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TVTranscript
00:00This macaw's wing-trim surgery is a $20,000 deal!
00:05Wing-trim surgery hurts the parrot. I will not make money like that.
00:10You're costing me money! Believe me, I can have the whole industry blacklist you tomorrow!
00:18Blacklist me?
00:25No need for the whole industry. I'll just open my clinic right across the street from you.
00:30The diseases you can't cure, I will.
00:44Hold still! The gunk's almost caked on! If I don't wipe it, you'll go blind!
00:48How dare you! Back in my day, I chased five wild cats through the 7th Street alleys.
00:54You little runt aren't even weaned yet.
00:59Oh my god! I can actually understand animals?
01:02Ow, ow, ow! You violent woman! You brute!
01:05You think I won't go on strike and refuse to wag my tail at customers?
01:11Room, board, and premium dog food included.
01:15Fine. You win. For the kibble, I'll endure it.
01:19But next time, you must use warm water to wipe my face.
01:24Doctor! Is there a doctor? Help!
01:30Slow down. What happened?
01:31I just came from the Holy Pet Hospital across the street.
01:35Dr. Victor took one look and made me do $8,000 of full body tests,
01:39but I only have $3,000! I can't afford $8,000!
01:43Doctor, I beg you, just give my guinea pig a sedative!
01:46I can't watch it suffer like this!
01:48Don't panic. Let me take a look.
01:55That brat dares to compete with me?
01:57I didn't even touch that guinea pig,
01:59just wrote up a suspected severe neurological condition
02:01and made her pay $8,000 for tests.
02:04Whether they find anything is none of my business.
02:06Brilliant, boss.
02:07If she dares take that guinea pig,
02:09it'll die in her clinic for sure.
02:13Boss,
02:14that influencer's livestream just hit 30,000 viewers,
02:17and it's all because she's early eight.
02:18Everyone's watching Irene kill this guinea pig.
02:22Brilliant, sir.
02:24Once that guinea pig kicks the bucket,
02:26we'll fire up the narrative that she's abusing animals.
02:29Her dump of a clinic will be finished.
02:31I've already contacted people at the AVMA.
02:34The moment a medical accident happens on that stream,
02:37they'll be here in five minutes to issue a shutdown order.
02:43Snot-nosed little brat.
02:49It's itchy.
02:51Right at the back of the left nostril.
02:59Huh?
03:00It doesn't hurt anymore.
03:03So you were the reason I felt so miserable.
03:06Yesterday, I was grazing in the field.
03:09A spiky weed got sucked deep into my nostril.
03:14The consultation fee is $50.
03:17Doctor, thank you so much.
03:19I'll transfer you $500.
03:21Community welfare special price.
03:23That's the price.
03:25$50.
03:26You all saw it, folks.
03:28That holy pet hospital across the street is a blood-sucking scam.
03:32For a single grass stem,
03:34he wanted to crack my guinea pig's skull
03:36and rip me off for $8,000.
03:38I'm exposing him today.
03:41Go yell at them out on the street.
03:43Don't disrupt my business.
03:45Sure thing.
03:48$50?
03:50You woman who can't do math?
03:52That fat slob across the street charged her $8,000.
03:55And you don't even add the cost of a basic exam?
03:57Just $50?
03:58That's not even enough for my premium kibble.
04:00I'm furious.
04:01You're so loud.
04:03Keep it up and your kibble gets halved tonight.
04:06Room, board, and premium kibble.
04:09I'll endure.
04:11That guinea pig was already a lost cause!
04:16Boss, it's bad.
04:19Thousands of one-star reviews popped up online,
04:21and appointments are being canceled like crazy.
04:23The refund lines at the front desk are blowing up.
04:29Irene, you're stepping on me to climb up.
04:32This isn't over between us.
04:38Here, try some.
04:42For the sake of the kibble,
04:44I'll forgive you for losing out on $8,000.
04:47Take more appointments tomorrow.
04:50I want a solid gold dog bed.
04:54Victor, this is only the beginning.
05:00Dr. Irene,
05:01I saw your livestream last night and heard you're good.
05:04I'm really desperate.
05:05It's gone right.
05:06I brought Tank to try my luck.
05:07Tank's usually so gentle.
05:09Yesterday, I took him to Holy Pet across the street.
05:11They said he needed a rabies booster.
05:12But before the needle even went in,
05:13he lost it.
05:14He crushed two Elizabethan collars,
05:16and four or five male nurses couldn't hold him down.
05:18Tell me, is it rabies?
05:21Tank,
05:22come here.
05:25Sobbing.
05:26Baby doesn't want a shot.
05:28The doctor across the street was so scary.
05:30Two guys jumped me and pinned me down to give me a shot.
05:32My owner wasn't there.
05:33Boo-hoo, nobody can save me.
05:35Hold still.
05:36It's just a vaccine.
05:37Move again, and I'll stick you to death.
05:40So that's how it is.
05:42Don't be scared, baby.
05:45Your dog doesn't have rabies.
05:46He was roughly handled across the street yesterday
05:49and had a severe stress reaction.
05:51He's not trying to bite anyone.
05:52He's just desperately protecting himself.
05:56Just protecting himself?
05:57No rush.
05:59First, let's confirm his prior vaccination records.
06:01If he really needs a booster, we'll give it.
06:06Loosen the leash a bit.
06:08Don't force his head down.
06:11Good boy, Tank.
06:13Have a treat.
06:14I promise it won't hurt.
06:20This two-legger doesn't seem mean.
06:23The jerky is so good.
06:27All done.
06:28That's it?
06:29Done?
06:29Yesterday at the other place, he was like a mad dog,
06:32and today he didn't even make a sound.
06:34Dr. Irene, your skills are insane.
06:36That victor across the street is pure evil.
06:39That massive brute bought off by a single strip of jerky?
06:43Embarrassing for all us four-leggers.
06:45One more word, and you're next for a shot.
06:53You're that Dr. Irene they talk about online?
06:57Yes.
06:59Why, Mrs. Diana?
07:01What brings you down to a place like this?
07:03Dr. Victor, I spent over $30,000 on test tests at your place.
07:08You just said, I miss me that we're developers hacked.
07:11And you couldn't even give me a correct diagnosis.
07:13We ran full biochemistry, MRI, every test.
07:16All the indicators are perfectly normal.
07:18Your Bella has severe depression.
07:20I prescribe $6,000 imported mood stabilizers that guarantee recovery.
