00:09the voucher details were a bit ambiguous it stated that airport pickup service was not included
00:15but when i entered the information i was instructed to enter a pickup address as if it were included
00:21so when i asked where we were supposed to meet they finally told me to meet at pillar six
00:27however when i asked what time we should meet they didn't give a clear answer later they contacted me
00:35via whatsapp asking me to let them know when i arrived at the airport which made me understand
00:40why they did that i had booked for two people but the airport staff seemed to think there was only
00:47one
00:47which caused some confusion but it was resolved well everything from flight check into immigration
00:53and the security scan was handled in one go it took about 10 minutes from arriving at the airport
00:59to the gate i will definitely use this service again next time i initially contacted them via whatsapp
01:07using the number listed on the voucher but received no reply however i received a call from a different
01:14number on the day of the trip the driver arrived less than five minutes after i got to the meeting
01:20point he was incredibly kind he pointed out tourist attractions along the way to the hotel and even
01:27apologized when he honked his horn to avoid a motorbike thank you so much upon arrival head towards
01:35pillar number 11 not towards the person holding up a sign with your name on it this was written in
01:41the
01:41voucher after reading it thoroughly my voucher didn't have a pickup time so i proceeded feeling anxious
01:49once you reach the pillar everything goes smoothly it's about 2.5 times more expensive than grab
01:56but i think it's a good option for beginners i used this service last year and had a good experience
02:03so i am using it again it took about an hour to get out of the airport but there were
02:08no problems
02:09the staff member that day spoke a little japanese and was very friendly the driver was also kind and
02:16backed up to the front of the hotel which is located on a narrow street the fast track immigration
02:23process was fantastic someone will contact you via whatsapp the day before and then meet you at the
02:29airport at a designated location after verifying your identity you'll proceed through customs and
02:36security it only takes about 10 minutes in total i departed from vietnam on thursday during the day
02:43and i was surprised by how incredibly crowded it was i bought some things upon arrival and thankfully
02:50i bought some more upon departure i must say it felt so good to just bypass the crowds and get
02:57through
02:57quickly there were staff waiting outside the airport to verify my identity and destination then they
03:04arranged for a vehicle to arrive the driver spoke english was polite and courteous and of high quality
03:11it was a safe and reassuring experience i was worried about whether i'd be able to use grab properly
03:18once i arrived so i made a reservation the day before immigration took a while but i was relieved to
03:25see the grab as soon as i got out thank you the cars are all working great you're never worried
03:34about not
03:34finding your car even if you go to the wrong waiting area someone will come to find you customer service
03:41replies very quickly i was worried about the time of my reservation and the time it was scheduled
03:48so i inquired by email and they replied quickly which put my mind at ease when i went to the
03:54pickup location
03:56it's quite convenient and the waiting time isn't long although it's a bit more expensive than ordering grab
04:03grab yourself it's more convenient and offers personalized service
