00:00more than one in five americans will stay on hold with customer service indefinitely
00:11according to a new poll like they will wait until you answer yeah i'll sit there and wait
00:17you've had some issues lately huh oh yeah yeah it was a rough week last week i'll tell you
00:22james on customer lines uh well one phone call that should have taken 10 minutes took 45
00:29oh my god you'll never get it back i'm still waiting for somebody who's been hassling me to
00:33call them to schedule some stuff to get done at the house they've been hassling me to call them
00:37to schedule i'm still waiting for them to call me back oh my god and then the other call that i
00:41i uh i had to make the wait was like 20 minutes but they did not give me the answer i was seeking
00:47so wow well 31 of people will only wait five minutes 34 will wait up to 15 minutes before
00:54they hang up and 22 though are like james they'll stay on the phone as long as they need to sometimes
00:59you have to yeah one like there's certain things like you just have to hold on for it's important
01:05like you need to get something sorted out i like when they'll call you back dude the worst that this
01:10ever happened to me and this is no joke i had to i was on the phone for two and a half hours with
01:14somebody that's terrible like oh my god i was on hold i think for 55 minutes with microsoft also um
01:21one in seven people say they wish hold music wasn't a thing a lot of us would rather sit and stew in
01:27silence while we wait why do they play such bad music to make you hang up maybe they do because
01:33cvs that's a good question it's horrible so many people complained about cvs they changed their whole
01:38music this is what it used to sound like does it work it's terribly bad it's not working oh hold on
01:44i muted it because i was loading it i didn't want it to start automatically anyway this was it take a
01:48let's see oh yeah i've heard this to get you off the phone but like you know how it sounds bad too
01:56like it's very low quality and they keep repeating it over yes over and over your call is important
02:02to us please hold the line please continue to hold yeah and then it's we're experiencing higher than
02:08normal call volumes yes it's always that it's like why why is there always a boom when i need
02:13this i think you're lying yes there's always a boom that's always what you say it's always higher
02:18than normal always experiencing higher than normal call volumes i'm like i think you lied oh are they
02:25trying to lull you into some kind of calmness knowing that james is on the other line well it doesn't
02:32help because i'm just cooking every minute i'm getting hotter and hotter and hotter you're like
02:38it's one time they were like we're gonna put you on hold and uh transfer to somebody else i'm like
02:41are you i'm gonna tell you right now you do that you're gonna put me on hold i'm gonna be ten times
02:46more pissed than i'm already pissed right now so don't use that kind of language that's aggressive
02:52we'll hang up on you listen i didn't do that i'm gonna go back to the vegans with the theory of the
02:57bible holy testament style please don't speak to me like that sir i'm a very religious person we're
03:02gonna hang up on you right now the worst time the worst time i ever had was i was it was another it
03:10was another video game issue and they the first person that answered the phone was from america
03:18but you could not they could not communicate with you like you had no idea what they were saying
03:28yeah i don't know if they were cajun or if they were i don't i don't know i don't know
03:34i don't know what i don't know what was going on he says he wants you to turn off your xbox and
03:46turn it back up i didn't tell him i've done that for god's sake oh you son of a bitch you don't think
03:54i've turned it off he says to stop yelling he's trying to help you and you're very simple
04:00he says you need to reboot it
04:09yeah i got every part of that one that's a gumbo recipe
04:15she's writing it down
04:18so 80 of us have been so frustrated we've either started swearing at a customer service rep
04:26they're just waiting for you or broken down in tears i've seen james do both james i've done both
04:31i think i've seen james do both oh no yeah what made you cry james the cable company yeah
04:36they couldn't get the bill right they couldn't fix it they didn't want to come install stuff
04:40yeah i was at the end of my rope man so did you cry on the phone to the person yeah how did they
04:48react to your tears i didn't give a crap they transferred me where i needed to go and then i think
04:52i just hung up and i told my fiancee i'm like i'm done you've got to handle it i can't do it i've
04:56tried but you have to call the cable company like three times in a week like three days in a row
05:01and it ends up being a two-hour ordeal like all i want to do is just rev up get the car engine going
05:07and i'm going to do because i had to start drive my car right through the front window of the showroom
05:11take this thing right out of the wall yeah i just can't imagine someone crying to me
05:18what did they say when you started crying they didn't say anything they didn't acknowledge your
05:25tears crying because i told them like i i'm like you don't understand i'm a grown-ass man i'm like a 38
05:29year old adult right now and i'm in tears i'm like i don't know what else i could do to tell you i keep
05:36telling the same story all you guys do is keep telling me to keep doing the same thing it doesn't
05:41work nobody wants to come in and give me the package nobody wants to come and do the install
05:45you guys won't give me a new modem if i go into your place it's too high tech of a device
05:49i need some sort of like government clearance to operate this stupid stupid piece of equipment
05:55yep i'm gonna swore yeah i'm gonna swore i'm gonna be so mad that it brings you to tears
06:01that's so sad that's sad it's tragic yep and just for the record i'm not irate like that like
06:05right off the bat no i'm very nice it takes a while to get there yeah like it it's a build-up
06:10yeah so and like the like i said when i cried it was three days of build-up and i was like i'm done
06:15with it like i don't i don't have time with it like my mental health is probably in shambles right
06:20now i should go talk to a medical professional about it but instead i'm wasting my time talking to
06:25your christopher's service
06:26all right yeah
06:27all right yeah
