- 3 months ago
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00:24Good morning, Captain Peacock.
00:278.58.
00:29As departmental head of ladies ready-mades, I hardly think it necessary for me to clock
00:34in like a char.
00:36I'm not asking you to do anything that I have not done myself, Mrs. Slocum.
00:40Captain Peacock, 8.31.
00:44And what has happened to Miss Browns?
00:46She isn't late.
00:47She's powdering her nose.
00:49She ought to sign in first.
00:50It was very urgent that she powdered it when she did.
00:54And I gave her permission so to do.
01:00Good morning, Daphne.
01:02Good morning, Captain Peacock.
01:058.59 and 10.
01:0810 seconds.
01:10Yes.
01:11I would have been here at 8.58, but I caught my handbag in the lift.
01:16Handbag?
01:17Well, it's Miss Browns, actually.
01:18She left it on the stairs.
01:20She must have been in rather a hurry.
01:22Besides, I wouldn't be seen dead with imitation crocodile.
01:25Not with these shoes, anyway.
01:28Good morning, Mr. Granger.
01:30Oh, good morning, Mr. Humphrey.
01:31My word, we have got nice rosy cheeks this morning.
01:34Yes, I walked through the park in order to give my toast crust to the ducks.
01:38My wife doesn't like me to leave them, but these new teeth of mine are a little too much for
01:44them.
01:44You know, even the ducks have to wait until they go soggy.
01:50They'll probably be all right when you've run them in a bit.
01:55That was a near thing.
01:57Not quite near enough, Mr. Lucas.
01:59It is one minute past nine.
02:01Oh, dear.
02:02Have all the customers gone?
02:04There's not a point, Mr. Lucas.
02:06You are expected here at nine o'clock, not one minute after.
02:10Oh, well, Captain, I was here.
02:11I was outside at five minutes to nine, but just as I was coming in,
02:13a man was crossing the road and he got knocked down.
02:16A tall, military-looking man he was.
02:17Oh, dearie me, I thought.
02:18It's Captain Peacock.
02:19He was early, like me, and he's got knocked down crossing the road.
02:23My heart was in my mouth, sir.
02:25I thought to myself, not Captain Peacock,
02:27not struck down at the height of his career.
02:29Stand back, I said.
02:30I'll give my blood for Captain Peacock.
02:33Anyway, by the time I'd fought my way through the crowd,
02:35found out it wasn't you but some dirty old tramp,
02:36and then got back here and it was one minute after.
02:40Oh, just a minute, sir.
02:41What is it?
02:42A small insect has cracked out of your carnation
02:44and crouched on your collar.
02:47Deal with it, Lucas.
02:48Certainly, sir.
02:52There you are. It's dead.
02:57Was there anything else, sir?
02:59Yes.
03:00Get me a 15 and a half collar from stock
03:02and then present yourself to Mr Rumble's office
03:05at 9.15 with your sales book.
03:07Yes, sir. Certainly, sir.
03:10Sorry I'm late, Captain Peacock.
03:12That's all right, Miss Brown.
03:13Oh, it's all right for her, is it?
03:15She has been powdering her nose.
03:16Well, why is it so shiny, then?
03:22To your counter, Mr Lucas.
03:23Sir.
03:24Take your coat.
03:29Did you have a nice little chat?
03:31He said I've got a report to Rumble
03:32at 9.15 with my sales book.
03:34What does that mean?
03:35Well, in the terms of the Almighty's grand plan
03:37for the universe, very little.
03:39But as far as you're concerned,
03:41it probably means you'll be at the labour exchange
03:42at half past nine.
03:45I was struggling with this for ten minutes yesterday
03:47and in front of a customer, too.
03:50Mine's just as bad.
03:51It's this damp weather.
03:52It's always the same.
03:53I'd better give it a bit of encouragement.
03:57Are they all there, do you think?
03:58Well, they should be, Mr Rumble.
