00:00hi um i'm looking to check in can i get a room for the night let's see what's available
00:07oh i see we're already nearly fully booked the only thing left is our premier vip suite
00:12oh that's like totally fine that's perfect i'll take it really it's our most luxurious
00:17and consequently our most expensive suite are you sure that's what you're looking for
00:21yeah like totally it's not only about the cost the suite is tailored for high profile individuals
00:27celebrities diplomats it comes with expectations of decorum and style which no offense might not be
00:37your cup of tea please i can assure you i'm quite comfortable with it can we just like proceed with
00:44the booking please well as long as you're aware but i must say it's unusual for someone with your
00:50let's say relaxed style to book our most exclusive suite listen my style suits me i don't think
00:57it should be an issue here it usually is an indicator of our guests sophistication
01:05girl for your information i'm sophie mercer ceo of wonderlux cosmetics i think i know a bit about
01:12sophistication oh wonderlux cosmetics i've heard of it i'd like to speak to your manager like now hey how
01:21you doing darling i uh heard there was a situation here how can i assist yeah um i believe your
01:26receptionist has some reservations about my staying in the vip suite due to my attire and supposed
01:33lack of sophistication jennifer you know that this isn't the first time we've had concerns about your
01:39judgment with our guests can you explain exactly why you felt miss mercer here wasn't suitable for our vip
01:45sweet i um i thought she might not appreciate the level of service or the environment based on her
01:56appearance i was just trying to protect our brand enough from you jennifer okay i have made my decision
02:02given this and past concerns i'm afraid we must let you go we cannot have this reflected in our hotel
02:10now
02:11if you can just pack up your things and get going goodbye mr thompson and what kind of name even
02:18is that
02:20that was actually a little bit hurtful
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