07:24This dump of Irene's doesn't even have a basic ultrasound.
07:27What could she possibly diagnose?
07:28This hole in the wall might not even have a valid veterinary license.
07:31Victor, are you out of your mind?
07:33My Bella hasn't eaten in three days.
07:35She won't even touch her favorite imported beef.
07:38Won't drink a drop of water.
07:39How is she supposed to take your pills?
07:42Depression is like that?
07:43My cut the talk.
07:44I saw Irene's video last night, thought she might be good, and came to try my luck.
07:48Victor, since you can't cure it, step aside.
07:53I'd love to see how you, Mick, without an ultrasound plan to overturn my authoritative diagnosis with your naked eyes.
08:01Three days without eating?
08:04Mrs. Diana, can you tell me about Bella's condition these past few days?
08:10I was away on a business trip for a week and asked my friend Sophia to feed her.
08:14When I came back, she hadn't eaten for three days.
08:17Sophia said she'd just had loose stools the days before.
08:22Bella, can you tell me why you won't eat your food?
08:24Is it the taste?
08:26I get nauseous just looking at the bowl now.
08:29My owner went on a trip and left me with her best friend, promising she'd feed me premium Wagyu, but
08:35all I got was the cheapest garbage kibble.
08:37I had diarrhea all day.
08:39The worst part?
08:41She took the Wagyu money and bought himself a handbag.
08:44I'd starve to death before eating that woman's garbage.
08:50Victor actually fabricated a severe depression to scam tens of thousands in drug money.
08:55Mrs. Diana, your dog doesn't have depression at all.
08:58What?
08:59Her organs are genuinely fine.
09:02Obviously, if the body's healthy, it's a mental illness.
09:05If not depression, what is it?
09:08Bella had a severe stress reaction from the low-quality food.
09:11DeVrity condition that caused her to reject food.
09:15That's impossible.
09:17I feed her premium kibble.
09:18And Sophia sent me photos of the Wagyu she was giving Bella.
09:24Are you really sure she's been eating premium Wagyu these past few days?
09:32Sophia's my best friend.
09:34She's always loved Bella.
09:36She couldn't possibly lie to me.
09:38To get to the bottom of this, I suggest you call her over right now.
09:42To confront her.
09:47I'll have her come over right now.
09:54Darling, you sounded so urgent on the phone.
09:57What's wrong?
09:58Is something wrong with Bella again?
10:02Didn't Dr. Victor across the street say Bella has depression?
10:07Get lost, you terrible woman!
10:12That little beast?
10:15Bella used to follow me everywhere.
10:17She must be depressed now.
10:21Sophia, what exactly have you been feeding Bella?
10:24You know better than anyone what Bella eats.
10:26It's all handmade Wagyu dog food.
10:32Darling, you should take Bella to Dr. Victor right away.
10:37Wasting time at this tiny clinic.
10:39Bella's not normal now.
10:40She's snapping at me.
10:41Showing aggression.
10:43Dr. Victor needs to treat her properly.
10:45Get away!
10:46You stinky woman!
10:48You smell like a strange man's cologne!
10:51Are you sure you've been feeding her Wagyu?
10:55Of course, darling.
10:56The premium Wagyu dog food you asked me to make?
10:59Quaffin.
11:00I specially cut it to the nutrition ratios.
11:02And even added pumpkin puree.
11:05Ms. Diana, this is the dog food box just brought from your home.
11:11Diana, I'm your best friend.
11:13You don't trust me either?
11:16Open it.
11:18Open the container.
11:19Who do you think you are?
11:20Who gave you the right to talk to me like that?
11:22Your pathetic clinic can't even afford an ultrasound.
11:25What gives you the right to make me open it?
11:27Darling, don't be fooled by this woman.
11:30She's completely unreliable.
11:32She has no equipment.
11:33Just runs her mouth talking nonsense.
11:36Dr. Victor is the authority.
11:37He's the most famous pet expert in the city.
11:40Woof! Woof!
11:41Woof!
11:41Woof!
11:46That's nonsense.
11:47Victor is the liar.
11:48I don't have depression at all.
11:50See?
11:50Bella has depression.
11:52Dr. Victor already diagnosed it.
11:54Woof! Woof!
11:55Take her back to Dr. Victor for meds.
11:56Stop wasting time at this dump.
12:00Irene, your dump of a clinic doesn't even have a proper ultrasound.
12:03Yet you spout nonsense?
12:05Your so-called diagnoses are all garbage.
12:08Mrs. Diana, you'd better take Bella back to my hospital before the condition worsens.
12:12Woof! Woof! Woof! Woof!
12:13You quack doctor!
12:14Get lost, too!
12:17Bella's always been so gentle.
12:19She'd never bark like this unless something really traumatized her.
12:26Sophia.
12:28What?
12:30Open the container.
12:35Is this really Wagyu?
12:38Darling, look, this is the Wagyu dog food I made for Bella with my own hands.
12:43I treat her like my own daughter.
12:45How could I feed her cheap food?
12:47Sophia, stop crying first.
12:50It's you.
12:51It's you.
12:52Dr. Victor diagnosed it across the street.
12:54Bella has depression.
12:55How dare you slander me and ruin my reputation.
12:58I'm filing a complaint with the AVMB for defamation.
13:02Wait for your lawyer's letter.
13:10Irene, performing again?
13:11With nothing but words, you're smearing my client?
13:15Mrs. Diana, the diagnosis of depression by a city-famous expert?
13:18You'd trust a hole in the wall that can't afford an ultrasound?
13:20This place should be shut down today.
13:22Boss, the complaint paperwork is ready.
13:26What you fed me yesterday wasn't this at all.
13:29That cheap dog food, it's still in your trunk.
13:31The smell reeks through the car door.
13:34Trunk?
13:37This container really is Wagyu.
13:40Honey, you heard her.
13:41Even she admitted it.
13:43But this container of Wagyu doesn't prove that what you fed her before was Wagyu too.
13:48What do you mean?
13:49I'm certain what you fed Bella before was absolutely not this dog food.
13:55You're lying.
13:56I make Wagyu dog food for her every single day.
14:00Do you have evidence?
14:01No evidence means it's defamation.
14:05Darling, don't believe her lies.
14:07She's just jealous.
14:09You're rounding trying to steal Dr. Victor's clients and sabotage me.