03:59It's nearly five past nine.
04:01Right, and I'll go and have a word.
04:07Is Captain Peacock there?
04:08He's just arrived, sir.
04:09He's just putting his collar on.
04:10What?
04:15He expects you to get dressed
04:16before you arrive at Grace Brothers, Captain Peacock.
04:19I do not expect to find you unattired
04:22at five past nine.
04:23I can explain, sir.
04:25I don't want to hear any excuses.
04:26I want to have a word
04:27with all the members of your department.
04:29Of course, of course.
04:30Mr Granger, would you step this way, please,
04:32if you're free?
04:33Yes, I am free, Captain Peacock.
04:36Mr Humphreys, Mr Lucas.
04:37Free, Captain Peacock.
04:39Oh, very free, Captain Peacock.
04:40Step this way.
04:41Mrs Slocum, Miss Bramse, one moment, please.
04:45Miss Bramse?
04:47Before we go any further, Mr Rumble,
04:49Miss Bramse and I would like to complain
04:51about the state of our drawers.
04:54They're a...
04:55What is it, Miss Grace?
04:58You're what, Mrs Slocum?
04:59Our drawers.
05:00They're sticky.
05:01It's all the same in damp weather.
05:04Really?
05:05Miss Bramse could hardly shift hers at all, just now.
05:09No wonder she was late.
05:12They sent up a man who put beeswax on them,
05:15but that made me worse.
05:17I'm not surprised.
05:18I think they need sandpapering.
05:21Would that help, do you think, Peacock?
05:23Well, you see, I puff French chalk on mine,
05:26and they're a smoother silk.
05:29Perhaps you could puff some French chalk over Mrs Slocum's.
05:34Would that solve your problem, Mrs Slocum?
05:36They ought to be changed.
05:38I've had them ever since I've been here.
05:41Perhaps we could look into it some other time, Mrs Slocum.
05:44Mr Rumble has matters of a much more pressing nature to discuss.
05:48They're very pressing, as far as I'm concerned.
05:51Perhaps Mr Rumble would like to have a go and see how far he gets.
05:55I think we should consider the matter closed for the moment, Mrs Slocum.
05:58Now, I have been deeply distressed to learn of the slump in our sales
06:02over the past four weeks, which I'm sure you've all observed.
06:05Yes, I have observed it.
06:06Haven't you, Mr Granger?
06:08Oh, a very definite slump, I would say.
06:10Had you observed it, Mr Humphrey?
06:11Oh, I've observed it, Mr Granger.
06:13You observed it too, didn't you?
06:14Oh, yes, I have observed it.
06:16I had observed it, Mr Humphrey, yes.
06:18Oh, yes.
06:19If you remember rightly, I mentioned it to you last Tuesday.
06:21Yes, and I mentioned it to you, Captain Peacock.
06:24That's right.
06:25That's what caused me to discuss it with you, sir.
06:29I think that's what first alerted me to the crisis in the first place.
06:33Now, the thing is, I don't want to put too fine a point upon it.
06:37Why?
06:39Ah.
06:41Have you any theories to advance, Mr Granger?
06:43After all, you've been with us longer than most.
06:45Well, from a very considerable experience in the trade,
06:50I would say that these things come and go.
06:53That's very true, of course.
06:54And very profound.
06:56What about you, Mr Humphrey?
06:59As departmental head of the ladies' section,
07:01I think I should have been asked next.
07:03Of course, Mrs Slocum, I'm sorry.
07:05Have you any suggestions?
07:06No.
07:09But I do like to be asked.
07:11Well, I think it's the weather, don't you, Mr Lupus?
07:13Yes, yes, that's it, definitely, definitely, yes, it's definitely.
07:16Oh, it's the weather, yes.
07:17That, plus the fact we've had no customers.
07:21Well, the points that you've all raised are very valid,
07:24but, um, I think the time has come for action.
07:28Here, here.
