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新闻报报看 | Airbnb宣布,从11月20日起,房东不可以再要求房客做那些“通常由清洁人员负责”的家务。(主播:颜江瀚、罗美伶)
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00:04Many people choose to stay in guesthouses when traveling abroad.
00:09Staying in a guesthouse has its advantages.
00:12However, there is one problem before checking out.
00:14I wonder if anyone has had this experience?
00:16You'll be asked to wash the dishes before checking out.
00:19Changing bed sheets, throwing away trash, and all sorts of other things.
00:23If you've ever experienced something like that...
00:26I'm about to tell you that this kind of thing might become history in the future.
00:29Especially if you book these guesthouses through ABMB
00:36Because ABMB officially announced that starting from November 20th...
00:40Landlords are no longer allowed to ask tenants to do things that are usually done by cleaning staff.
00:46They've taken over the housework.
00:47The words on the paper were written very clearly in black and white.
00:50They prohibited changing bed sheets.
00:53Take the trash out of the guesthouse while washing dishes and put the dishes away properly.
00:58Simply put, it's those things you paid for.
01:01This was supposed to be a cleaning job.
01:03You don't need to do it anymore.
01:05This new rule applies to all bookings made on or after November 20th.
01:11Order
01:12That's actually the biggest complaint the tenants have had for years.
01:16Many people will ask, "Didn't we already ask and pay the cleaning fee?"
01:20Then why bother cleaning it yourself?
01:23A Reddit user complained that he paid $255 in cleaning fees.
01:28The equivalent in currency is approximately RM1000.
01:30But the landlord still made a list.
01:33He was asked to remove all the bed sheets before checking out.
01:36Throw all the towels into the bathtub
01:39You also need to take all the trash out of the house.
01:42Some people were also asked to do laundry.
01:44But the thought of having to rush to do housework on the morning of check-out...
01:48I decided to cancel my Airbnb reservation and book a hotel instead.
01:51Airbnb itself actually admits that...
01:54Old house rules were confusing, cumbersome, and difficult to follow.
01:59Therefore, a new design is required this time.
02:01Ensure that the landlord's demands remain within a reasonable range.
02:05Does that mean tenants won't have to do anything anymore?
02:08You can just pat your bottom and leave.
02:09That's not how it works.
02:11Under their new policies
02:13Landlords can choose from seven standard housing codes.
02:19Then add other reasonable requirements.
02:21Like putting used dishes into the sink
02:26These are small things that can be done in a few minutes.
02:28It's still possible to make a request.
02:29Where is that boundary?
02:31Airbnb has said
02:32Anything that requires a lot of effort or time
02:35Or the things that are usually done by cleaning staff.
02:39You can't ask customers or tenants to do it.
02:42What else?
02:43There are also special exemptions.
02:45For example, the local area is experiencing drought.
02:46Implement water restrictions
02:48What about the landlord?
02:49You can ask the tenant to shorten their shower time.
02:52What if the landlord doesn't listen?
02:54They continued to make a bunch of outrageous demands.
02:56What should we do?
02:57This time, Airbnb also changed its enforcement mechanism in one fell swoop.
03:01Firstly, the house rules will be available on the booking page later.
03:05Itinerary page
03:06Also in the check-in reminder
03:08Mark it in a more conspicuous way
03:11The tenant will not arrive after check-out.
03:13Only then did I realize
03:14Oh, there was this one too.
03:16The second one is...
03:17Landlords are no longer allowed to arbitrarily charge tenants additional penalties.
03:21third
03:21If the landlord's requirements do not comply with the new policy
03:25The system will automatically mark reminders.
03:27The landlord can appeal if he/she disagrees.
03:29Tenants can also report
03:31As for requiring tenants to sign a contract
03:33From now on, it will only be limited to legal provisions.
03:36In rare cases, such as requests from residents' associations, etc.
03:39In other words
03:40The landlord can still set rules.
03:42However, the rules must be reasonable.
03:43We can no longer use fines to scare people.
03:47When was this new regulation introduced?
03:49It just so happened that it coincided with a major controversy surrounding TikTok.
03:53Speaking of Georgia, USA
03:55There was a landlord couple
03:57Call them Casey and Jon
03:58They uploaded multiple videos.
04:00What to film?
04:01After the tenant checks out
04:03They went to check the condition of the house.
04:04And in one of the viral videos...
04:07The two accused the tenant of disrespecting the house rules.
04:11What is the reason?
04:12What is being disrespected?
04:13They said, "Look."
04:14The TV remote was not put back in its original position.
04:17Once this video was released...
04:19Netizens around the world were outraged
04:21The couple was criticized for being both high-pressure and unhealthy.
04:24A whole bunch of internet celebrities
04:25They even made funny short films to satirize these kinds of abnormal landlords.
04:29The couple responded afterwards.
04:31Their content has been misunderstood.
04:33good
04:33Regardless of whether there is a misunderstanding
04:35What about this incident?
04:36At least we see one thing
04:38It's that tug-of-war line between the Airbnb host and the guesthouse owner.
04:42There must be a reasonable line.
04:45When Airbnb's new policy officially came into effect.

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