14:15Mrs. Diana, you treasure Bella so much, you must have security cameras at home, right?
14:20Cam- cameras?
14:21What Sophia fed Bella at Diana's during that business trip of yours?
14:25The cameras have it all.
14:26Whether you want a watch is up to you.
14:28Just remember, the cameras don't lie.
14:33I'll call my housekeeper right now and pull this week's footage.
14:36Wait, Liss, let me explain.
14:38That dog food was actually-
14:42The housekeeper sent over the week's surveillance footage.
14:49Eat up.
14:50All you want.
14:53All you want.
14:59Stinky, I want Wagyu.
15:01I won't eat this garbage.
15:04Stupid dog.
15:05Such a picky eater.
15:07Eat it or leave it.
15:08Look, the new mansion my daddy bought me.
15:12Wow.
15:13Sophia, this place is huge.
15:15Your daddy really spoils you.
15:17Of course.
15:18Oh, didn't you say you couldn't find a place for a party?
15:21How about here?
15:24Get lost, stupid dog.
15:28Sophia, why is there a dog in your house?
15:30Just a dumb dog.
15:31My friend's out of town, so I'm just looking after it.
15:35Saving the Wagyu money gets me a designer bag.
15:37And this mansion proves I'm a rich kid.
15:40A dumb dog can eat kibble.
15:42Wants Wagyu?
15:43Not a chance.
15:50Honey, let me explain.
15:52I was blind.
15:54Leaving Bella with you?
15:55Now, Mrs. Diana, it's all a misunderstanding.
15:59Sophia's young and inexperienced.
16:01Let's talk this through.
16:02Shut up.
16:05Today, you don't get to speak.
16:08Darling, I was wrong.
16:11It's that poodle.
16:12She's so impossible.
16:14She's picky, bites, howls at night.
16:17That's why I fed her that way.
16:20And Tony, he manipulated me.
16:23He's the one who insisted I bring people to your villa for a party.
16:26It was all his idea, not mine.
16:30You're blaming me?
16:31Am I the picky one?
16:33Or were you using me as your ATM?
16:40Using my villa to play the rich kid?
16:42Feeding my dog 99-cent garbage?
16:44And bringing people to my villa for a party?
16:46Who do you think you are?
16:47Now get out.
16:49I'll wipe your fingerprints.
16:50Don't ever set foot in my house again.
16:54Thank you, Dr. Irene.
16:55You saved Bella.
16:56Bella saved herself.
16:58She just can't talk.
16:59Good riddance.
17:00I finally don't have to eat cheap kibble anymore.
17:07Bella, that woman's gone.
17:09Now, can you eat?
17:13Thank goodness.
17:14Thank goodness.
17:15This is what dog food is supposed to taste like.
17:19Three days of not eating properly, I'm practically wasting away.
17:24Dr. Victor, don't rush off.
17:30A dog got so revolted by cheap kibble that she stopped eating.
17:35You ran full panels on her, charged over $30,000, then prescribed $6,000 mood stabilizers.
17:41The diagnosis says severe depression and the prescription costs more than the dog.
17:46Dr. Victor, are you treating an illness or someone's wallet?
17:51Dr. Victor, as of today, Bella and I will never set foot in your hospital again.
17:56Mrs. Diana, let me explain.
17:58That medication is imported.
18:00It works slowly, but it regulates...
18:02Enough.
18:02$30,000 for severe depression?
18:05Keep your pills for yourself.
18:08Dr. Irene, thank you.
18:10You saved Bella, and you woke me up me, this foolish owner.
18:14Don't thank me.
18:15She's the one who refuted that filthy food.
18:17From now on, I'll hand-feed every single meal.
18:23It's me, a fully digital ultrasound plus an imported biochemistry analyzer,
18:28delivered to Irene's pet clinic this afternoon.
18:30Charge it to my account.
18:32Mrs. Diana, this is far too valuable.
18:34I can't accept it.
18:35If you won't take it, I'll have it piled at your doorstep.
18:38Today, you didn't just save Bella.
18:40You helped me see people for who they really are.
18:43Just don't let Bella suffer that way again.
18:47Dr. Victor, what did you say again?
18:50I, I, I didn't say anything.
18:53Didn't you say this clinic didn't even have an ultrasound?
18:56Now it does.
18:59Irene, don't get cocky.
19:03Don't let the door hit you.
19:05I have seven cats, five dogs, and two horses boarded out in the countryside.
19:09As of today, they're all yours.
19:11Checkups, treatment, vaccines, only your clinic.
19:14I will.
19:14I'll make sure they're all healthy.
19:17An ultrasound!
19:18Fancy gear!
19:19Now I'll finally have a solid gold dog bed to sleep in.
19:24Pathetic.
19:26Three days open and 60% cancellation rate.
19:29Because your full panel reputation is already rotten.
19:33Customers aren't fools.
19:34If we get hosting rights and fly in a few experts,
19:37we can repackage Holy Pet Hospital as an authority.
19:40Hosting rights?
19:42What does it take?
19:46I have an idea.
19:48Irene, I got word that Holy Pet Hospital is hosting an annual pet health forum next month,
19:52and they're unveiling an exclusive diagnostic technology.
19:55I asked around.
19:56It's the same thing Victor used before.
19:58Cheap test strips, repackaged, renamed, dressed up as high-tech testing.
20:02Where's the forum?
20:04At the state convention center.
20:05They've invited plenty of industry experts and media.
20:12Victor wants to use the forum to stage a comeback.
20:14He's going.
20:15So are we.
20:17I'll get in as press.
20:19Help me contact that friend of yours who edits a pet magazine.
20:22Okay.
20:27Look at page three.
20:29Victor Biotech.
20:30The legal rep is Rachel, and the technical consultant column, it's Victor.
20:35When's the forum?
20:36Next Saturday, Hall A at the convention center.
20:38If he's unveiling exclusive technology, he'll do a live demo with lab animals.
20:43It's fine.
20:44I got a backup of the reagent sample through my contacts.
20:48Make these strips per the old formula.
20:50Tune the color reaction to be obvious.
20:53At the forum, when it turns red, call it positive.
20:59What if the experts on site catch on?
21:01Those experts, they show up for money.
21:05I even saved Irene a front row seat, so she can watch me grind her under my heel with science.
21:12Got it.
21:13A forum guest invitation under Pet Health Magazine contributing correspondent.
21:17Victor saved me a seat, so I'll go sit.
