00:00Recovering a Konami ID when you no longer have access to or remember the associated email address
00:04is tricky because Konami's automated systems rely heavily on email verification.
00:09However, you can still attempt recovery through in-game data visibility
00:14or by submitting a manual support ticket to have Konami change the email on record.
00:19Step-by-step instructions outline how to approach this.
00:22If you had the game, such as eFootball or UGO, still installed and active on a phone or console
00:28where your account is active, you might still be able to view partial email hints or linked data.
00:32Open the game and go to the extras or settings menu.
00:35Navigate to support or data transfer.
00:37Look for an option like Konami ID or linked data, associate data,
00:41loop tapping through to manage or view the Konami ID details,
00:45sometimes reveals the masked hinted email address.
00:48For example, jtagmail.com which might jog your memory or help you identify which email account you used.
00:54Access the in-app support inquiry form.
00:57If you cannot see the email and are locked out,
01:00Konami explicitly directs users to use the support inquiry forms built directly into
01:04their mobile video games rather than generic web forms.
01:07Open your Konami game app.
01:09Do not log out of the title screen if your data is still attached to it locally.
01:12Go to extras then support then services and info or general contact.
01:15Select the support category matching,
01:17I can't restore my account using a transfer option or inquiry about Konami ID.
01:22Submit a manual ownership verification request.
01:24If you must use the web-based route because you cannot access the app,
01:28navigate directly to the Konami ID inquiry form because you don't have the original email.
01:33You will need to provide an alternative active email address where they can reach you
01:37and supply precise account details to prove ownership.
01:39Your old Konami ID username or user ID, owner ID, exact in-game names, team abbreviations,
01:46or base team details if it's eFootball, the approximate date you last played or created the account.
01:51The details of any past in-game microtransactions,
01:54coin purchases, receipts, or order IDs from Google Play App Store are golden here.
01:59The model of the mobile device or system you use when you last accessed the account.
02:04Wait for support manual intervention.
02:06Once you submit the ticket with an alternate reachable email,
02:08Konami's support team will manually review the proof you provided.
02:11If the evidence matches, they can manually unbind or change the registered email address
02:17to your new one.
02:18This process usually takes anywhere from two weeks to a month.
02:21Who helped tailor this?
02:23Which specific Konami game, for example?
02:26EFootball, Yu-Gi-Oh, Duel Links, are you trying to recover?
02:29And do you still have access to the game app on your phone or device?
02:33Form Konami ID input inquiry about Konami ID.
02:37Get to previous drop.
02:38And that's the full picture.
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02:43See you in the next one.
