00:01On July 25th, I filed a complaint with the U.S. Department of Health and Human Services, Office for Civil
00:10Rights, OCR, which enforces federal civil rights laws which prohibit discrimination in the delivery of health and human services based
00:21on race, color, national origin, disability, age, sex, religion, and the exercise of conscience and also enforces the health insurance.
00:30Portability and Accountability Act, that's HIPAA, HIPAA, Privacy Security, and National Breach Notification Rules.
00:44And this is in response to my dealings with Experity, that's E-X-P-E-R-I-T-Y.
00:53This is one of the largest service providers to urgent care clinics in the U.S.
01:01Supposedly, they deal with over 5,700 urgent care locations.
01:08I was a misdiagnosed patient.
01:11I had an X-ray misread by Dr. Anna Maria Echnik, MD DABR, who worked for Experity.
01:22And a phone number appeared on my radiologist doctor reading report, which said I had no injuries in 2019.
01:35I had her name and a phone number appeared below her name.
01:39I called the number, and this is the first time that I was aware of this company, telemedicine company, Experity,
01:51being involved in this.
01:53But I recorded all my telephone conversations back in April, dealing with Experity, trying to get this X-ray re
02:04-read.
02:05I paid $175 to this urgent care clinic, American Family Care, AFC Urgent Care.
02:12The location is Parkway East, Birmingham, Alabama, in Roebuck.
02:20I got my records from this clinic.
02:23In the picture, an injury is very obvious.
02:26It's in the basilar area of my skull.
02:29About a 3-inch diameter translucent oval appears in a standard X-ray image.
02:34There's a very thick mass of some kind.
02:38I had this X-ray taken because of pain in this exact area.
02:43I was told I had no injuries.
02:45Dealing with this company is totally unacceptable.
02:48I got the runaround.
02:49You can hear my calls.
02:51You can hear where I talk to these people, how they handle themselves in an unprofessional manner.
02:57This company, Experity, they brag they're worth a billion dollars to court investment.
03:05A company is worth a billion dollars, can't afford mistakes like what happened to me.
03:09I was a misdiagnosed patient who had an X-ray misread by Dr. Anna Maria Egnick, who worked for Experity.
03:17My injury was a broken basilar skull head trauma.
03:21I called Experity in early April 2022 to have the X-ray possibly re-read.
03:28I had this mistake acknowledged and possibly corrected or re-dressed.
03:36Nurse Marjorie Freisler, who worked with Experity, she only gave me Marjorie as her name on the telephone.
03:47She did not tell me that she was a nurse on the telephone.
03:53She had me give her and Experity rights to access my X-ray images via American Family Care and AFC.
04:06This was under the explicit understanding that those images were going to be used to re-read that X-ray
04:15for me,
04:17the patient who was misdiagnosed.
04:19And you can hear in the calls where she says this, this was our arrangement, our agreement.
04:25She broke her deal, okay?
04:27She broke the deal and she misused my information.
04:32When I gave permission for Experity to get these records, I was told I would be called in a few
04:42days.
04:42I was never called.
04:43You can hear over these many weeks of calls with Experity, I'm told many times by people that I'm on
04:51the phone with who work for Experity
04:54that they will return my call or have upper management return my phone call.
04:59My phone calls, as far as Experity goes, were never returned.
05:04They make obligations and they do not abide by them, okay?
05:10This is not professional business practices.
05:14When I had to call back a week later, I was told Experity management had stepped in and made a
05:21decision that our arrangement,
05:25the re-read request on the misdiagnosed X-ray could not be honored.
05:29And this is possibly a HIPAA concern, H-I-P-A-A.
05:34You can go and listen to my calls at YouTube channel My Medical Nightmare.
05:38You can hear exactly how I'm treated.
05:40This is unacceptable.
05:43I called the CEO of Experity, Dr. David Stern, and this phone call was not returned as well.
05:50He did not direct my call and have this issue addressed or cleared up.
05:56They would not help me after making this error.