21:20You stay at the clinic and guard the place.
21:22If he sends people to cause trouble, you hold the line.
21:26Hmm.
21:26I suppose I'll deign to.
21:29Please welcome Mr. Victor, who will present the new generation Rapid Pet Testing Technology.
21:35One single drop of reagent is all it takes to diagnose kidney disease in your pet.
21:40Results in three minutes.
21:4199% accuracy.
21:50Positive.
21:51Diagnosed in three minutes.
21:56Mr. Victor, you're saying this dog has early stage kidney disease?
22:00The strip tested positive.
22:02Everyone saw it.
22:06This is the third-party lab report from the AVMB.
22:09Your rapid test strips actually detect a man-made color reagent.
22:12If that reagent is present in the sample, the strip turns red, regardless of whether the animal is actually sick.
22:20Victor, you're finished.
22:22Victor, get off that stage.
22:25Victor, our partnership ends here.
22:27For this forum, you handed the evidence straight to Irene.
22:30Every dollar I invested is gone.
22:33Rachel, you can't leave me.
22:35We're in this together.
22:36In this together?
22:38Victor, you sank your own ship.
22:43The forum story's in the news.
22:46Victor Biotech accused of false advertising.
22:48Association launches investigation.
22:50Expected.
22:51Rachel's smarter than Victor.
22:52She bailed right after the forum and pushed all the blame onto him.
22:55The AVMB has formally charged Victor with fraudulent practice, false advertising, and illegal production and sale of substandard veterinary drugs.
23:03Prosecutors are recommending three years.
23:06Three years.
23:07Enough time for him to reflect.
23:08What about Rachel?
23:10She just walked?
23:11She pointed all the evidence at Victor and only admitted to insufficient oversight.
23:15The AVMB fined her but didn't pursue criminal charges.
23:17No rush.
23:18People like that, as long as they stay in the industry, will slip up eventually.
23:21No rush.
23:25Holy pet collapsed and the organization relinquished ownership.
23:28We're taking custody per procedure and transferring to the official shelter.
23:32If you're a partner rescue, you can go through formal channels to take them.
23:35This is Irene's pet clinic.
23:36We're AVMB certified for rescue intake.
23:38We can take them.
23:44Cheer up.
23:45Back when I was a stride in the 7th Street alleys, I had it way worse than you.
23:49General, go get the anti-inflammatory from the third shelf.
23:52I'm the supervisor, not a runner.
23:54A bag of premium kibble.
23:56Deal.
24:02Don't be afraid.
24:04You're safe now.
24:10Twelve cats, five dogs, three ducks, and two guinea pigs.
24:13You haven't slept all night, have you?
24:14Two hours.
24:15Doctor, Rachel wasn't just cutting corners on unsold animals.
24:18In her lab, she used the unsold ones for experiments.
24:21Testing new drugs, new equipment.
24:23I was one of the test subjects.
24:25Diana, can you help me check if Rachel's pet center has an underground lab?
24:29Look into her lease and equipment purchase records.
24:31You mean, she experimented on animals?
24:34There were so many cages in that lab.
24:36So many animals.
24:38None of them ever came out.
24:39This can't wait.
24:40Contact the AVMB first and have them apply for a search warrant.
24:44This information of yours is enough for a warrant.
24:47The AVMB will coordinate with Animal Control.
24:49I'm coming with you.
24:50I promise I won't go in alone.
24:52I'll wait until the officers are in position.
24:54Fine.
25:02Old Wu.
25:04Damn humans, get lost.
25:08Don't be afraid.
25:09I'm here to save you.
25:15Victor, fraudulent practice, false advertising, production and sale of substandard veterinary
25:19drugs, multiple counts combined, three years in prison, $100,000 fine.
25:24What about Rachel?
25:25Rachel, illegal animal experimentation, violation of animal welfare laws, one year in prison,
25:29two years probation, a $50,000 fine, and permanent revownition of her pet industry license.
25:35Irene, you win.
25:37But don't get cocky.
25:38You can't change this industry alone.
25:40I never set out to change the whole industry.
25:42I just want to cure every animal in front of me.
25:44Irene, someone sent you a letter.
25:48The State Animal Medical Foundation.
25:50They want to donate a batch of equipment to the clinic.
25:53What kind of equipment?
25:55Ultrasound, monitor, anesthesia machine, the whole set.
26:00A monitor?
26:02That thing that fat guy across the street used to brag about?
26:06Yeah.
26:07You'll get to use one too someday.
26:09I don't get sick.
26:11Why would I need that thing?
26:14Eight appointments today.
26:16Plus a hamster a girl named Lily brought.
26:18She said the guinea pig recovered last time, so now she's here for a checkup.
26:24Dr. Irene, after my guinea pig recovered, I got a hamster.
26:28I've learned my lesson.
26:29Came in for a checkup first this time.
26:33The hamster is healthy.
26:34No underlying conditions.
26:37Dr. Irene, how much for the checkup?
26:40It's free.
26:41Dr. Irene, you're too kind.
26:43At this rate, won't your clinic go out of business?
26:45I'm not running a loss.
26:47One free checkup wins me a loyal customer like you.
26:50Isn't that a good deal?
26:51You make a good point, Dr. Irene.
26:53I'll be back.
26:54Good.
26:57Someone rented the place across the street again?
27:02Whoever they are, as long as they run an honest business, it's none of my concern.
27:06If they try any tricks, I'll be right here.
27:09Feels so good.
27:11Irene's touch is the best.
27:14Ms. Brown, your dog has fully recovered.
27:18Oh, baby, did you hear?
27:20The doctor says you're fully recovered.
27:22I heard it with both ears.
27:28Is Dr. Irene here?
27:30I found this dog on the side of the road.
27:32Looks like it got hit by a car.
27:34Bring it in.
27:35Put it on the exam table.
27:39Fractured hind leg.
27:40Needs surgery immediately.
27:41You found it, so the surgery fee?
27:43I'll pay.
27:44My salary isn't much, but I found it.
27:46I'm responsible.
27:47It hurts.
27:48I can't find my way home.
27:51Don't be afraid.
27:52You'll be okay.
27:57Back when I broke my leg, nobody gave me surgery.
28:09How is it?
28:11Surgery went well.
28:12Three days of observation.
28:14Total surgery plus stay, $200.
28:16$200?
28:17That surgery would cost at least $1,500 anywhere else.