07:30Here.
07:30I therefore think it would pay us to examine our whole customer handling technique.
07:35And to that end, I shall be holding a course in salesmanship,
07:39a class in salesmanship, this evening after the store closes.
07:42What, you mean in our own time?
07:44It's very short notice.
07:45There's my pussy to consider.
07:49I beg your pardon?
07:50Who's going to let it out?
07:52If it's not convenient, I shall, of course, understand.
07:55But I would remind you all that unless sales improve,
07:59we shall have to cut down on our staff.
08:03Oh, it's convenient.
08:05I suppose it'll be all right.
08:07Tiddles will have to cross his legs.
08:11I presume you will not be needing me, sir.
08:14I have two tickets for the Tidworth tattoo.
08:17Your attendance would be valuable, Captain Peacock.
08:20It's ta-ta to the tattoo.
08:22Yes, well, I think that's all for the moment.
08:25Oh, Mr. Lucas, perhaps you will come to my office now.
08:27I want to go over your personal sales record for the past month.
08:31Oh, and bring your book with you, hmm?
08:33Yes, sir.
08:36I don't know what you want your book for.
08:37I would have thought you'd remember your sales,
08:40all three of them.
08:42Oh, charming.
08:43Hey-ho, hey-ho, it's out of work we go.
08:47Honestly, it's the limit.
08:49They don't consider your private life at all.
08:51Did you have a date?
08:52No, but I might have had.
08:54I suppose I ought to phone Mrs. Granger
08:56and tell her to keep the pie warm in the oven.
08:59Yes.
08:59Tell her to turn the regulo down to a quarter.
09:02If she hardens that crust, it'll play havoc with your gums.
09:07Right, positions, everybody.
09:08The meeting's over.
09:10Come on, ladies.
09:11Come on.
09:13Come in, Mr. Lucas.
09:27I believe you wanted to have a little chat with me, sir.
09:30Shut the door, please.
09:33Now, Lucas, I have here your personal sales graph.
09:37I presume you know what this means.
09:41Are you, er, are you sure it's the right way up, sir?
09:45I'm afraid so.
09:47I presume you understand it.
09:49Well, if I was a doctor, the patient would be dead.
09:52There is no cause for levity.
09:55It's, it's nerve, sir.
09:57Understandable.
09:58Nonetheless, this is a very poor performance.
10:09Yes, I always think that there is a reason for a poor performance.
10:14Now, a happy salesman is a good salesman.
10:18And you don't look happy, Mr. Lucas.
10:22I, I think if you could smile more, it would help.
10:26Well, I'm, I'm sorry if I haven't been smiling enough, Mr. Rumble.
10:29Well, there must be a reason.
10:31Are you, and I don't wish to pry, but are you, er, are you unhappy at home?
10:38Ah, yes.
10:41That could very well be it, yes.
10:43And now we're getting somewhere.
10:45Sit down and tell me about it.
10:46Yes.
10:53It's my environment, you see, sir.
10:56You see, I've only got this one shabby little room.
10:58In Highgate, isn't it?
10:59Yes, yes.
11:00Very poor part of Highgate, though, mind.
11:01I mean, and, and ever since we took in that Asian to help make ends meet, well,
11:07the strain has been too much for my crippled mother,
11:09and she's had to give up her job at the skating rink.
11:14Take it, take it, take in the tickets.
11:16I had no idea.
11:19Yes.
11:21Well, what, what, what was that, and the fact that the, the cat's got asthma and has been
11:30coughing.
11:33Well, what with all that, and also the fact that I have to, we have to cook on a broken
11:36old gas ring, well, there are days when somehow life seems to have lost its magic.
11:43And particularly since we had an eviction order this morning.
11:47But as you suggest, Mr. Rumbold, I, I will do my best and, and try and smile a bit more.
11:56This really is the most terrible story.
11:59Is it?
11:59Yes.
