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  • 1 week ago
Gap, once a $43 billion retail giant, stagnated for two decades and lost its cultural grip. Now, CEO Richard Dickson is betting viral campaigns like Katseye's "Better in Denim" can turn Gap around.

In the latest episode of Fortune's Behind the Business, Fortune senior writer Phil Wahba talked to Dickson about how the retailer is converting fleeting cultural momentum into durable growth while growing its four-brand portfolio.

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Transcript
00:00Gap launched the fashion tainment strategy in 2024 with Tyla and scaled it with Troye Sivan.
00:05But global pop group cat size Better in Denim was where the hype paid off.
00:10400 million views in three days and sales went up 7% that fall, up sharply from the preceding quarter.
00:16Why the focus on cultural relevance from the get-go?
00:19Brands are stories and to some extent those stories have to be relevant and connect with an audience.
00:26And in the context of our history, across our portfolio, we started and had great storytelling brands.
00:32But somewhere along the way, lost the story and became more about the stuff.
00:37And the stuff, while it's sold in the context of turning on sales, we lost the connection of the storytelling
00:43of our brands.
00:43And so cultural connection and cultural relevance is actually a fundamental part of brand management.
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