28:22Community welfare special price.
28:24That's the price.
28:26Dr. Irene, if I ever have a pet, I'm coming only here.
28:29Oh, Dr. Irene, a new pet shop opened next to our delivery station called Smiling Pets.
28:34Have you heard of it?
28:34Smiling Pets?
28:36Yeah, fancy renovations, and they've got a banner out front.
28:38Free checkups for grand opening.
28:40Three days.
28:41Wonder if it'll affect your business.
28:43It's fine.
28:44I run this clinic for my conscience, not for competition.
28:47How many came in for free exams today?
28:5037 this morning.
28:51Good.
28:52Mark every report as further examination recommended.
28:54List the treatment items, price them at mid-range.
28:57But some of these pets look perfectly healthy.
29:00No one's pet is perfectly healthy.
29:02Just write monitoring recommended, and they'll come back.
29:04Dr. Irene, that Smiling Pets on the Next Street started free checkups today.
29:08My friend brought her cat, and after the checkup, they said her cat has abnormal liver markers
29:13and pushed an $800 full screening.
29:15What are the cat's symptoms?
29:16No symptoms at all.
29:18She's bouncing around, eating and sleeping fine.
29:20I think that pet hospital just wants to rip my friend off.
29:25Have her bring the cat in.
29:26Let me see.
29:28Has the cat had any vomiting, diarrhea, or loss of appetite recently?
29:32No.
29:33Everything's normal.
29:34That person shined a cheap light at me forever and said my liver was bad.
29:37This kitty's liver is perfectly fine.
29:39Your cat is perfectly healthy.
29:41Her liver is fine.
29:42If you're worried, you can get a basic blood test at a third-party lab.
29:45It's about $50.
29:47I almost paid $800.
29:49Remember, checkups are good, but behind free checkups, the most expensive bills are usually
29:54hiding.
29:56Boss, six customers came in today with test reports from that other place to cancel their
30:00appointments.
30:01All from that Irene's pet clinic.
30:03Irene.
30:04That little clinic across the street?
30:06Her prices are super low.
30:08A lot of customers say she knows what's wrong with one look.
30:10Knows what's wrong with one look?
30:11She's guessing.
30:13Real diagnosis requires equipment, data, standardized procedures.
30:17Her wild ways?
30:19She'll mess up sooner or later.
30:20Go dig into Irene's credentials, her equipment list, drug supply channels, and any record
30:26of practicing beyond her license.
30:27For instance, has she performed surgery, prescribed medication?
30:31If she lacks the qualifications, it's illegal practice.
30:34Doctor.
30:36Irene, someone's investigating you.
30:39My friend at the state medical regulatory board said someone pulled your licensing file
30:43today.
30:43It's that smiling pet's place.
30:45They use free checkups as a front to manufacture anxiety, slapping fake diagnoses, and the
30:50on healthy pets so they can charge later.
30:52Let me know if there's anything I can do.
30:55No need.
30:55My clinic's fully licensed.
30:57I got my state vet license and surgical certification last year.
31:01Just never hung them up.
31:02I don't need certificates to prove myself.
31:04But if someone wants to make an issue of it, let them come.
31:08Boss, we found it.
31:10Irene has a state veterinary license and surgical certification, and her prescribing rights
31:13are fine.
31:14Plus, she just got an ultrasound last month, donated by the State Animal Medical Foundation.
31:18She's got backing.
31:19Dig, but switch direction.
31:21Don't look at her credentials.
31:22Look for malpractice.
31:23But she's never had an accident.
31:25No accidents?
31:26We can manufacture some.
31:29General, did anyone come by the clinic while I was out?
31:32This morning, a few people brought a dog in, saying it started vomiting after the meds
31:36you prescribed.
31:37They demanded compensation, or they'd file an AVMB complaint.
31:41Left when they saw you weren't here.
31:43Which dog?
31:44When did this happen?
31:45Irene!
31:46Irene!
31:46I know that dog!
31:48Oh?
31:49Can you tell me?
31:50Someone said last Wednesday you prescribed probiotics for a poodle.
31:54But General Irene's clinic was closed last Wednesday.
31:57You went to that out-of-town conference and came back too late to feed me kibble.
32:01I remember.
32:01I already apologized about that.
32:03I've already forgiven you.
32:05Last Wednesday, the clinic was closed.
32:07There's no poodle in the appointment records.
32:09It's fake.
32:10Someone's picking a fight on purpose.
32:12Derek got smart.
32:13He found a former client and used Fabritide medical records to file a complaint.
32:20This is the deposit.
32:21When it's done, you get the other half.
32:25What if they find out it's fake?
32:26You just file a complaint with the AVMB.
32:29Attach forged medical records.
32:30An investigation takes time, and her clinic will be suspended during it.
32:34Even if it all comes out fake in the end, her reputation is already ruined.
32:39The AVMB has accepted the complaint and will conduct a practice investigation of Irene's pet clinic within three days.
32:46The clinic is suspended during the investigation.
32:48Suspended?
32:49What about my kibble?
32:51Relax.
32:52You won't starve.
32:53Three days closed means losing customers.
32:56The place across the street will snatch them up.
32:58Let them investigate.
32:59Help me look into that complainant, Carl.
33:01I want to know who he's met with lately.
33:03Derek, fabricating that complaint, you showed me your own crack.
33:07Boss, the AVMB investigation has started.
33:11Irene's clinic is already suspended.
33:13Good.
33:14Keep watching.
33:18Derek, we're in trouble.
33:20That complaint was exposed.
33:22The AVMB pulled surveillance and found I never went to Irene's clinic that day.
33:25They also have footage of us meeting.
33:28That camera outside your office building caught us handing over cash.
33:32Irene, why didn't you tell me something this big?
33:35I only heard from a friend that you were framed.
33:37Their methods are too clumsy.
33:39It won't work.
33:40Next time this happens, you tell me first.
33:42If your clinic goes under, where do all my pets go for care?
33:45Okay, I'll tell you next time.
33:48Anyway, guess what I heard?
33:49The AVMB dropped the investigation.
33:52And they've formally filed charges against Derek.
33:55What charges?
33:56Anyway, guess what I heard?
33:58The AVMB dropped the investigation.
34:00And they've formally filed charges against Derek.
34:03What charges?
34:04Fabricated complaint, malicious reporting, obstruction of justice.
34:08They also found multiple prior false diagnosis convictions at his other clinics.
