00:00Alright, so this week I forwarded concerns regarding my experience dealing with American Family Care Urgent Care, that's AFC, in
00:11Birmingham, Alabama.
00:15I was a patient there in 2019, I had an x-ray taken.
00:19This was subcontracted, the reading, to Dr. Anna Maria Egnick, MDD-ABR, through Xperity.
00:31This was a telemedicine situation.
00:36The clinic where I had the x-ray taken physically, this was Parkway East, Roebuck, Birmingham, Alabama.
00:47I found out later on that I had broken the underside of my skull.
00:52I obtained my x-ray images and records from this $175 visit with American Family Care.
01:02In the x-ray picture, which Anna Maria Egnick, MDD-ABR, told me in this report that no injuries appeared,
01:16I'll put the pictures up here, and you can see there's a 3-inch diameter translucent oval, an anomaly.
01:25And this is the result of the underside of my skull being broken,
01:31and the infection and subsequent parasite worms and insects that grew in this area.
01:40When I tried to have this issue addressed by Xperity, they were unresponsive, very difficult to deal with.
01:49They made obligations to me to return phone calls, to have management call me.
01:53My phone calls were never returned.
01:55They had me give permission to access these archival x-ray images via AFC
02:05with the express understanding that this x-ray was going to be re-read and this error corrected
02:11because this is an extant error, and this is not what I paid for.
02:16So after I gave permission to Xperity to get the records from AFC a few days later,
02:22I found out by calling Xperity that they were not going to help me in addressing this error
02:31and having this x-ray re-examined.
02:34This is a huge problem.
02:39If you're a patient with serious injuries, you pay money,
02:43and you put your faith and trust in these medical practices, all right?
02:49And there are doctors and nurses associated with this.
02:54Dr. Blake Thomas, M.D.
02:57His name appears as the supervisor to the nurse that I saw in Birmingham, Kimberly Kelly.
03:07So I tried to call Dr. Blake Thomas.
03:10His location is the Cahaba Village, American Family Care Urgent Care, Birmingham, Alabama,
03:17up there on Highway 280.
03:19When I called this office, I called five days in a row.
03:27The first couple days, I talked to the office staff.
03:31They were cheerful, communicative.
03:34They told me that, yeah, they'd have the doctor call me day after day after day.
03:40The doctor never called me.
03:44And eventually, on Friday, I was hung up on by this office.
03:48I spoke with the office manager.
03:51And this is when I found out that American Family Care Urgent Care,
03:55their office staff, they all use nicknames, singular names, pseudonyms, and fake names.
04:04And this is not acceptable.
04:06If you're a patient going to health professionals to seek treatment and you're paying hundreds of dollars,
04:14this is not acceptable business practice.
04:16And if this is the direction that America and health care in Alabama is going,
04:21we are in big trouble.
04:22And that goes for anybody that has injuries and pays money to doctors and nurses to have these issues looked
04:30at.
04:31The office manager of a doctor's office, this location that I'm talking about,
04:37he goes by a singular name.
04:39That's Sadler, all right?
04:40In fact, the other AFC locations, they only know the manager of this location by this single name, okay?
04:53And that's a huge problem.
04:55I mean, how do they even know who they're dealing with?
04:57And see, what happens is, like in my case, you're a patient, you go in there and you have problems.
05:05When you go back into these places trying to get these problems addressed and resolved,
05:11you're dealing with people with fake names, guess what?
05:14They can come back and say that nobody by that name works there.
05:17And you've got absolutely nothing to go by.
05:20They got your money.
05:21You don't have anything.
05:22And that's what happened to me.
05:24This is unacceptable.
05:27I got this guy, Sadler.
05:29I got all of my calls and exchanges with American Family Care.
05:37They are recorded.
05:39And they can be listened to on my YouTube channel, My Medical Nightmare.
05:44You can hear exactly how they handle themselves, how they conduct business in the wrong way.
05:51This is America in 2022.
05:53It is unrecognizable from when I was a child in the 1980s, okay?
06:00In the 1980s, places like American Family Care and Xperity, you'd hear about these stories operating somewhere like in Nigeria,
06:09in Africa or somewhere, or in a communist country or something like that.
06:14This is going on in Birmingham, Alabama today.
06:18And this has got to be addressed.
06:20This has got to be stopped.
06:26This office manager of this doctor's location where this Dr. Blake Thomas, M.D., operates,
06:33he told me he would not give me his first and last name, okay?
06:37So who is this guy?
06:39We don't know.
06:39These concerns I have sent to the Alabama Board of Medical Examiners and Licensure Commission this week.
06:49So they are aware of my experience with American Family Care, Urgent Care, AFC, and Birmingham, Alabama.
06:57They know about this place now.
06:59And I'm doing this video to let everybody else know.
07:02And this needs to be remedied.
