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00:30Please clarify whether there is water or not.
00:32Who will compensate for the second car if it breaks down?
00:35Today, Internal Trade Minister Amijan gave half of the answers in Parliament.
00:39case
00:39Two soft oil companies have reportedly started paying out compensation.
00:44However, the minister emphasized that this money was called bona fide compensation.
00:48The English term is goodwill payment.
00:50To put it bluntly, I'm giving you money.
00:52But that doesn't mean I admit I was wrong.
00:54This is what the minister said.
00:56Those two companies said the same thing.
00:58This means that at this stage, it does not mean we admit any wrongdoing.
01:02This does not mean that you will bear any legal responsibility.
01:05Okay, so who will get the compensation?
01:07Not everyone who complains about a broken car gets a share.
01:10A complete complaint must have been submitted.
01:13The car owner also attached valid documents
01:15Furthermore, one must also meet the conditions set by the company.
01:18Does that gasoline contain water?
01:21The laboratory provided the first batch of answers.
01:23The preliminary report submitted by the Chemistry Bureau on October 29th
01:27Tested 43 points
01:29All 95 samples had a moisture content of less than 0.05%.
01:34It means that the instruments from the first country can detect it.
01:36Minimum amount that can be reported
01:38In other words, moisture cannot be detected at this time.
01:41However, it needs to be made clear
01:43A total of 262 samples were drawn nationwide.
01:46So far, only 43 points have been tested.
01:48The remaining 219 have not yet been verified.
01:50Still waiting for the full report to be released
01:53So it's absolutely certain that there's no water here.
01:56That's not 100%
01:58This is just the first batch of statements.
01:59What was the minister's statement?
02:02Water testing is currently the priority.
02:03Since the water test results are negative
02:05Next, we need to check for any other foreign objects.
02:09And the gasoline formula from that period.
02:12Is there some problem?
02:13So where exactly does the problem lie?
02:16The minister gave a crucial direction.
02:18Not the entire supply chain
02:20Rather, the problem stemmed from supply issues during a specific period.
02:22His statement is
02:24The main complaints are...
02:25Concentrated in Kedah and Penang
02:27It looks like a certain period of time.
02:29The situation at certain guerrilla sites
02:31Not all guerrilla warfare across the country has been affected.
02:33But what about the government?
02:34I dare not treat it as an isolated incident.
02:37After all, the sample came from eight states.
02:39Eight guerrilla brands
02:40There were also three oil depots that pumped the oil back.
02:42This brings up a question that many viewers have wanted to ask.
02:45If it's just a specific period
02:47Who spilled that batch of oil?
02:49When did it fall and where did it flow to?
02:52None of the ministers provided an answer today.
02:55What about the two companies themselves?
02:57The samples were also sent to the laboratory.
02:58Including sending it overseas for testing
03:01It seems like it's them themselves.
03:02I really want to figure it out.
03:03Is the problem actually with myself?
03:06So what's next?
03:07Let's get more practical.
03:09If your car is really broken
03:11Then what
03:12They couldn't agree on compensation.
03:14what to do
03:15The minister gave three options.
03:16He said first
03:17Alternatively, you can go directly to the Ministry of Domestic Trade.
03:20File a formal complaint
03:21second
03:22You can file a civil lawsuit directly.
03:24third
03:24You can bring the case to the consumer.
03:27Director's Arbitration Tribunal
03:29That is TTPM
03:30What about this arbitration tribunal?
03:31The audience should remember
03:31It is specifically designed to handle consumer disputes.
03:33Low fees
03:34The program is simple
03:35No need to hire a top lawyer
03:36You can also go
03:37However, I want to remind everyone of one thing.
03:39Going to arbitration
03:40Whether it's going to court or not
03:41What do you have in your hands?
03:42Evidence is required.
03:43Repair order
03:44The receipt for the fuel.
03:45Complaint records
03:46Anyway, these documents
03:48Not one can be missing
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