34:12This goes to the police.
34:13And the DA decides whether to press criminal charges.
34:18Derek, time to put away your smile.
34:21Derek, you're suspected of filing a false complaint, malicious reporting, and obstructing an AVMB investigation.
34:27You're being taken in for questioning.
34:29You have the right to remain silent, my lips quick led.
34:32You win.
34:33I didn't win.
34:35I just didn't lose.
34:36Is Dr. Irene here?
34:38He's 15.
34:38He was my husband's.
34:40My husband passed last year, and now he's all I have.
34:43A few days ago, he stopped eating.
34:45I took him to that Smiling Pets on the next street,
34:47and they wanted a $2,000 deposit for a senior cat comprehensive assessment.
34:52I couldn't afford that.
34:54Old woman, don't waste your money.
34:57I've lived long enough.
34:59He can still be helped.
35:00He's just old, his teeth are bad, and he's not getting enough nutrition.
35:03I'll prescribe soft food and nutritional paste, feed him slowly at home.
35:07The fee is $50.
35:11That cat, is it really just bad teeth?
35:13Early kidney failure.
35:15It can't be cured, but we can slow it down.
35:18Then why didn't you tell her?
35:20Her husband's gone, and the cat is her only companion.
35:23Every extra day counts.
35:26Some truths don't need to be told all at once.
35:29You lied to her.
35:32I didn't lie.
35:34I said he can still be helped.
35:37You know that's not what I mean.
35:41Sometimes, hope matters more than the truth.
35:44I don't understand you, humans.
35:46Irene, the State Animal Medical Foundation sent a letter.
35:50They want you to speak at next month's State Pet Medicine Annual Conference
35:54on the practice and ethics of low-cost veterinary care.
35:58Not going.
35:58Why?
36:00This is a great opportunity.
36:01So I can stand on stage and tell them my prices are low because I have a conscience?
36:07Colleagues aren't coming to hear me speak.
36:09They're coming to laugh at me.
36:10How do you know if you don't try?
36:12General, do you think I should go?
36:15I've never been on stage.
36:18But I know one thing.
36:20Whether you go or not, those people across the street will talk behind your back.
36:25So you might as well go and make them shut up to your face.
36:30Since when did you start making sense?
36:33I always have.
36:35I just can't be bothered to tell you.
36:39Please welcome Dr. Irene from Irene's Pet Clinic to share the practice and ethics of
36:43low-cost veterinary care.
36:46I'm not here to talk about low-cost care techniques.
36:49The real issue has never been cost.
36:51It's whether you're willing to spend five minutes actually looking at the animal in
36:55front of you, instead of spending $5,000 stacking up tests it doesn't need.
37:01The heart of diagnosis is always seeing, not charging.
37:11Video of your speech today got posted online.
37:14It's over a million views.
37:16The comments are all praising you, saying you're a rare conscience in the pet medicine
37:21world.
37:22Expected.
37:24Did you confirm owner consent for the case studies?
37:29Got written consent for all of them.
37:31Good.
37:32Let them praise.
37:33Don't fall behind on this afternoon's appointments.
37:37Another one.
37:38This is already the second one this year.
37:41Holy pet.
37:42Smiling.
37:44What'll the next one be called?
37:46Don't know.
37:48But whatever it's called, I'll be on this street.
37:53I saw 12 animals today.
37:56I counted.
37:5614.
37:57That stray cat outside, you snuck it half a bag of kibble.
38:00There's one you didn't write down.
38:02That was your kibble.
38:03I know.
38:04I pretended not to see.
38:08Formal notice from the State Animal Medical Foundation.
38:12Your clinic's been selected as a community animal medicine demonstration site.
38:15They're allocating a dedicated grant for free spay, neuter, and stray animal rescue programs.
38:20Why did they pick me?
38:21Because you're cheap?
38:22Because you cure things?
38:24Because you went at those big shots at the conference?
38:27Right back for me.
38:28Except, with this money, we can do more.
38:30Demonstration site?
38:32Sounds impressive.
38:33Impressive or not doesn't matter.
38:35What matters is, starting today, free spay, neuter for strays every Wednesday.
38:39Free?
38:40Then what do you earn?
38:43Earning a little conscience.
38:48This is the third one today.
38:51Two more to go.
38:55Dr. Irene, thank you.
38:56If no one steps in, these cats just keep breeding litter after ladder.
39:00They won't survive.
39:01Don't thank me.
39:03Thank the Foundation.
39:04They gave me the grant.
39:05You did five surgeries today.
39:07Plus the morning ones.
39:09That's eight total.
39:10Since when did you become an accountant?
39:13I always have been.
39:20Dr. Irene, I found these cats on the roadside.
39:23The mother got hit by a car and didn't make it.
39:25I don't know how to feed these three kittens.
39:28Set it here.
39:30Go get the goat milk powder from the fridge.
39:33That tiny.
39:35Will they make it?
39:37They will.
39:38Where's your confidence coming from?
39:41Because I'm here.
39:45I'll grudgingly admit you're sometimes actually reliable.
39:52Another one's opening.
39:54Aren't you worried?
39:55What's there to worry about?
39:57Shops on this street come and go.
40:00Only me?
40:00I'm always here.
40:03Since when did you let them climb on your back?
40:06I don't know.
40:08They just crawled up on their own.
40:10I'm guarding this street for good.
40:15So cute.
40:16Have they found adopters?
40:18Two people have appointments to pick them up next week.
40:22Dr. Irene, can I adopt one?
40:25You already have a guinea pig and a hamster.
40:27I'll take good care of it.
40:29I promise.
40:31Fine.
40:32Come do the paperwork next week.
40:35Is Dr. Irene here?
40:37I was a customer of Smiling Pets
40:39Before Derek got arrested, my dog Buddy saw him.
40:41Now Buddy's sick and I've been to several clinics.
40:44They all say they can't help.
40:45I heard you here don't lie.
40:46Come in.
40:47Put the dog on the table.
40:52What injections did he get at Smiling Pets?
40:55It was a blue bottle.
40:56Derek called it imported nutrient solution.
40:58Got three shots.
40:59Buddy's liver and kidneys are both damaged.
41:01That so-called nutrient solution was likely an illegal experimental drug.
41:05We'll do detox and supportive care first.
41:07The fee is $150.
41:09$150?
41:10My last clinic charged me $2,000 just for tests.
41:13Community welfare special price.
