurants would never make someone feel that way.
07:14Today, I came to see whether that promise was being kept.
07:17I was protecting the business.
07:19You were protecting a feeling.
07:21I was thinking about precedent.
07:23There is a precedent for kindness.
07:25It's called being kind.
07:27I didn't realize who you were.
07:30Yeah, and this is exactly the problem.
07:33It's not about realizing.
07:35Then what is this about?
07:37It's about embodying values that were supposed to be non-negotiable in every location that carries this company's name.
07:43I can do that.
07:45You've shown me today that you cannot.
07:48I'm letting you go.
07:50You cannot be serious.
07:52I am.
07:53I'm very serious.
07:54I run the best numbers in the damn district.
07:56Yeah, okay, well, numbers are the minimum.
07:59They're not the job.
08:01Michael.
08:02No.
08:02You can leave now.
08:03Your prejudice is not welcome in my restaurant.
08:06I'm saying this without cruelty and without satisfaction.
08:10I just mean it.
08:14Tammy.
08:15Yes?
08:16What you did today, choosing kindness when it was inconvenient, holding to it when it cost you something,
08:24that is exactly the kind of leadership this company is supposed to run on.
08:28I just brought you soup.
08:30No, you did more than that.
08:33I did?
08:34Of course.
08:35Tell you what, how would you feel about taking over as manager?
08:39Me?
08:40You.
08:42I've never ran a floor.
08:44We will provide full training, full support.
08:47The part I cannot train is how to treat people.
08:50And, well, that part, you've already shown me.
08:53And, yes.
08:56Good.
08:56Love to hear it.
09:00I am going to need a good kitchen behind me.
09:04She's already got one.
09:06Okay, then.
09:08Here is what I want this place to become.
09:10Here is what I want this place to become.