12:02I, I, I feel it should be entered into your record.
12:04Ah, yes.
12:07Now, let me see, you live in Cripplegate, Highgate.
12:11Hi, and your mother is an Asian.
12:14No, no, it should be an Asian.
12:17Your mother has a cough.
12:18No, no, the cat's got a cough.
12:22And you're supporting this Asian on, on a broken gas ring.
12:26Shall I write it down for you?
12:30Yes, well, if the elastic goes again, we'll return them to the manufacturers.
12:35Good morning, madam.
12:37Good morning, madam.
12:39Good morning.
12:41Mrs. Slocum, I, I hope your cat won't suffer unduly from its enforced confinement.
12:47Oh, oh, it's not confined.
12:49It's shut up.
12:52Well, I, let's hope that you won't be too late.
12:55And too bad about your tattoo, Captain Peacock.
12:58I always thought tattoos were things you did on men's chests with needles and blue ink.
13:03Not only on men's chests, Miss Brown.
13:06Captain Peacock, what will you say next?
13:10Well, as a matter of fact, it reminds me of a bit of doggerel I picked up in the mess.
13:17Oh, yes.
13:21On the chest of a barmaid from sale was tattooed all the prices of ale.
13:26Whilst on her behind, for the sake of the blind, was precisely the same, but in braille.
13:41Will that be all, Captain Peacock?
13:46I do hope your husband likes the sweater, madam.
13:49And the washing instructions are very simple.
13:51Use lukewarm water, no soap, no detergent, and don't put it in the washing machine.
13:58Don't dry it in the sun or in front of an open fire.
14:02Oh, and madam, if I were you, half revs on the spin dry.
14:10Oh, you're back quick.
14:11I was just going to start a collection for your leaving present.
14:15I've talked myself out of it.
14:16I'm staying on.
14:17What did you tell him about your grandfather in the iron lung
14:20and how you can't afford a shilling for the meter?
14:23No, I gave him the crippled mother with the Asian and the asthmatic cat.
14:27You used a lot of material there.
14:30What did he say?
14:31He said I should try and smile a bit more.
14:36Is that it?
14:37Take that silly grin off your face, Mr. Lucas.
14:40It's very bad for a trade.
14:45You just can't win, can you?
14:47Take the notice of him.
14:48He's jealous.
14:49If he tried it, they'd drop on the floor.
14:52You're talking, Lucas, for the customer.
14:55A customer?
14:55We'd better have a two-minute silence.
14:57Don't be facetious, Mr. Lucas.
14:59Your future with this firm is still very much in the balance, you know.
15:03Mr. Granger, are you free?
15:04Oh, yes, yes, I'm free.
15:07Yours.
15:08I beg your mother?
15:09Shop!
15:17Are you being served?
15:19No, and I'd like to see the assistant who served me last Tuesday.
15:22Oh, yes, sir, that'll be our Mr. Humphries, I think.
15:26Uh, Mr. Humphries, are you free?
15:28Yes, I'm free, Mr. Granger.
15:33Good morning, sir.
15:34Can I help you?
15:35No, it wasn't you I wanted.
15:38He was younger and good-looking.
15:40Oh.
15:42It had to happen eventually.
15:45It must be our Mr. Lucas.
15:47Are you free, Mr. Lucas?
15:49Oh, as free as air, Mr. Granger.
15:52Yes, that's the one I want.
15:54There's no accounting for taste.
15:57Well, I'll leave you with harm, Mr. Lucas.
16:00Yes, I remember you, sir.
16:02You're the gentleman I sold the Glen check with the two vents to last Tuesday.
16:06That's right.
16:06And you said if I decided I didn't like it,
16:09I could bring it back and you'd refund my money.
16:16Did I say that?
16:18Yes.
16:18And I don't like it.
16:21Well, you did like it.
16:23Well, it's my wife that doesn't like it.
16:25Yeah, well, Glen checks take a bit of getting used to.