41:15That's the price.
41:16And if you're willing, I need your testimony to press charges against Derek for using illegal drugs.
41:21I'm willing.
41:24This evidence is enough to add an illegal use of experimental drugs charged against Derek.
41:28But not enough.
41:29Derek will claim the bottle isn't his.
41:31I need more victims.
41:33A lot of the animals rescued from Rachel's basement were treated at Smiling Pets.
41:37Their blood samples may have the same drug residues.
41:39You mean Derek and Rachel were using the same batch of drugs?
41:43Victor developed it.
41:45Rachel and Derek handled sales and distribution.
41:47It's an industry chain.
41:50This evidence of yours points to a pretty big network.
41:55It's not just Victor.
41:56He was R&D.
41:58Rachel and Derek were sales and distribution.
41:59A complete chain.
42:01In your database, are there clinic records showing similar cases recently?
42:08Let me check.
42:12Five clinics.
42:14You want to check them one by one?
42:17Start with the nearest one.
42:23This newly opened one, could it also be Buck?
42:26Only one way to find out.
42:28Victor's down.
42:29Rachel's down.
42:30Derek's down.
42:32But as long as this chain exists, someone will keep using those drugs.
42:37That's why we have to tear the whole chain apart.
42:41This Pet Lovers International has business ties to Derek.
42:44I suggest the AVMB send an undercover investigator to gather evidence.
42:47We have specialized investigators.
42:49You don't need to go yourself.
42:51But I can prepare a healthy cat, go in with the investigator as a client for the exam,
42:54and record everything.
43:03The mass in the abdomen.
43:05Further examination is recommended.
43:07No lump.
43:07The cat is healthy.
43:09They're running the same scam as Derek.
43:11False diagnosis.
43:12Over-testing.
43:14Enough evidence.
43:16The warrant executes this afternoon.
43:19Irene, you've investigated all these places on your own.
43:22Aren't you afraid of making enemies?
43:24I'm afraid.
43:25But I'm more afraid of the day when I walk into any pet shop
43:28and have to worry whether my animal will be treated like a lab rat.
43:33Derek, illegal use of experimental drugs, fraudulent practice, falsified test reports.
43:37Multiple counts combined, four years in prison, $150,000 fine.
43:41Buddy, we've finally waited for this day.
43:45White from Pet Lovers International, illegal use of experimental drugs, two years.
43:49Mia, failure to report, $50,000 feign, license revoked.
43:55The chain is broken.
44:00Dr. Irene, I found it on the roadside.
44:03It was hit by a car.
44:06Don't panic.
44:07Bring it in.
44:08Let me see.
44:08I don't bite.
44:09I just hurt.
44:11I know.
44:11You don't bite.
44:15Third surgery today.
44:16You haven't rested lately.
44:18Once this rush is over...
44:24How is it?
44:25Surgery went well.
44:26The fee is $100.
44:28$100?
44:29I heard this surgery costs at least $1,000.
44:32That's the community special price.
44:33The dog looks okay for now, but needs to stay at the clinic for observation.
44:37Remember to have the money ready.
44:39That's still a great deal.
44:41Dr. Irene, I want to be a vet when I grow up.
44:44A vet like you.
44:45Then study hard.
44:47This profession needs more than just skill.
44:49What else does it need?
44:54It needs the courage to not care who you offend.
44:57Pet medicine black chain completely dismantled.
45:00AVMB busts cross-state illegal drug network.
45:02Victor got three more years in prison.
45:04Rachel's probation was revoked.
45:06And Derek named his supplier in interrogation.
45:08A company called Biotech.
45:11This chain is broken, but new ones will form.
45:13How many chains can you take down by yourself?
45:15She can't take them all apart, but she can teach others how.
45:19You're right.
45:21Dr. Irene, I really want to be a vet.
45:24Can you teach me?
45:25If you want to learn, I'll teach you.
45:26But promise me one thing.
45:28When you open your own clinic, no matter how hard it gets, never use those quick-fix methods.
45:33Never order unnecessary tests or prescribe drugs you shouldn't just to make money.
45:37I promise.
45:38These are my case notes from over the years.
45:41Take them and study.
45:42When you've finished, come back to me.
45:51Do you think Chloe will make it?
45:54Don't know.
45:55But at least I gave her a start.
45:57As long as I'm here, no animal on this street will be left uncared for.
46:09Dr. Irene, I finished.
46:11Read every page and took notes.
46:13Starting next week, come help at the clinic.
46:16Start with cleaning and feeding.
46:19Really?
46:20Really.
46:21But let me be clear.
46:23There's no pay.
46:24I don't need pay.
46:26I want to learn.
46:28This girl smells like cats.
46:31Not bad.
46:31Not unpleasant.
46:35Don't fight it.
46:37Calm it first, then work.
46:41See?
46:42Animals feel your emotions.
46:44If you panic, they panic.
46:46Dr. Irene, I heard your prices are low.
46:48My old friend, he's not long for this world.
46:51I've been with the old man for 14 years.
46:53His legs are bad.
46:55I can't walk anymore.
46:56And neither can he.
46:57Arthritis plus mild heart failure.
46:59It can't be cured, but the pain can be eased.
47:01Ointment plus oral medication.
47:02Use it on schedule at home.
47:03$30.
47:09Arthritis is common in senior dogs.
47:11It can't be cured, but it can be managed with medication and physical therapy.
47:15Got it.
47:16He slept well last night.
47:18Haven't seen him sleep that peacefully in a long time.
47:21Dr. Irene, I don't know how to repay you.
47:23When I was young, I was a carpenter.
47:25I'll make you a sign.
47:26No need.
47:28Okay.
47:32I'm old now.
47:33My hands are slow.
47:34Took me a few days.
47:36It's beautiful.
47:38Thank you for the sign.
47:44You were smiling the whole time you made that sign.
47:48Nice new sign.
47:52Yeah, better than the old one.
47:54He's been scratching himself raw.
47:56I took him to the new Pet Love home down the street.
47:57They said he needed a deep skin purification treatment.
48:00For 500, it's back hurts.
48:01Someone bathed it in industrial solvent.
48:03Chinchilla skin is very thin.
48:04The solvent burns it and kills the hair follicles.
48:06This deep skin purification is a homemade illegal procedure.
48:08It's not recognized by the industry.
48:10Apply anti-inflammatory ointment twice a day.
48:12Follow up in a week.
