00:00So last week I ordered a media investigation into an incident involving
00:03our bus fare enforcement teams, the Eagle teams, and a customer in Brooklyn. I was
00:09not happy that leadership of the MTA and even New York City Transit didn't even
00:16hear about that episode until more than a week afterwards. It now appears that
00:21there is another episode where that failure to timely report is even more
00:27extreme. The incident that's come to attention is now several months old and
00:34it didn't come up. You know, it didn't come up and I'm concerned about this pattern.
00:43I'm not willing to keep our teams active in the field until I know that all
00:48protocols are being followed with respect to both the customer interactions, how
00:53they're conducted, but also with respect to the reporting and investigation of
00:58incidents, which is going to happen and they need to be timely reported so they
01:02can be timely investigated. So as a result, I'm ordering an immediate safety stand
01:08down until these investigations conclude.