16:28I don't want to get used to it.
16:30I just want my money back.
16:31If I may interrupt for a moment, sir.
16:34We are, of course, willing to accept the return of your garment,
16:38but it is not our policy to refund.
16:41We can, however, give you a credit note for that amount.
16:44But he said if I didn't like it, I could have my money back.
16:48Did you say that?
16:52I might have done.
16:55Well, in a sudden rush of enthusiasm,
16:57I might have given that impression.
17:00Mr. Lucas, did you or did you not say
17:02that the customer could have his money back?
17:04I must have an answer.
17:06How would a loose yes do?
17:09Well, in the light of Mr. Lucas' confession, sir,
17:12we have no alternative but to return your money.
17:17Lucas, till...
17:19Oh, things seem to be improving for you, Mr. Lucas.
17:23How much am I to ring up?
17:24Ring down, £20.50.
17:27Ring down?
17:28Glass of water, Mr. Granger.
17:33What a load of old cod swallop this is.
17:35Well, are you going out tonight, then?
17:36No.
17:39How about coming out to the pictures with me, then?
17:41What's on?
17:42Well, there's Bambi at Studio 2,
17:44and then round the corner there's the unsatisfied virgin.
17:49I've seen Bambi.
17:52Forget that, because by the time Rumble's finished rabbiting on,
17:55the virgin will have been satisfied,
17:56and they'll all have gone home.
17:59I'll tell you what, you pretend to faint,
18:01and I'll carry you out.
18:03I can't faint without an excuse.
18:05Well, tell them you're having a baby.
18:06But a pity your ear rolls aren't a bit bigger.
18:09Why?
18:09Because then you could shove a toothbrush in them
18:11and clean out that filthy mind of yours.
18:14Look out, here comes Rumble.
18:16Is everybody here?
18:17Oh, just coming, Mr. Rumble.
18:20I was putting my evening face on.
18:24And it's even lovelier than the morning one, Mrs. Slocum.
18:26Oh, thank you, Mr. Lucas.
18:28Right, well, delegated Mr. Humphreys
18:30do get some refreshments from the canteen, sir.
18:32Hot cocoa and buns.
18:34Hot cocoa, Miss Brahms?
18:35Did you hear that?
18:36Hot cocoa and buns.
18:37It makes the whole thing worthwhile.
18:40Of course, there'll be a collection for it.
18:43Oh, I think the management would allow that out of the petty cash.
18:46Oh, that's most generous, Mr. Rumble.
18:48Yes, Grace Brothers certainly know how to look after their workers.
18:51Oh, well, we do our best.
18:53A satisfied team is an efficient team.
18:56And a satisfied virgin is a virgin no longer.
19:01Dinner is served.
19:07Where shall I put it?
19:08There's a bit of a good material.
19:13Right, now then.
19:14Oh, where's Mr. Granger?
19:16He was here a short time ago, sir,
19:18taking stock of his shirts.
19:19See if you can find him, Mr. Lucas, will you?
19:21Oh, yes, certainly, Captain Peacock.
19:22He's probably putting his evening set of teeth in.
19:25Mr. Granger!
19:26Mr. Granger!
19:33I've got some bad news.
19:35I think Mr. Granger's died at his post.
19:39Unless I'm terribly mistaken, he's gone down with his shirts.
19:44Don't be witty, Mr. Lucas.
19:47After this morning's incident,
19:48your continued employment with Grace Brothers
19:50is a matter for grave doubt.
19:54Oh, soul, he's been on his feet all day.
19:58He probably goes to sleep about this time on the train.
20:00Mr. Granger?
20:01Mr. Granger?
20:03Mr. Granger?
20:04Miss Browns?
20:06Mr. Granger?
20:07Oh, bawdy!
20:11One hesitates to lay hands on him, but still...
20:14No, no, no, I wouldn't if I were you, Mr. Rumble.
20:15No, no, no.