48:13$30.
48:14$30?
48:14They charge $500 across the street and you charge $30?
48:17Community Wealthy Special Price.
48:19That's the price.
48:22Irene, the State Animal Medical Foundation wrote,
48:25they want to set up a community animal medical training site here,
48:28specifically to train Groundsroots veterinarians.
48:31Fine.
48:32I'll take it.
48:35Your clinic's turning into a museum.
48:39More signs means more good work done.
48:41What about my kibble?
48:42I'll cook your dog food myself tonight.
48:45Now we're talking.
48:48That's the surgery room.
48:50This is the pharmacy.
48:51When Dr. Irene sees patients, you can watch from the side,
48:54but don't make a sound.
48:55I heard her prices are super low.
48:56Is that true?
48:57It's true.
48:58But don't think low price means sloppy.
49:00Dr. Irene examines every case in detail.
49:02Now that you're here, get to work.
49:04Now that you're here, get to work.
49:05Disinfect first, then help Chloe feed the cats.
49:11Okay.
49:12Three new playmates for me.
49:16His hip joint has a bit of an issue, but it's not serious.
49:18I'll prescribe some joint supplements, feed them on schedule at home.
49:24How did you determine it's a hip problem?
49:26He looks like he walks fine.
49:28When he lies down, his hind legs splay outward slightly.
49:31That's an early sign of hip discomfort.
49:32Just... that?
49:34Just that.
49:37Chloe, with prices this low, does she even make money?
49:41She doesn't charge low on purpose.
49:43She thinks healing shouldn't be that expensive.
49:46She says she earns conscience.
49:47That girl's picking it up well.
49:53I saw 12 animals today.
49:55How many did you remember?
49:56I remembered the hip joint one.
49:58I remembered how to take a cat's temperature.
50:01I... didn't remember any.
50:02That's normal.
50:03Continue tomorrow.
50:05All I can teach you is by letting you observe.
50:07Whether you learn it is up to you.
50:12Irene, someone's here to see you.
50:16Dr. Irene, I've heard so much about you.
50:18I'm the Vice President of the State Pet Industry Association.
50:21We'd like to invite you to join the association and run for Pet Clinic of the Year.
50:25What does joining the association require?
50:28Annual dues are $1,000, plus recommendations from two board members.
50:32I don't have any recommenders.
50:33Thank you, but no.
50:34Dr. Irene, won't you reconsider about the recommendation?
50:37No need to reconsider.
50:39Thank you very much to the State Pet Industry Association, but I don't need it.
50:43Then, Dr. Irene, good luck to you.
50:52You turned him down?
50:53He's the Vice President of the association.
50:55Half the board members were Victor's partners back then.
50:58Joining them would mean endorsing them.
51:00Then in this industry...
51:01In this industry, I rely on curing animals, not on who votes for me.
51:05That's what I love about you.
51:07You ignore everyone.
51:08Lay off the flattery.
51:10I'm telling the truth.
51:12Dr. Irene, my dog's been shaking and won't eat.
51:15I took her to Pet Love Home down the street.
51:17They said she needed a full panel.
51:19Quoted $1,500.
51:21Boo-hoo!
51:22My tummy hurts!
51:24My tummy hurts!
51:25She probably ate something she shouldn't have.
51:27First, an x-ray, $80.
51:29Pet Love Home said the x-ray was $300.
51:32Community welfare special price.
51:34That's the price.
51:35There's a foreign object in the stomach.
51:36Could be a coin or button.
51:38Observe first.
51:38If it doesn't pass, surgery is needed.
51:40Surgery is $300.
51:41$300?
51:42Pet Love Home said this surgery costs at least $2,000.
51:47That's my flat rate.
51:54Dr. Irene, thank you.
51:56Watch your stools at home.
51:57Come back any time if anything changes.
52:00Doing this every day, aren't you tired?
52:02Tired.
52:03But it's better than watching them get ripped off.
52:07Look!
52:07Headline.
52:08Pet Love Home under investigation for false diagnosis, AVMB steps in.
52:13Expected.
52:14From the moment they quoted $1,500 for a full panel on a chihuahua, I knew they were following
52:18Victor's old playbook.
52:20Could that place be part of Victor's chain, too?
52:22No.
52:23Victor's still in prison.
52:25But the pattern's the same.
52:26The chain is broken.
52:28But someone always wants to relink it.
52:33Debra, you're suspected of false diagnosis, fraudulent practice, and violation of animal
52:38welfare laws.
52:39You're being taken into custody.
52:41You have the right to remain silent.
52:42Anything you say can and will be used against you in a court of law.
52:49You win.
52:51I didn't win.
52:52I just stopped you from lying to more people.
53:01Is it over?
53:02This place is done.
53:04But there will be another.
53:07Then what do we do?
53:10We keep doing what we're supposed to do.
53:13This is my turf.
53:15I'm not going anywhere.
53:20This rabbit's teeth are a bit long.
53:22You take a look.
53:27Don't be scared.
53:28It doesn't bite.
53:30The more afraid you are, the more panicked it gets.
53:34Progress.
53:34Keep going.
53:37Dr. Irene, my cat's much better.
53:39The medicine you prescribed really works.
53:42I remember this doctor.
53:44She's the one who didn't over-prescribe.
53:48I'm glad you remember me.
53:53Have you ever thought about what comes next?
53:55What comes next?
53:56There will be new pet shops on this street.
53:59Maybe another Victor.
54:00Another Rachel.
54:02Another Derek.
54:03And you?
54:07I'll still be here.
54:12Me too.
54:16The foundation has officially designated your clinic as a Dexting.
54:20State-level community animal medical demonstration center.
54:24Annual funding of $50,000 for free spay neuter, stray rescue, and grassroots veterinarian training.
54:37One, continue free spay neuter every Wednesday.
54:42Two, establish a stray animal rescue fund.
54:46Three, expand grouse roots vet training to the whole state.
54:49Anyone willing to learn can come.
54:54Another plaque.
54:55Your clinic's turning into a museum.
54:58Dr. Irene, I found it by the roadside.
55:01It's so thin.
55:02I don't know if it'll survive.
55:04So hungry.
55:05So cold.
55:06This person's hands are so warm.
55:11Don't be afraid.
55:13You're safe now.
55:25This street, I'll keep guarding it.
55:27Always.
55:29My turf!
55:30Welcome!
55:31Welcome!
55:34Welcome!