Those who apply the Theory Of Constraints can sometimes confuse the capacity constraint of the organisation (the bottleneck) and punctual or chronic problems.
Many companies that implement the Theory Of Constraints (TOC) feel that their constraint is frequently moving from one workstation to another. They think they have a "wandering bottleneck".
From our experience at Marris Consulting, it is very rare to have a true wandering bottleneck. It is often only a succession of operational problems. These problems must be solved but they should not be dealt with as a bottleneck is dealt with. As we know from the bestseller "The Goal", and more widely from the Theory Of Constraints principles, the 5 Focusing Steps must be applied to the system constraint. But this is not the correct approach to operational problem solving.
Reminder: the bottleneck is the resource that has, on average, a capacity equal to or less than the demand placed upon it.
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