20:16I mean, just think of it.
20:17Sudden shock, heart attack, kicks the bucket.
20:19News of the world.
20:20Aged worker dies at hands of overseer.
20:22That wouldn't look good for me.
20:24Hey, Captain Peacock.
20:25I think I know what to do.
20:27Are you free, Mr. Granger?
20:29Yes, I'm free.
20:33Good afternoon.
20:34Good afternoon, Mr. Granger.
20:36I think we're ready for you now.
20:37Oh, I'm ready.
20:39Now, if you'll all take your places.
20:46Now, then, the first question we have to decide on is,
20:50do we take our cocoa and buns now,
20:53or do we wait until we've been going for an hour or two?
20:57Perhaps we should ask the ladies.
20:59Mrs. Slocum, do you feel like having cocoa and buns now?
21:03I never feel like having cocoa and buns.
21:07If I'd known the firm was going to be so stingy,
21:09I'd have gone out and had a wimpy cheeseburger.
21:13I believe there's some cheese in the buns.
21:15I don't like cheese.
21:17There's not very much cheese in the buns.
21:21Well, I feel I should mention that young Mr. Grace may be coming through during our conference,
21:26so perhaps it would be as well to eat now and get to the, uh, get to the, uh...
21:31Get the banquet over and done with, yes.
21:33I'll take it, then.
21:34And let's not bother about seniority.
21:35Let's just dive in, eh?
21:37Good idea.
21:38Ah, would you like to be mother, Mrs. Slocum?
21:40Well, seeing as I'm not having any, I don't see why I should be lumbered pouring it out.
21:46Perhaps you'd do the honours, Captain Peacock.
21:48Certainly.
21:58I'll see if I can find you a softer one, Mr. Waits a minute.
22:01Do you mind?
22:06Those that you haven't squeezed around, he's had his chops around.
22:10Puts me off.
22:12Aren't you going to have one, Mr. Rumbone?
22:14No, I don't think I want one, thank you.
22:18Anyone else for an half-eaten cheese roll?
22:21Anyone for the cheese inside, Ray?
22:24Hardly used.
22:25One careful owner.
22:26Anyone not want cocoa?
22:28Yes, but I'll have some just the same.
22:31Oh, that army training certainly came in useful, Captain Peacock.
22:36Now, shall we get down to the purpose for which we are come together?
22:39I was wondering when we were going to get round to that.
22:42Oh, then.
22:44I think it would pay us to examine our whole modus operandi, as it were,
22:50vis-à-vis the handling of customers from the moment they arrive
22:53to the moment when we make the sale.
22:56Or not.
22:58Well, I sometimes regard our whole organisation as a ship at sea.
23:04The peacock here is at the helm, keeping his eyes skinned.
23:08I am in the engine room, making sure we're all going full steam ahead.
23:12And you men are the crew.
23:15What's it called?
23:16The Titanic?
23:19And what about the ladies?
23:21Yes.
23:22Well, you're the crew, too.
23:23Now, what happens when the lift doors open and out steps a customer?
23:28You'll man the lifeboat.
23:32I will tell you what happens.
23:34Captain Peacock spots him and steers him over to the counter.
23:38I see.
23:39Yes, I see, sir.
23:40Yes.
23:40The customer has now become the ship.
23:42And all the counters are docks.
23:45And when he gets to one of our counters, we tie him up with our tape measure
23:48and hang on to him until he's been unloaded.
23:52That's not quite what I meant.
23:56Perhaps if I could put it not more succinctly, but in a way that would be more easily grasped
24:01by those unable to understand your simile.
24:05I look upon it as a battle.
24:07The customer is the enemy.
24:09We deploy our forces, lift doors open, customer steps out, and what happens?
24:14We open up the machine guns and bang, bang, he's dead.
24:17If we're going on like this, I'm going home.
24:20Bear with me, bear with me.
24:22Now, I engage the customer in a little verbal skirmish.
24:26He is then outflanked by the ever-alert Mr. Granger.
24:33Now, please.
24:34Are you free, Mr. Granger?
24:36Yes, I'm free.
24:40Now, the trouble appears to be that some of the customers are getting away.
24:45Now, where is the weak link in the chain?
24:52Yes, I think you may have something there, Captain Peacock.
24:55Perhaps there is a weak link in the chain.
24:59Perhaps we really should examine our whole customer handling technique from the very beginning.
25:04Now, I will be a customer.
25:06I shall arrive at the lift, and I want you all to take it right through from the moment
25:10when Captain Peacock spots me to the moment when we make the sale.
25:13Good idea, sir.
25:19Now, I want you all to observe very carefully what happens.
25:23We may possibly learn something from this.
25:25Right.
25:26Now, deploy yourselves in our usual positions, and keep your eyes open.
25:30As Mr. Rumble says, we may all learn something from this.
25:38Are we ready, Mr. Rumble?
25:44Oh, he's stuck.
25:49Get him out, Mr. Humphreys.
25:51Well, we've certainly learned something, Miss Bramse.
25:55We've learned that Mr. Rumble doesn't know how to open the lifts.
26:01Oh, I'm sorry, I pushed the floor button, then the lift moved,
26:06so I pushed the emergency stop, and then, of course, the doors wouldn't open.
26:11Oh, there's somebody coming down in the other lift.
26:13That'll be young Mr. Grace.
26:15Is my hair tidy?
26:18Young Mr. Grace is going by.
26:33I hear you've been having a sales conference.
26:37That's right, Mr. Grace.
26:38And it's been going very well, sir.
26:39I was a salesman once, you know.
26:42I had a stall in the market.
26:44We sold fish.
26:47Smelly stuff.
26:49You were very wise to have a department store instead, Mr. Grace.
26:52You've been having a good tuck in, Mrs. Slocum?
26:55Oh, yes, thank you, Mr. Grace.
26:57It was delicious.
26:58Good.
26:59Well, I'm glad we're looking after you.
27:01Well, you've all done very well, and it's time you all went home.
27:05Oh, thank you, Mr. Grace.
27:07Coat, sir.
27:13You're a cheeky young monkey, aren't you?
27:16One of our most promising young men, sir.
27:18Oh, well, it's a good fit.
27:20Nice material.
27:22It's vacuna, sir.
27:23Yes, I always wear vacuna.
27:26Well, I'll take it.
27:29Have it put on my account.
27:31A very thoughtful sale.
27:34Personally trained by me, sir.
27:36Yes, we could do with more of that sort.
27:38Yes, indeed, sir.
27:40Well, don't be late in the morning.
27:43No, Mr. Grace.
27:44Yes, you've all done very well.
27:46Thank you, Mr. Grace.
27:52He seems in a very good mood.
27:54Yes, I've seldom seen him in such a good mood.
27:57And that was a very smart bit of selling, Mr. Lucas.
28:01You see, the smile does the trick.
28:04Oh, it does indeed, Mr. Rumble, yes.
28:07You obviously know your stock very well.
28:10Even I was unaware that we had a Vicuna coat.
28:13We haven't.
28:16Mr. Lucas sold Mr. Grace his own coat.
28:24Mr. Lucas sold Mr. Grace, Mr. Lucas's coat.
28:29No.
28:30Mr. Lucas sold Mr. Grace, Mr. Grace's coat.
28:35I see.
28:37Well, I think we've all learned a great deal this evening.
28:45Here, do you still fancy the unsatisfied virgin?
28:48Well, I'm game if you're game.
28:49Oh, well, I'll be.
28:55I must practice that smile myself.
28:58Oh.
29:19Oh, well, I'll be.
29:28Second floor, carpets, travel goods and bedding.
29:32Materials, soft furnishings, rest, wrong and cheese, burning down.